Hello, I am using a 2022 Macbook Pro M1 and lately when I use Sketchup Pro 2022, the program crashes when I go from the ‘colors in model’ tab to the ‘colors’ tab. Every single time I try to open the colors tab, the program crashes immediately and I get a bugsplat notification when I reopen it. I have uninstalled the program and installed the 2023 version and it is still doing the same thing. Any suggestions on this?
Can you post a screenshot of the bugsplat pop-up?
Hi. a bit troubled here :
your profile says you’re on SU2023, your message says you’re on SU2022.
Are you running Ventura ? if so, is it crashing on 2022 ? because 2022 isn’t officially supported by ventura, most people have had an ok experience, but for some, it brought crashes.
If you’re having crashes on SU2022, can you try SU2023 ?
Hi, sorry for the confusion! I was on SU2022 when the crashing started happening as I mentioned. I decided to try and uninstall it completely and then reinstall SU2023 to see if maybe that would fix the problem. It did not, it immediately crashed again as soon as I opened the color palette tab. I am on Ventura. Do you know if 2023 is supported or not? Maybe I should try going back to 2021?
Hello, this is the report that comes up when it crashes, I get the Bugsplat notification once I reopen the program.
1 Like
2023 is supported. that’s one of the things it solved, support for ventura.
your crahs report might help, you mention a bugsplat, if you sent it using the same email as in this forum, Colin will find it.
I did look, and couldn’t see any, for 2022 or 2023.
I hadn’t sent the report but I just did now.
Thanks. I see other people have had a similar crash when doing other actions. I’ve asked the developers to see if they can spot what the crashes have in common.
1 Like
Hi @ShannaFlodstrom , I have the exact same problem with my trial Sketchup Pro 2022, although my Paint Bucket allows me to use most of the palettes. Well, I get a red screen bug once I try to select “wood” palette. Of course I lose everything once the red screen appears and when I reopen the project I can then choose and paint using the wood palette. However, when I decide to use the wood palette later, it will then happen again. Please if you get a solution let me know, thanks in advance!