Sketchup files won't save or print


#1

I can open and draw i Sketchup, but when attemting to save or print, nothing happens. the “thinking circle” spins until I do a control alt delete to shut down the Sketchup program. I was using version 2016. I download version 2015 to see if that would work better, but same outcome. this computer is under a year old. I did just have it retored by a computer perfessional. Before the restore, sketchup worked fine. Now, not so fine. I use Windows 7 Professional. Any thoughts are appreciated.


#2

Did the person who restored your computer change the graphics card driver? It would be a good idea to see if the driver software is up to date.


#3

What is the save location?


#4

I have tries to save in “my documents” and also the desktop.


#5

@tresselk What graphics card does your system have?


#6

I appologize that I am unfamilar with specs for a graphics card, but here is what I found…
primry adapter:
AMD graphics card
Chipste AMD Radeon™ R6 Graphics

Linked adapter:
AMD graphics card
Chipste AMD Radeon R7 M260DX

I am looking to see if there are updates.


#7

found a suggestion in another location on this site to try disabling “Window > Preferences > OpenGL > Use Hardware Acceleration” helps, if yes the video driver doesn’t fully support OpenGL… which is a system requirement. I unchecked Use Hardware Acceleration and it does work again. So it must be my video driver.


#8

That’s not unusual with AMD Radeon GPUs. Try updating the drivers and see if it works.