Sketchup crashes due to graphics card issue


#1

Hi there,

I am running into an issue that I cannot seem to fix. Every now and then when using Sketchup the program crashes and the graphics card stops functioning. The screen turns blank (blue or pink). The computer still functions, but the video output does not, so the pc does not crash entirely. If I switch off hardware acceleration in Sketchup the issue does not occur. The crash error which is logged is the following:

The description for Event ID 1 from source NVIDIA OpenGL Driver cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Unable to recover from a kernel exception. The application must close.

Error code: 3 (subcode 2)
(pid=10232 tid=1536 sketchup.exe 64bit)

I use the following setup:
-Windows 8.1 pro, 64 bit
-Sketchup 2015 Pro
-i7-6700K 4.0 GHZ
-16 gb ram
-NVIDIA GeForce GTX 750 Ti 2GB
-Samsung / 850 EVO - SSD - 500GB
-Cooler Master G 750W

I have been in touch with Nvidia support and tried the following things so far, without luck:
-Updating the graphics card driver, trying the latest and older drivers
-Updating the Nvidia 3D settings
-Updating BIOS
-Extending time out time of the graphics card

Did anyone experience a similar issue? Any input would be greatly appreciated, thanks!

Cheers,
Sven


#2

Years ago I had a notebook with a Nvidia graphics card. I got similar symptoms before the card totally failed. Fortunately it really was a card, not soldered on the motherboard so I could order a replacement.


#3

Looks like this is an older rig. You might try: updating the bios to the latest version, if available, the chipset driver and the Intel management engine.


#4

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