Hello!
Trying to get Sketchup going for our school.
The domain names are:
clatsopcc.edu
students.clatsopcc.edu
Thank you!
Hi @TAnk, thanks for the post. I am happy to get you added to our database of approved domains, but I’ll need a few things from you.
First up I need the domains you want me to add to the database. As your previous post already had those we are already 33% done. Next I need a confirmation that you are a k-12 school or equivalent. Just a simple post stating that you are or are not is all I need on that front. Finally if you have a school website or district website, a link to it would be appreciated as it helps us a lot to have a more complete look at who is using our product.
Can you get back to me with verification that you are a k-12 school and if possible, a link to your website?
We are a Community College that also holds classes for local highschool students.
Does that qualify?
Good morning @CaseyG , I’m trying to access Sketchup for schools and it won’t let us. The previous courses we could enter but it seems that they have closed the door on us. It is possible that we are off the white list by having a Gsuit domain with .org format
Our secondary school (K12) belongs to Spain.
Our domain is www.hipatiamairena.org
Could you join the whitelist?
Thanks and greetings
Hi everyone, thanks for the posts. I’ll do my best to address everyone at once so just look for your username for the part that is relevant to you.
First up I’ll address your question @carlosanz. It is entirely possible that an update to our firewall triggered an issue with your domain so I’ll go ahead and make sure you are in the database of approved domains right now. If you are not, I’ll add you manually to make sure everything is clear on our end. I will however also suggest that you get in touch with your IT team and see if they changed anything on their end as the fact that you had access before points to a potential change messing up the permission settings.
As for your question @TAnk, I am not 100% sure about your question. I’ll ping the rest of the team once they are signed on and see if anyone has a conclusive answer for you and get back to you as soon as I can.
Hello @CaseyG !
We are encountering some difficulties at our school(American School Foundation of Monterrey, a K-12 private school in Mexico, domain: www.asfm.edu.mx) with accessing Sketchup for our students. While teachers can access the tool without any issues, our students are facing barriers due to domain restrictions.
At our school, we operate with separate domains for teachers and students. Our teacher domain is “asfm.edu.mx” while the student domain is “asfm.mx” Unfortunately, it seems that only the teacher domain is currently whitelisted, preventing our students from utilizing Sketchup effectively.
We kindly request assistance in adding the student domain “asfm.mx” to the whitelist, allowing our students to access Sketchup for their educational activities.
Any support or guidance on how to resolve this matter would be greatly appreciated. Thank you in advance for your attention to this issue.
Hi everyone, I have a firm answer from our legal team for you TAnk and can get you up and running right now jorge.colunga.
I’ll start off with you @TAnk. While it is admirable that you are able to serve high school students at your community college and I am quite impressed by the ability of the students to take college level classes, I am unfortuantely not able to make an exception for you and allow you to access the k-12 version of SketchUp for Schools. I wish there was more I could do but legal is quite firm on the matter. If students absolutely need to access SketchUp for a class, we do offer heavily discounted lab licenses for colleges and individual licenses for students. They are available through our reseller partners. If you need help finding the official reseller for your area, you can use this page here: Find a SketchUp Reseller – Connect With a SketchUp Partner | SketchUp
As for you @jorge.colunga, I am sure I already addressed this in either a different thread or private message but I have added your domain to our database so you should be all set to get SketchUp for Schools up and running. Hopefully that is all we need to do but if you need additional support just start a new thread and @ me on it to get my attention and I’ll do my best to assist you.
I believe I need my domain added to the whitelist also for my high school.
Hi @getch022, thanks for the post. I am happy to get you added to our database. I was able to confirm that you are qualified to use SketchUp for Schools, but I need to know what domain you would like me to add. Can you either confirm that it is @faribault.k12.mn.us or share the one you want me to add?
1 Like
@CaseyG Yes, Please add @faribault.k12.mn.us as the domain.
