Hello, I am using a 2022 Macbook Pro M1 and lately when I use Sketchup Pro 2022, the program crashes when I go from the ‘colors in model’ tab to the ‘colors’ tab. Every single time I try to open the colors tab, the program crashes immediately and I get a bugsplat notification when I reopen it. I have uninstalled the program and installed the 2023 version and it is still doing the same thing. Any suggestions on this?
Can you post a screenshot of the bugsplat pop-up?
Hi. a bit troubled here :
your profile says you’re on SU2023, your message says you’re on SU2022.
Are you running Ventura ? if so, is it crashing on 2022 ? because 2022 isn’t officially supported by ventura, most people have had an ok experience, but for some, it brought crashes.
If you’re having crashes on SU2022, can you try SU2023 ?
Hi, sorry for the confusion! I was on SU2022 when the crashing started happening as I mentioned. I decided to try and uninstall it completely and then reinstall SU2023 to see if maybe that would fix the problem. It did not, it immediately crashed again as soon as I opened the color palette tab. I am on Ventura. Do you know if 2023 is supported or not? Maybe I should try going back to 2021?
Hello, this is the report that comes up when it crashes, I get the Bugsplat notification once I reopen the program.
1 Like
2023 is supported. that’s one of the things it solved, support for ventura.
your crahs report might help, you mention a bugsplat, if you sent it using the same email as in this forum, Colin will find it.
I did look, and couldn’t see any, for 2022 or 2023.
I hadn’t sent the report but I just did now.
Thanks. I see other people have had a similar crash when doing other actions. I’ve asked the developers to see if they can spot what the crashes have in common.
2 Likes
Hi @ShannaFlodstrom , I have the exact same problem with my trial Sketchup Pro 2022, although my Paint Bucket allows me to use most of the palettes. Well, I get a red screen bug once I try to select “wood” palette. Of course I lose everything once the red screen appears and when I reopen the project I can then choose and paint using the wood palette. However, when I decide to use the wood palette later, it will then happen again. Please if you get a solution let me know, thanks in advance!
2 Likes
I now can’t get through a session of using Sketchup without it crashing on me multiple times. I have to save every 5 minutes because it crashes so often I am always losing work. Anyone else have this problem? It’s very frustrating.
3 Likes
Is there such a thing as a corrupted texture file in SU. It would be akin to a corrupted font or other resource. If SU doesn’t do the right checks on loading a texture or other resource…Just spitballing here.
I see, that makes sense as it tends to crash when I am loading a material or texture. It is constant though so it is not the same texture each time it crashes. It crashes every 10 minutes or so it seems, so a whole lot if I am working on a model for multiple hours.
1 Like
It could be a plugin, I’ve had similar issue, it was a plugin that wasn’t supported for the sketchup version I was using, if you’ve installed a plugin recently try uninstalling it and check if the program crashes.
Ok I’ll try that, thank you!
I’m having this same issue. I have a brand new Mac mini with the M2 chip. It crashes every time I switch to a new texture category. Was this ever resolved? I’ve uninstalled and reinstalled which didn’t make a difference.
2 Likes
This was never resolved for me. Very annoying to pay so much for a program that doesn’t work properly.
2 Likes
If your Mac is brand new it’s likely it is running Sonoma OS? SketchUp is not yet supported on Sonoma, multiple problems have been reported. Beyond downgrading the OS which I’m not sure is an option for you on a new build, there is no specific fix I know of. All are hoping that SU24 will be released soon with many bug fixes and Sonoma support.
1 Like
Has there been a resolution to this? I also have the exact same issue. I am running Sonoma 14.3 on a 2019 build.
@petewebbcnf Please read enlessfix’s post just above yours…