Can’t access Sketchup for schools - whitelisting? x2

SketchUp for Schools
1

Good morning,
I have been told by our G-Suite Administrator that everything was configured correctly on his end.

I have added edu.sketchup.com to my Allowed list in Pop-Ups and Cookies on both current version of Firefox and Chrome.

I also attempted to allow pop-ups within Chrome.

I am in a login loop. I get a “Are you in the right place” pop up and continue sign-in, looks like it is going to sign in and have to start the process all over again. I’ve repeated this with different users on different machines(Mac OS - Monterey & Sonoma).

Can you shed some light on what we may be missing?

If a domain whitelist might help please add us - @glenbard.org

Thank you

2

Hi @nriebs thanks for the post! It sounds like you are using a google environment and that the deployment was successful if you are getting far enough to see that error so good job making it that far and you did everything right with the troubleshooting too! That helps me rule out a lot of things and saves me a ton of time.

As I was able to verify everything I needed from your site, I can get you added to the database of approved domains to help rule out any firewall issues on our end. By the time this post is live, the database should have refreshed so go ahead and give it a try on a student account and let me know if you are still seeing the issue or not. Hopefully that is all we need to do to get you up and running.

3

Tested and working! Thank you!

4

I am having similar issues are you able to provide access to my school community. I am the principal fo quinns rocks primary school in Perth WA

5

Hi @robert.croft, thanks for the post and sorry for the delay in my reply. If you are seeing a error that says “Are you in the right place?” I am able to help you out with that right away! All I nee from you is confirmation that you are a k-12 school or district and the domain you want me to add. As you already shared the first, I just need the second.

Let me know what to add and I’ll get it done!

6

hello the login I am using to log in is robert.croft@education.wa.edu.au.

Please use this as the domain for Quinns Rocks Primary school in Western Australia

7

Thanks @robert.croft. I’ll get you added right now. By the time you see this post you will be all set to deploy the app if you ahve not done so already. Just make sure you don’t miss any steps as you deploy the app as that can cause issues later on.

8

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for some reason it is saying I don’t have access. Can you help. It originally prompted me to update to 2025 but now the 2024 doesn’t work.

9

When I click on the link supplies it comes up with this

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10

A couple of years ago a change was made, to make it be that the trial would only work with the latest version of SketchUp. You’re trying SketchUp 2024, and so you see that message. If you were to try 2025 it should start a trial ok.

I don’t think the admin approval part of the problem is causing the trial to not work.

11

This is the message when I try to use Sketch up 2025

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This is the message that I get when I try to use Sketch up 2025 – Thank you for following up with me.

Rob

13

Looks like you’re trying to access the desktop version of SketchUp instead of SketchUp for Schools which is web based.

14

Indeed, SketchUp for Schools is different from our desktop version. Can you try loading this page and let me know what you see?

15

Hi again @robert.croft. I just wanted to circle back around on this and see if you had a chance to try accessing the page I linked in my last post. I am happy to continue to assist you if you need help.