Please Whitelist our district for SketchUp for Schools

Hello,

I’ve posted several times on multiple existing threads with no response trying to get our district whitelisted for use. We have everything set up on our end.

Please whitelist:

@barrington220.org (staff)
@bsd220.org (students)

It is perplexing that a step this important in the setup process is left to a random hope in a public forum that someone will respond. It seems that everyone is frustrated and confused by this process which is necessary to be able to access and use your product.

CaseyG

I agree totally… Apparently I am doing something wrong being I made a post yesterday and hasnt been answered yet, where you posted today and got a answer fast. I have no Idea how this works.

“greatplains.edu” and “my.greatplains.edu” domains are the domains I need whitelisted
Thanks

I DM’ed one of the SketchUp team members and got a response within minutes. I think that’s the key.

@CaseyG was a huge help!

Typically we are able to keep up with these forums but in our rush to get everything ready for our big user conference, we have been a bit behind schedule.

For what it is worth though, I agree that the current system of adding domains to the database by hand and relying on the forums for supporting our SketchUp for Schools users is a bit outdated and we need to do a better job. We have a few ideas we are working on that may make the process a little easier but I can’t say more than that for now. Just know that we hear what you are saying and are working to improve the process as best we can.

Thank you for your follow-up and your clarification.

I’ve tried a couple of times to login since you said we were cleared and I’m still getting the same “Are you in the right place?” message. SketchUp has been installed by my admin and permission given on our end. Is there something else I’m missing?

Ty

I just verified that the database is working as intended so my guess is that something went wrong in the installation process. Can you verify that the admin is the super admin? If that does not work, try clearing your cache and cookies. If neither of those get you up and running we may need to check some slightly more in depth settings to get you up and running.

Hi Casey,

We’re still getting the “Are you in the right place?” login error message.

We’ve uninstalled and reinstalled since you notified us that we were whitelisted.
I cleared cache and cookies.
We created a demo user, and couldn’t get in with that account as well.

I’m not sure what to do next.

Can you confirm that you deployed the app via a super admin and not just a regular admin? Deploying the app via a regular admin can cause this problem. While I wait to hear from you on that front, I’ll ping the rest of the team and see if they have any suggestions.

Hi again @tgorman, I just wanted to circle back around and see if you were able to get things up and running. I am happy to continue to try and figure out what the issue or issues might be if you need additional support.

Also, we have a new video that walks you through all the deployment steps that may be of help to you if you want to make sure you took care of all the deployment steps correctly. App deployment is a tricky business sometimes and I know that I prefer videos these days when possible.

Hi Casey,

We have not. My last communication to you was a request for a video conference to troubleshoot. I have not heard back.

Ty

Ah, my mistake. I must have forgotten. I’ll see if I can get some time scheduled for a call as soon as possible.