Hello. When students and teachers attempt to load SketchUp for Schools via Chromebooks or Windows machines they’re stuck at a loading logo screen. Last school year it was working fine. This past fall is when things stopped working. No amount of troubleshooting seems to fix the issue. However here i…

Hi everyone, thanks for the posts. I will attept to answer everyone in a single post so just lok for your username for the part that matters the most to your situation. First I’ll address you @ccsdcavs . I can get you added to the database right now as you included everything I needed in your post a…

Yes. This was deployed as Super Admin. We still cannot access the app as a student.

@dsbaad SketchUp for Schools should be available (and is designed for use) to both age groups under the Google designations so if that’s causing issues we’d like to help you get to the bottom of it. Google recently implemented a change in settings that may require a manual review of your application…

Thank you for this response @Tori_SU . Really appreciate the detail and step-by-step instructions, but we had confirmed consent for everyone prior, and upon double checking it, this does not appear to be the issue. However, after some further troubleshooting, our issue does not appear to be linked by…

Thank you for checking on that @dsbaad , I’m sorry it wasn’t that easy! I’m not intimately familiar with GoGuardian, but from what I understand it introduces its own set of access controls so it seems entirely possible that it’s catching something. Do you know if it interferes at all with the use of…

I posted last semester with the same issue. We are on school managed chromebooks. Some students login without issue, some get the spinning logo. No rhyme or reason that I can find. Pop-ups are enabled. App is in the waffle. If it works for one it should work for all. Not the case. About 5 kids in e…

Hi @erik.mylenek , thanks for the post. We are actively investigating the issue and trying to get a fix out as fast as possible. We may have a temporary solution in some cases but it may require a support call to resolve. I’ll message @Tori_SU and see if we can get something on the books as soon as w…

Lenovo 100e 2nd gen chromebook. OS is up to date. I do not have firewall info. It works on most computers most hours so I doubt it is a firewall issue. Power washing the chromebooks sometimes seems to fix it but not always so it that might not be a real solution. The same student can try three diffe…

Thanks for the info. I already asked Tori to take a look at this thread so you should hear from her soon if you have not already. Knowing all of this ahead of time will save some time later on so thanks for sharing it with me so quickly.

SketchUp for Schools doesn't load - just a spinning logo

SketchUp for Schools

marwanobeidat April 21, 2025, 3:12pm 50

Another post with GoGaurdian blocking some SketchUp scripts Sketchup for Schools stopped working - #25 by arharrison

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SketchUp for Schools doesn't load - just a spinning logo

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