Hi all!
SU 2025 Pro crashes before any Bugsplat appears, even after
updating driver for Geforce RTX 4090 (27/2-2025).
Used to have the same problem with 2024, but that is now almost fixed by “old engine” (crashes only now and then, and with bugsplats).
With fingers crossed,
eJ
I don’t know why this post had not been replied to in four days!
Do you have the same issue, where 2025 crashes silently? I have something for you to try if it’s still happening.
Sorry for not following up on this one, too much to do and relying on 2024 until I have enough time (the curse of a single person business).
The SU 2025 crashes silently, yes - no bugsplat.
And yes, some help to get the 2025 working will be highly appreciated.
There has been a program update since you posted. Have you installed it ?
Same issue here, updated to the latest nvidia drivers today, updated to the latest sketchup version today, I can’t open any existing file or empty template. Cannot work basically. This situation is unbelievable
In the home page of the Nvidia control panel, what product does it show you to be using? Also what is the driver version? The product will be named production, gaming, or studio. The version will be something like 576.02.
I have the studio drivers installed, version 576.02. If by product you mean the graphic engine, I’m using the dedicated gpu
I set my PC laptop to be Studio and 576.02, in the hope of seeing the problem, but I still don’t. I did get a variation of the problem with Production and 572.83.
The issue seems to happen if you are using the new graphics engine, setting SketchUp to use the classic graphics engine would at least let you work. Of course, if you can’t open SketchUp to make that change, it could be a challenge…
If you open this file:
%LocalAppData%\SketchUp\SketchUp 2025\SketchUp\PrivatePreferences.json
and look for this line:
"TryNewRenderer": true,
change that to false, save, and reopen SketchUp. It hopefully will then open ok.
Thanks for running some tests!
I did try to run sketchup with the classic engine (set, closed and reopened), but the issue happened regardless.
I manage to open it but for every file it takes between 10 and 20+ tries (apparently randomly):
either double clicking on a specific skp file, or opening a clean template/recent file from the welcome window
Hi!
Still struggeling with SU2025, which crashes before without a bugsplat.
However, the value is set to False already (as I managed to open SU twice and then clicked for old graphics engine the second time around).
SU crashes (while loading plugins it seems) but LO runs OK
Any other suggestions for a solution? Clients are breathing down my neck…
Regards,
eJ
Disable the extensions, one half of them at a time . What happens?
Uninstall the migrate extensions plugin.
I checked a bugsplat you sent in a couple of weeks ago. The crash that time happened when the welcome screen was loading, which is before any extensions are loaded.
I see you have an AMD GPU as well as Nvidia. Do you get any more success if you set SketchUp to use the AMD instead of the Nvidia GPU?
Thanks for replies, much appreciated!
Uninstalled and removed folders as adviced when dealing with similar problems with 2024.
Reinstalled and now, not migraiting but installing plug ins one by one - systematically (fingers crossed).
V-Ray works - and I’m in love with Studio again!
Thanks again!