Sketchup cannot start due to a licence error


I have a customer who is having issues with Sketchup Pro 2021 (has been using Sketchup Pro 2020 and 2019 and installed on machine).

They keep getting the error ‘Sketchup cannot start due to a licence error’ and not been able to resolve.

Sent a message over to support with a reference but no response so far. Not sure of the number to call to get Pro support for this to resolve for the user.

Any help greatly appreciated/accepted :slight_smile:


I’m having the same problem

did disable Realtek thing but no joy

FWIW i uninstalled SU and reinstalled it, seems to be working

I’m having the same problem. So frustrating… I cannot work

What version of SketchUp are you using? Your profile says 2019 Make which never existed.

2019 pro. I will correct my profile