Hello,
Our students and teachers are receiving a login loop error when signing into SketchUp for School with their Google login. I’ve noticed in the Community Forum that a similar issue is occurring for some school boards.
Our G suite domains are @ocsb.ca (teachers) and @stu.ocsb.ca (students). If I’m missing any information, please let me know.
Thanks
Alex
Hi @pear_deck, thanks for the post. I am fairly certain I just say you in a different thread but I’ll reply to this post for the record in case anyone else sees it in the future and has a similar issue.
Login loops are usually caused by a bad cookie or a bad cached file. I would recommend clearing out any cookies or cached files to see if that helps at all.
I also would recommend posting your website if you have one and domain so we can verify you are in our database as an approved domain, just to make sure that the firewall we use is allowing you in to the app correctly although this is not often an issue for login loops.
Finally, make sure you deployed the app correctly as an improper deployment can generate bad cookies and bad cached files from time to time.
If you have already done all of the steps i have outlined and are still seeing the issue then let me know and I’ll talk to the rest of the team to see if we can find a solution for you that will get you up and running again.
Hi @CaseyG I am having the exact same issue as Pear_deck and have taken all steps suggested to alleviate the issue to no avail. Can you please ensure our domain @lhps.org is whitelisted and let me know? Thank you.
Sure thing @LisaLHPS. I just verified that you are already in our database and verified that the server is working so unless something was changed on your end or was changed by Google or Microsoft, things should be working. If you already have tried the previous troubleshooting steps we may need to look into this further to determine the cause of the issue.
I’ll try and see if @Tori_SU is available later this week to assist you further.
Hi and thank you for responding. I’ve attached a link here that provides my current user experience. As you can see it is still in an authentication loop, so I’ll definitely need @Tori_SU’s assistance. Thank you for letting me know when I can expect their response:
Thanks for the post LisaLHPS I think I heard Tori_SU just get out of a meeting. I’ll make sure she sees the video as soon as possible and hopefully we can get a call set up with you soon!
Fantastic news, Casey! The student and teacher are eager to get this issue resolved – thanks so much and look forward to your next update!
Hello and good morning Casey,
Any word on the below? The teacher is eager to use your application.
Thank you,
Hi @LisaLHPS, thanks for the post and thanks for the reminder. I tried to get a hold of Tori but it turns out that she is out of the office this week. I misread my screen when I was looking at schedules and team meetings.
I am trying to get a meeting set up for Monday morning and will keep you in the loop as soon as I have anything that I can share.
I am seeing the same issue. I have tried to clear cache and cookies. I have logged out of all accounts and used a fresh login. I am also seeing all the popups. Is there any way you can look into why I might be in a login loop?
I am having the same issue also. This is for the domain “stonehill.herts.sch.uk” can you please add this on. Thank you
We are also seeing the same issue for our Google accounts. We sign in, accept the permissions and it tells us to sign in again. The Google admin console settings have been approved.
If you need to add our domain, can you please add stephenperse[.]com to your list.
Also, the SketchUp iPadOS app doesn’t seem to recognise edu accounts. It’s always prompting to upgrade.
Hi everyone, thanks for the posts and sorry to hear that you are having difficulty with the app. I’ll try and address everyone in a single post.
We have had a few reports of Google and Microsoft login issues lately. If you had access before and suddenly lost it, then you may be experiencing a new error and that may be the cause of it. We are working on a fix for that particular error but it may take a little while before we can roll it out. In the meantime, we may be able to get you a temporary patch to restore access. Send me a private message or @ me in a post and I’ll see if we can get something worked out for you.
If you are trying to access it for the first time, then you may indeed need to be added to our database of domains. I am happy to do this, I just need to to confirm that you are not a higher education school in a post and I’ll get you added right away.
Now that all of that is out of the way I’ll address everyone by name so just look for the part that has your username for the part that matters to you.
First up is @jeffwillecke. It sounds like you are stuck in a loop that may require some investigation to solve. I’ll ping @Tori_SU and see if she can help you out. Keep an eye on your inbox for a potential message from her.
As for you @Ellism12, Can you confirm that you are not a higher education school? Once I have that I can get you added right away.
Finally, @rlr, I already added you after your post in a different thread. You are all set to deploy the app if you have not already done so. Just make sure that you don’t skip any steps as you deploy the app as that will cause issues later on. As for iPad access, that is a different app. sign ins for the Sketchup For Schools app will not work with it. Maybe that will change and we will have a unified sign in for students but for now, they won’t work.
Good morning Casey,
I can confirm this is not a higher education school.
Thank you
Thanks for the information. We are still seeing the sign-in loop with our Google accounts.
Hi @Ellism12 and @rlr. Thanks for the posts. I’ll address both of you in a single post so just look for your username for the part that matters to your situation.
First up I will address you Ellism12. I was able to get you added to our database a few minutes ago. You are all set to deploy the app now. Just make sure that you don’t skip any steps as you deploy the app as that will cause issues later on.
As for you rlr, If you are still seeing a login loop and already deployed the app and checked the usual settings like popups, cookies and firewalls, you should be able to access the app now as I verified that you were added to the database correctly. I’ll go ahead and message an expert and see if she has any ideas.
We are a K-12 school that has been using Google login to SketchUp for Schools previously. Users currently can’t login and are stuck in the authentication loop.
We are still seeing the google authentication loop. I’ve tried different browsers, allowing pop-ups, disabling ad block, allowing cookies.
@rlr @jstevulak @Ellism12 @jeffwillecke Are any of your schools using GoGuardian or a similar web filtering application?
We are having the same issue. Cleared all cache and cookies and still can’t login. Our domain is @sffriendsschool.org