Sketchup 2026 BugSplat on Startup (Win 11 PC v25H2) - at a loss, all fixes don't seem to work

[lisamerik]

Downloaded offline version of Sketchup 2026 a few days ago. First install of ANY sketchup version for this computer. Sketchup will not startup, immediate BugSplat.

Each of the crashes yielded different numbers (@ this time over a dozen). I logged the crash in each bugsplat.
Went to the tech support form & entered a trouble ticket on 1/27/26. Finally got a response by end of day, but any support help noted had already been found on the bulletin boards & tried, unfortunately. Still, I performed the processes step by step as tech support listed. Did not fix the issue. Replied to the tech support email, but have not heard back as yet (1/29/26).

Then tried downloading SKP 2025 to see if it would start, and it does. The Trimble sign-in screen also loads successfully but then tells me there is no trial for Sketchup 2025 and that I need to download 2026. Frusterating at the least, but moreso at a loss with what to do?

Details:

• Updated Graphics Drivers the day before any Sketchup versions were installed. (RTX 4090, latest rel: 1/5/26, Studio driver 591.74)
• Internal Graphics on my CPU chip are disabled (AMD 7950X)
• Turned off any virus protection, firewalls, & system protection programs prior to install.
• Installed “offline install” Sketchup 2026 as “administrator”.
• Added Sketchup program to Windows graphics acceleration list in system settings and have tried it with high-performance settings, Low Performance settings & ‘Let Windows Decide’ for my RTX 4090 (with no success).
• Have restarted the system after any or all changes were made.
• The dozen or so previous crash numbers weren’t saved, but the latest two were:
• 1/27/26: 3:36 Crash #88722
• 1/29/26:8:06 Crash #90829

Unclear why the crash numbers are all wildly different if the system settings or eco-system has not changed since the first time I tried to start the program. However, not sure how SKP logs crashes.

Any community help would be appreciated at this point, as I haven’t received any followup from tech support yet.

[Teknoel]

If you use a lot of plugins try removing them from the plugins folder and restarting with a clean slate. that’s worked for me when I’ve had problems with SketchUp crashing on launch.

[lisamerik]

Thanks for your reply & taking the time.
Unfortunately, there are no plug-ins in existence, the program was loaded fresh, onto a computer that has never had sketchup on it. The program has never been started because it crashes before it starts.

[napperkt]

Hi - so we are having this problem all the time with Sketchup 2026. It crashes as soon as you open it. Try this: Go to Apps in Windows and repair Microsoft Visual Studio - I am not sure which version is messing around with Sketchup - I think it is the 2015-2022 x64 one. I also don’t understand why it is interfering, but we had this on quite a few pcs (we have 14 licenses) . It feels like Microsoft is silently updating VisualStudio C++ occasionally and that messes with Sketchup (And Corel Draw - as a side note). Hitting the repair button fixes it for us. Please report back, if this does anything for you. I’d be VERY interested.

[DerekEdison]

The solution from napperkt is what we have experienced also. The library is either 2015-2022 or it may be listed as v14. Do both x86 and x64.