I use a NVIDIA RTX 4000 Ada generation Laptop card. Any help would be appreciated. I’ve updated drivers, uninstalled and re-installed Sketchup as administrator and not. Uninstalled all previous versions. Nothing is working. Crazy enough, it worked fine yesterday after I installed 2026 for the first time.
For future reference - you never need to uninstall previous versions. Each major release gets installed in its own new location.
Try to install 2025 again, be sure to ‘Run as Administrator’ to see if it works OK and the problem is with 2026.
Also be sure that any antivirus or firewall software isn’t blocking SKP - it needs to phone home and log in with the Trimble servers on first launch.
There is a login data file that you can delete - but I work on macOS so am not familiar with that process - but I’m sure someone will come along soon to help.
The login_session.dat file is located at: %AppData%/SketchUp/SketchUp 2026
If renaming or deleting that does not work, with SketchUp closed, you can try renaming:
%LocalAppData%/SketchUp/SketchUp 2026/SketchUp/PrivatePreferences.json
… as sometimes (quite often) it becomes corrupt (I think with the toolbar, or tray and panel settings.)
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same issue here I was working perfect and in a second just crash and they refuse to create a new file or oprn any file and just crash. RTX 4090 W is going on??? I hope someone step up from Trimble and fix this issue.
do you fix the problem?
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I ended up calling customer service, getting a service ticket and sending them my bugsplat reports. They sent the following (hope this helps):
I had a look at the BugSplat crash report you submitted. Given the issue you have described, I would recommend a full reinstall of SketchUp 2025 using our offline installer. Please make sure to follow the steps below to ensure that all program files are removed from your computer prior to reinstalling.
Reinstalling SketchUp with Offline Installer
Please uninstall SketchUp2026 from the Add Remove Programs list. Just type Add Remove Programs in the Windows Search Bar next to the windows button on your Task Bar. After uninstalling, please go to the following locations and delete the SketchUp folders:
C:\Program Files\SketchUp2026
C:\ProgramData\SketchUp2026
C:\Users\\AppData\Local\SketchUp2026
C:\Users\\AppData\Roaming\SketchUp2026
*You may need to show hidden files/folders to see the AppData folder (learn more | https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5#WindowsVersion=Windows_11)
This should make sure that any remnants of SketchUp are removed after you uninstall SketchUp.
Afterwards please reinstall SketchUp using our offline installer using the link below. Please right click on the installer file and choose “Run as Admin”
https://www.sketchup.com/offline-download
After the clean install, please do not add any extensions until you test SketchUp first to see if it is running as expected. If it is, then add your extensions back one at a time, only using the latest installer, and being sure the extension is listed as being compatible with 2026. Test after adding each extension to make sure an extension is not causing the issue.
I am having the same issue on WIndows 11. Workng one day, Not the next day. I have performed a clean install with latest release and still No Go. I am reverting to SU 2023 which is the latest stable version i have.
The second option worked for me!!
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Second option by DanRathbun helped!
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did not for me.
i continue to flood with crash reports to see if iget attention…
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have you contacted tech support / opened a ticket directly ?
crash reports are not for live fixing. there is not a person on deck, reading crash reports all day as they come 
https://help.sketchup.com/en/contact-support/technical-question/form
Yes, i have. thanks.
Thank you for the 17 bugsplats you sent in.
I have asked the developers if they can tell what is going on. The crash is so early in the startup process that the code has not yet managed to read your screen configuration. Is there anything unusual about your monitor setup?
There is a note from Support in there, suggesting that a reinstall of the C++ libraries might help. Here is what Support send to people who have that problem:
1. Quit SketchUp (and LayOut)
2. Go to Add/Remove Programs and uninstall the Microsoft Visual Studio C++ 2015 and above Redistributables (there may be a 32-bit and 64-bit version).
3. Uninstall SketchUp (from Add Remove Programs).
4. Right click and re-run the SketchUp installer as an administrator. PLEASE use the offline installer linked here: Offline Download | SketchUp | SketchUp
5. Start SketchUp
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Thanks for the reply. I have two external monitors as is the standard setup in the office, nothing unsual. I’ll follow up with suggestions 2-4 above.
EDIT: Evaluating when the C++ uninstal. Microsoft Visual Studio C++2015 and above are required for Enscape to work. Uninstalling those will be good for SKetchup 2026, bad for Enscape. Can’t do that.
Step 4 in @colin ‘s post reinstalls the latest versions of the C++ and Visual Studio libraries so it should be safe.
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I’m still getting crashes when opening certain skp files. The fix DanRuthbun provided I used when all of a sudden I could not even open an empty new document. A workaround to fix the crashes of certain skp files I have found is to open sketchup, create a new file and when inside the new empty skp file open the “damaged” through File - Open
thanks for that. this will turn into a big time suck for the day so i am going to postpone going down this rabbit hole until i have more time. or trimble fixes the issue…
well right now trimble doesn’t know exactly what’s to be fixed. so your best shot is to try the C++ thing. it could fix it all. it could indicate to the devs where the issue lies…
I had my IT folks re-install the Microsoft Visual Studio 2015 and above (both 32 and 64 bit versions) and that worked. Hope that helps someone else.
EDIT: and it kept Enscape version 4.12 functional.
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