Hello, I am the technology director for the Hyde school (Hyde.edu). I followed all of the instructions in the video to add SketchUp to our GSuite account but when myself or the students attempt to login the window just loops. Pop-ups are enabled and I have tried the various troubleshooting methods that I have seen on this forum.
Our domain is hyde.edu
Hi @cricha thanks for the post and sorry to hear you are having difficulty with our app. I was able to confirm all your details and get you added to our database of domains. That should clear up any potential firewall issues on our end. Can you give it a try again and let me know if doing that fixed the issue?
Hi again @cricha, I just wanted to circle back around and make sure that you are all set to go! If you are, then we can go ahead and mark this thread as resolved. If not, please let me know what issues you are seeing with the app. I am eager to get this thread resolved.
Hi please ensure @susd.org and @susdgapps.org for Scottsdale Unified School District is whitelisted on your end. Our users are experiencing the login loop at the “Are you in the right place” window when accessing from edu.sketchup.com
Thank you!
Hi @ilopez, thanks for the post. I just checked our database and could not find your domains in there so I went ahead and added it manually. You should be all set now, assuming you deployed the app correctly. If you did not deploy the app already, you need to do so in order to use SketchUp for Schools. If you need help deploying the app, you can follow the directions in the videos below:
If you run into any additional problems, please let me know and we can start the troubleshooting process right away.