Our school domain (IES Miguel Servet, domain: @iesmiguelservet.com) is approved for SketchUp for Schools and it works fine for other teachers and students. However, my own Google for Education account maradetovar@iesmiguelservet.com always gets the message “It seems that your school does not have access to SketchUp for Schools”, while other accounts from the same OU and domain can sign in without any problem.I have already tried: clearing cache and cookies, different browsers and devices, revoking third‑party access in my Google account, checking pop‑ups, third‑party cookies and age settings in Google Workspace. Nothing has changed; the same error keeps appearing only for my user.Could you please check on your side if there is any issue with how my user is registered for SketchUp for Schools and reset or re‑link the access for this account? I am a teacher and need SketchUp for my classes.Thank you very much in advance.
Hi @Maradetovar, thanks for the post and sorry to hear that you are having difficulty accessing the SketchUp for Schools app. I am happy to work with you to get you up and running, but I will need some information to do so.
The first thing I need to know is if you are using Google or Microsoft to deploy the app. I assume you are using Google but I want to be 100% sure before I recommend anything. I also could use a screenshot of the window in Chrome with developer mode enabled when you try and log in. That will help narrow down the issue a lot.
Let me know when you have what I need and we can work together to get you up and running!
Uso google, el dominio es @iesmiguelservet.com, abro con google chrome en windows 11. He usado siempre esa cuenta para dar clase de Dibujo Técnico en bachillerato, ayer me dió ese problema por primera vez. Hoy en clase todos mis alumnos han accedido sin problemas excepto martadelarosadoncel@iesmiguelservet.com a quien le aparece el mismo mensaje que a mi y que le adjunto. Además soy administradora del dominio, por eso se que todos los permisos están correctos. Por favor, ayúdeme con estas dos cuentas y revise el dominio para que nadie más tenga este problema. Gracias.
