Sketchup crashes


#1

why does this thing always ALWAYS crash…


#2

main reasons for crashes:

1.) incompatible or faulty plugins installed
2.) incompatible graphics adapter in use

evaluation:
1.) disable all plugins (“Window > Preferences > Extensions…” or by moving plugins away from SU plugins folder or by disabling all plugins per Ruby console)
2.) disable display output acceleration by graphics adapter (Win: “Window > Preferences > OpenGL > Use Hardware Acceleration” / Mac OS: “SketchUp > …”)

fixing:
1.) use recent plugins released for your SU version only
2.) update the graphics driver if avail and if this doesn’t help use a dedicated graphics adapter (nVidia GeForce GT(X) 960/1060 rec.)


#3

See this topic, the gist of which is you might find installing the 32-bit version of SU solves the problem.


#4

the slow “Intel HD” from your profile is neither made nor thought for using w/ 3D modelers but for office/internet/video/photo purposes and therefore the graphics driver delivers an unstable OpenGL support (especially x64 version) required by SketchUp.

If updating the intel HD graphics driver and using the 32-bit version of SU doesn’t help, you might disable the hardware acceleration as elaborated above.


#5

i use the 64 bit version… i have uninstalled all plugins… i will
see if that helps


#6

And if you crash and submit bugsplats, we can take a look and get an idea why you’re crashing. We just need to know what version, what OS, and a name or email we can search for.


#7

it continues to Not Respond… all the time… even when i start again
i have purged it… and still the same… put windows 10 to high performance
still stall and goes to not responding
mainly when i open up the 3D warehouse


#8

Update Internet Explorer. SU uses it for several functions. Windows users need to keep it updated and maintained.

Did you update your graphics driver?

Did you try uninstalling 64-bit SU and install the 32-bit version?


#9

i have the lastest IE i am using the 64- bit version just uninstalling that now and installing the 32-bit version


#10

sketchup 2016 window 10


#11

window 10 sketch
up 2016