Continuing the discussion from Sketchup 2024 Crashing when adding lights:
DEACTIVATING THE CLASSIC GRAPHIC ENGINE WORKS FOR ME ON SKP 2024; NO CRASHING, ADDING ESCAPE OBJECT LIGHT INSIDE OR OUTSIDE OF A COMPONENT OR GROUP.
HERE IS THE RESPONSE FROM ESCAPE SUPPORT
Hi Dario,
Thank you for your reply!
We’re raising this as a high-priority issue since it’s affecting so many users. We’re tracking all cases internally and hope to have a fix as soon as possible.
In order to mitigate crashes while placing lights in Sketchup 2023, I recommend only placing lights inside groups nested in empty components. The order for this would be model base > component > group> Enscape light object. This is the best way to avoid issues with conflicting geometry.
For Sketchup 2024, we’ve found that the new graphics engine is causing significant issues with Enscape lighting objects. For this reason, we recommend reverting to the classic graphics engine. This is done through Sketchup Preferences, located in the Window tab. In the Preferences menu, [navigate to the “Graphics” tab and select “Use classic graphics engine” under the Graphics Engine selection.]
Thank you in advance!
Kind regards,
Hayley Smith
Customer Support Representative