SketchUp keeps CRASHING!

Hi Everyone,

The past couple days my SU keeps crashing and showing the bug splat, it happens completely randomly making it difficult to pin point whats causing it.

I have sent error reports but I use this for drawings in my company and I’ve never used other programs (even though i have AutoCAD on my computer) so any help would be much appreciated.

Many thanks in advance.

Have you installed any new extensions lately? Have you checked to see if there’s an update available for your graphics card? Did anything else change on your computer like updating to Windows 10? Did you install a driver update recently? The GeForce 210 is an old card.

Running 32-bit SketchUp instead of 64-bit has helped some people. Maybe it’ll help in your case.

Hi Dave,

I haven’t installed any extensions, everything is up to date and i have a Asus G20BM series which im guessing is more than capable!

I will try the 32 bit version but I’m pretty sure I’ve tried both.

Sorry just realised my details are not up to date!

Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - AMD Radeon ™ R9 200 Series
Device ID - 6811
Vendor ID - 1002
SubSystem ID - 86A4
SubSystem Vendor ID - 1043
Revision ID - 00
Bus Type - PCI Express 3.0
Current Bus Settings - PCI Express 3.0 x16
BIOS Version -
BIOS Part Number - 113-AD68000-X04
BIOS Date - 2015/05/08 06:03
Memory Size - 2048 MB
Memory Type - GDDR5
Memory Clock - 1400 MHz
Core Clock - 925 MHz
Total Memory Bandwidth - 179 GByte/s

Here are my graphics card details, I’m currently running windows 10.

Ah! AMD Radeon cards are well-known for their sub-par OpenGL support. You might try turning off Hardware Acceleration in Window>Preferences>OpenGL. Check to see if there’s an update for the GPU drivers, too. Might help.

Still the same problem :frowning:

@LeonF, are you using the Crimson driver ? (It has been known to crash SketchUp.)

You might try rolling back to the last available Catalyst driver:

I haven’t had a problem for months, then all of a sudden its happening every time…

I’m downloading the catalyst edition as we speak.

You have Windows 10, does it automatically install device drivers ?

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I think so… how can i check?

Well on Win7 there is a “View update history” choice in the left nav pane in Windows Update. It lists the updates applied newest first.

I can’t say if Win10 automatically installs GPU driver “updates” but I can say from bad experience, Win8.1 does.
One so called GPU driver “update” from Microsoft Update did a fine job of trashing my Qudro FX GPU’s settings.
Of course, it’s not the first brick MS has sent down the Update pipe.

I think @DanRathbun may have pointed to the root of the problem.
It’s good practice to keep everything up to date.
But it’s also wise to keep a close eye on what MS sends down the Update pipeline.
In certain instances it’s not all good.
To gain control of Updates I set the Update policies like so…

But haven’t driver updates have come as “recommended”, in past versions ?

Unchecking this in WU was how I avoided repeating disastrous display driver updates, after WU gave us a bad driver under one of our XP systems. After that I never again trusted WU to update any device drivers. I instead go to the OEM of the machine, or the specific device to get new drivers.

I found Leon’s crash stack - it’s very weird with not much but one piece of info, which I PM’d to Leon. If anyone else from SketchUp team looks at this, it’s crash 187864.

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I couldn’t say for sure.
In XP, I don’t recall WU including product specific GPU drivers like WU does in Win 8.1
Then again, it was some time ago and I don’t recall what my Update Policy settings were.

I also found Dell’s “recommended” GPU driver updates for my Dell Precision T3400 were typically a version behind the current version from nVidia.

Yep, it’s best to go to the source !

Long ago I came across this nVidia FAQ answer. The Q and first sentence of the A reads…

Q: How often should I update my graphics card display drivers?
A: The general rule of thumb for graphic card display drivers is “if it ain’t broken, don’t fix it”.

Hi Everyone,

Can i just say thank you for all your help its saved me and my company a lot of time and money!

The problem was a couple programs… Rapt and PlayTv.

Hope this helps for other people in the same situation.


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Good, and thanks for reporting back on the solution.

Try image rendering result is opened in Photoshop, then save it with a high resolution.
May be useful