Sketchup 2025 and 2026 crashes several times a day when using the new graphic engine

Technical Problems
1

To get a more stable workflow, I work on the old graphic engine. I do like the Ambient Occlusion look so sometimes, switch back to the new engine but experience several crashes a day in that mode. The Old engine is very stable on my machine.

NVIDIA drivers for my GeForce RTX 4080 are up to date.

Are there known extensions, drivers or settings that causes the new engine to crash? I’d love to stay in that mode (new engine) so any input to make my workflow more stable would be greatly appreciated.

I submitted several bugsplats in the past few days so maybe something transpire from them?

Cheers!

2

I’ve read that the Lumion plugin causes constant crashes, but there could be more reasons for it. If you post the crashing code numbers it will be easier for the developers to detect was going on.

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3

I looked at the 20 bugsplats you sent in, thanks for those.

Most of them are the same issue, which some number of other people have seen, though only with SketchUp 2025. I don’t see the same crashes with 2026, or any 2026 bugsplats from you.

There is a crash I have seen in 2026, that could also happen in 2024 and 2025, where you start to draw something (for me it was a Medeek Wall section), and before you move your cursor, you Space Mouse orbit the scene. We have a fix for that in internal builds, so hopefully that will be included in the next update, whenever that is.

4

Thanks Colin, I installed 2026 but as it was crashing, I went back to 2025 (hence the codes you are getting are 2025). I do not use Medeek wall but do use a Space Mouse so maybe that is part of the issue. I have the latest model and am pretty sure I have the latest driver for it but will doublecheck.

By all means, any comments or recomendations pointing to a potential issue are welcome and so will be the next update. Will that be only for 2026 or will there be a 2025 update as well?

5

Thanks Francisco, all bug splats were received by Colin. I use V-Ray for rendering so no Lumion possible issue. :slight_smile: Thanks again for your response!

6

next update will be for 2026. 2027 is further down the line. older versions don’t get more updates, because technically, newer versions are the update :slight_smile:

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7

The crash that can happen with Space Mouse isn’t their fault, I wouldn’t expect a driver update to help. SketchUp starts to draw something, which in all normal cases would be followed by a cursor movement, to give the object some dimensions. The special case of a brief click, followed by an orbit where the cursor has not moved, leads to a situation where something with no dimensions is drawn, and that leads to a crash. You could for example do the click, then shift-Z to zoom extents, and that too could crash.

There is a good chance it’s extension related, and could happen to extensions other than the Medeek ones.

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8

Colin, do you think that if extensions code does not draw to the screen space if the mouse has not moved, would prevent the crash from happening?

9

The underlying issue could affect a lot of use cases. It may be that if an extension waited for the cursor to move before drawing, a crash may not happen. But there was something that needed fixing.

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10

Makes sense! Thanks - will go back on 2026 then.

11

Thanks y’all for looking into this - I will keep the splatbug coming (hopefully less and less) and will switch back to 2026 as soon as my workload permits. Anything I can do on my end to help y’all figure out the issue? It may be of help to others so I’ll do the best I can. Cheers!