I am having an intermittent problem where Sketchup randomly won’t display my model - I just get a white screen and can’t navigate around.
I occasionally but not always get a message saying that there is a display related incompatibility with Chrome. I have checked and I do have the latest version of Chrome installed.
I have a feeling it might happen when Auto Save happens but I’m not 100% sure.
The only way to recover from this is to reload Sketchup (I can’t access the file / open model optipons).
SketchUp for web is still calling on various graphics technologies on your machine to function in three browser - you will need to make sure that you have all of your drivers updated especially the ones that are responsible for your CPU and GPU.
As you are using the intel 620UHD which is an 8 year old low power device , you are more likely to run into issues - your PC manufacturer may not even be providing new drivers to windows update - or they are hidden under “optional updates” and you are behind”
First up I would grab the intel support assistant and check for updates
If that doesn’t find anything; then you’ll need to find the latest driver manually - this will depend on what model of CPU you have
I have run the Intel Drivers Updates facility and my graphics driver was up to date (installed March 2025) - by chance there were 2 others that needed updating (WiFI & Bluetooth) so it was worth looking at anyway.
I’ll keep monitoring and see whether I can pick out any particular trends or circumstances for when it does crash.
March 2025 sounds pretty up to date - sometimes those old intel ones can be years behind.
You could try another browser - try it in edge - which is based on Chrome also, so should have the same issues. If it doesn’t happen there then that helps narrow it down
It is certainly more stable with the Auto Save turned off, it only crashed once during a 3 or 4 hr session - manageable as it doesn’t appear to lose any work done to the point of the crash but still not ideal.
The only thing of concern is that the Windows report has some GPU errors alongside a few others that are affecting windows updates.
There are a bunch of reasons this can happen, overheating , a big workload (You have 2 screens running - that puts extra strain on the GPU - moreso when you are then using the GPU for Sketchup)
Once that has done it’s thing, reboot the machine and reinstall.
If that doesn’t help, then you may want to try resetting windows altogether - something isn’t quite right and it’s often simply easier to get your whole OS back to a fresh clean state rather than pick through multiple head scratching mysteries.
I ended up having to do an in-situ Windows re-install as described here How to run In-place upgrade in Windows 11 - Microsoft Q&A). This has fixed the issue with Windows Update and appears to have fixed the problem with Sketchup although I have not used it in anger recently so time will tell, especially as I now have a second screen to work on.
I have started to get this incompatibilty message, possibly related to auto save as in the OP above. Chrome Version 152.0.7977.64 (Official Build) (x86_64) on a Linux desktop. I don’t get problems in Brave. Sketchup is now unusable on Chrome for me. I have checked most of the graphics acceleration topics listed. There are no useful or specific error messages provided. Is there a log somewhere?
Please also check if you are using the classic or new graphics engine should have the option to revert within App Settings. The New Graphics Engine uses webgpu which is still a work in progress on many browsers.
