SketchUp for Schools: Users stuck in a login loop on Windows 11 / Chrome & Edge

SketchUp for Schools
1

Hi Team,

We are experiencing a login loop issue with SketchUp for Schools for our domain, @tpis.ac.th, and need some assistance. Below are the details of our environment and the troubleshooting we’ve done so far:

  • Affected Domain: @tpis.ac.th

  • Problem Description: Users are unable to log in via edu.sketchup.com. After entering credentials, the system gets stuck in a continuous login loop/refresh cycle.

  • Environment:

    • OS: Entirely Windows 11 environment.

    • Browsers Tested: Google Chrome and Microsoft Edge (both exhibit the exact same login loop behavior).

    • Deployment: We have already re-verified our setup by following the deployment guide video and reset up SketchUp for Schools for our organization, but the issue persists.

Could you please check if our domain (@tpis.ac.th) needs to be whitelisted on your end, or advise on what might be causing this loop?

2

Pinging @CaseyG ..

3

Thanks for the @ to get my attention. I am just about to head into a meeting so I won’t have time to look into this in detail for a while but I can say that looping logins are usually caused by old cookies, bad cached files or popup blockers preventing the login from completing. Can you try clearing cookies, cached files and making sure you are not blocking any popups from our site as a first step? Once we rule those causes out we can start some more in depth troubleshooting.

Also, can you confirm if you deployed the app via Google or Microsoft? It sounded like you used Microsoft but I need to be 100% sure before I can recommend additional steps.

4

Hi Casey,

Thank you for your response.

We have already tried clearing cookies, cached files, and tested in Incognito mode with popups allowed. Unfortunately the issue persists.

To confirm : we deployed the app via Microsoft. Users are signing in with Microsoft Education accounts (@tpis.ac.th).

Looking forward to your next steps.

5

Thanks for confirming that you cleared teh cached files and cookies, that is very helpful. Can you share a screenshot of the error message with the console tab open in developer mode? I can usually get some information from that to narrow down our next steps.

6

Hi Casey,

Sorry for the late reply. I already cleared cached files and cookies and

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here is the screenshot.

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7

Hi Casey,

Just checking in to see if there are any updates on this?

Thank you so much.

8

Hi @Warren.22, thanks for the posts and sorry for the delay in my reply. I just tried something on our end that might have fixed it. Can you please try re-deploying the app and let me know if there is any difference? If you are still getting a looping login, can you send me a screenshot of the console tab again so I can verify if my attempt at fixing it had any effect at all?

Also if it is still not working, can you let me know if you are using any third party firewalls or other similar software?

9

Hi Casey,

Thanks for the update. I’ve re-deployed the app, and it’s working perfectly now. The login loop issue is fully resolved.

Thank you for your help.

Best regards,

Warren.