SketchUp for Schools has been configured on our Google Workspace for Education Fundamentals domain as a Google Workspace Marketplace app.
We have recently discovered that students can access SketchUp for Schools just fine, but it doesn’t work for staff members. From our testing, we’ve figured out depending on which OU a user resides determines whether they can access SketchUp or not. We have contacted Google support and they recommended we confirm third party app access for all OUs by allowing access applied at the root of our domain. We have applied this and nothing has changed. Additionally, I have revoked and then granted data access from the Google Admin Console which didn’t change anything. Is there anything you can think of for us to try next?
My case number is: 10669625
Hmm that is a new one @OLMCICT. I’ll bring this up with @Tori_SU and see what she has to say. In the meantime, I have a few questions to ask that will help me troubleshoot things. First up are the staff members on a different domain?
All users (staff/students) are in the same domain, then organised into different OUs.
Thanks for looking into this, @CaseyG.
Thanks for the info @OLMCICT. It will help me to narrow down the issue. I have a meeting with Tori_SU later today and your case is the first one I plan to discuss. Once we have something to share I’ll let you know. In the meantime, don’t try and adjust any settings with the SketchUp app. The last thing we want is for those who have access to suddenly lose it.
Hi @CaseyG,
Do you have an update for this issue?
Hi again @OLMCICT, thanks for bringing this thread up again. I asked Tori to take a look at this a while ago and if she has not contacted you, I don’t think she has a fix for it yet. I am able to run some quick checks on our end and can confirm that everything looks like it is working on our end this morning and I am happy to double check the domain database while I wait for Tori to arrive at the office today. (it is not even 8:00 AM as I write this). Just share your domain with me via a post or via a private message and I’ll run a quick check while we wait.
As soon as I see her arrive I’ll bring up your case and see if we have any updates we can share.
5/22/2024 10:30 UPDATE
I spoke with Tori and she says that if students are able to access SketchUp and staff are not and they share a domain, the most likely cause of the issue is that they do not have permissions configured to allow them access. SketchUp for Schools can be configured to only allow a subset of users access to the app, so she says that you should go and check that setting to ensure that all users have access. Once you have done that, let me know if you were able to access the app from a staff account or not.