Hi @getch022, thanks for the reply and sorry for the delay. I actually was able to get you added yesterday and meant to post this reply in between a meeting and lunch but ran out of time. You should be all set to deploy the app now if you have not done so already. Just make sure you don’t miss any steps as you deploy the app as that can cause issues later on. Also, please make sure that you deploy the app via a super admin if you are using Google as a regular admin won’t work.
Hopefully this is all we have to do to get you up and running but if you are still seeing an error please let me know and we can start the troubleshooting process right away. Just be sure to use the @ command to get my attention.
Thank you @CaseyG. Is there a walkthrough that you can direct me to so I can deploy it via super admin and don’t miss any steps?
Sure thing @getch022! The most current video guide that I have can be found here:
Hopefully that is helpful.
Please whitelist our site, we are getting users with the log in loop and it’s been going on for weeks now. Super frustrating, we are Francisparker.org
Hello!
Trying to get Sketchup going for our school.
The domain names are:
@epau-alger.edu.dz
Thank you!
@CaseyG
I believe I need my domain added to the whitelist seeing as we’ve been experiencing login loop issues for the first time this school year. I am with a K-12 school and our domain is lc-ps.org and our district website is www.lc-ps.org.
Hi @esaldivar @Nairafenn and @strenbr. Thanks for the posts. I’ll try nad address all of you in a single post so look for your username for the part that matters most to your situation.
First up I’ll address you @esaldivar. I understand that you may be frustrated. I would be frustrated too if I were you. If you filled out and submitted a support ticket you should have been directed to these forums within 24 hours of your ticket arriving on our desk and I am on here every day I am available answering these posts so you should not have had to wait weeks. I’ll talk to support and make sure that they are routing the tickets correctly next time I am at the office to ensure that this does not happen in the future.
Now with that said, if you are seeing a login loop, the most likely cause is that third party cookies and/or popups are blocked for our site and the login is unable to complete as a result. My recommendation is to check those settings and see if they are allowed or not. I also went ahead and addded your domain to our database just in case that was the issue.
As for you @Nairafenn and @strenbr, I addded you both to the database so you should be all set to go! Just make sure that you deploy the app correctly as an improper deployment will cause issues later on. If you need video instructions I am happy to share them with you.
Hey Casey! 
Thank you so much for your kind response , I really appreciate your help
I would love to get the video instructions you mentioned, so I can make sure I’m deploying SketchUp the right way.
Also, I wanted to ask for some clarification:
Could you please confirm what type of license access I’ve been granted? Is it the educational access for students?
Because I’ve already downloaded SketchUp from the official website and logged in with my “@epau-alger.edu.dz” school email, but it didn’t seem to recognize me as part of the education plan.
Thanks again for your time and support, looking forward to hearing from you! 
Thanks for the reply @Nairafenn. The desktop version requires you to purchase a license to activate it. k-12 students and schools qualify for reduced price licenses if you choose to go that route but I recommend trying out the free web version for k-12 students first to make sure that SketchUp is the right program for you and your students before you jump into a license you have to pay for. We are happy to sell you said licenses, we just want to make sure that you will be happy with your purchase.
The k-12 web version is an awesome version of SketchUp that features built in lessons and curriculum to help you get up and running right away. To deploy it to your domain just follow the video outline linked here. The first one is for Google environments and the second one is for Microsoft environments.
Just make sure that you enable cookies and popups for the site so the login window can activate correctly and if you are using Google, be sure that you deploy the app via a super admin as a regular admin won’t work.
If you need additional assistance or would like to purchase licenses for the desktop version of SketchUp, feel free to @ me anytime or send me a private message. I am happy to help out any way I can.
I believe I need my domain added to the whitelist/database again seeing as we’ve been experiencing login loop issues today that are similar to the issues I had when we weren’t listed. I am with a K-12 school and our domain is lc-ps.org and our district website is www.lc-ps.org.