Enscape 4.0 not showing up in Sketchup Pro 2024 Extensions

I recently downloaded the latest Enscape and it wouldn’t show up in Sketchup. I found a video online relaying to move Enscape to my users/plugins folder which I did, to no avail. I then uninstalled Enscape and re-downloaded it. Still can’t get it to show up. It’s not in trays settings, nor is it showing in Extensions Manager. Super frustrating.

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AFAIK Enscape is not yet compatible with SketchUp 2024.

The installer does install it for 2024 and it is supported, although it has some fairly big problems alongside SU2024. I’ve had to downgrade to 3.56 for working.

System Requirements - Windows - Enscape (enscape3d.com)

Hi, I’ve got Enscape 4.0.1 working with SU2024, but you should know that adding lights only works if you do two things, 1. fire up the Enscape render module, 2. you insert the lights into a nested group/component, not at the root of your model. Otherwise it all seems to work fine, so far…

Ohhhhhhhhhhhhhhhhh noooooooooooooooooooooooo

I just spent the past weekend trying to get Enscape (downloaded 4.0) onto SU 2024!!! ARRRRGHHHHH!!!

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I reached out to Enscape and received the following reply. -Have not tried it yet but thought it could be useful for those also struggling:

  1. Close all programs
  2. Navigate to Add/Remove programs in Windows.
  3. Uninstall Enscape by using the ‘Uninstall’ button
  4. Following the completion of the uninstall, please delete the following directories using Windows File Explorer:
  • C:\Users<YOUR_USERNAME>\AppData\Roaming\Enscape
  • C:\Users<YOUR_USERNAME>\AppData\Local\Enscape
  • C:\Users<YOUR_USERNAME>\AppData\Local\Temp\Enscape
  • C:\Users<YOUR_USERNAME>\Documents\Enscape
  1. Download Enscape 4.0.1.48
  2. Then, navigate to where this was downloaded in Windows File Explorer and right-click on the installer file and select “Run as Administrator”, and run the installer for all users as described here. Please ensure this skip is followed exactly, or your issue may not be solved.
  3. Restart your machine

Afterward, please open your CAD program and follow the Enabling Enscape guide for your CAD program.

Should this not work, please send us your system information. You can find your system information by opening the Windows search function and searching for ‘DXDiag’. Open this, and once DirectX Diagnostics has completely loaded, choose ‘Save all information’ and send this file as a txt file.

Ok, I tried EXACTLY this methodology & unfortunately unless I did what I described before, that is 1. launch Enscape render window, 2. add lights in nested group/component, it still crashes each time.
So, I don’t know who, between SU & Enscape is to “blame” but they need to talk & sort this out.

Yup - I had a render all set to go and was showing a client (LIVE, IN THEIR HOME) how we would light their space and - KUH-RASH.

This really is unacceptable and needs to be resolved immediately or I’ll have to get the FTC involved with an unfair and deceptive actions case.

Curious - which unfair and deceptive actions would you be referencing?

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Enscape, contact their support.

:rofl: and they say it’s SketchUp !

This was on Mac, but me and a colleague had the problem where running the installer would not put the files into the 2024 support folders. As it now is adjusted to work with a later version of Ruby, copying the files from 2023 doesn’t work. We got around the problem by copying the files from a colleague who did successfully get those files for 2024.

It may relate to whether you’re on Sonoma or not, and I have no idea why it would fail on Windows.

What fid quoted seems wrong. The normal location on Windows for Enscape is C:\ProgramData\SketchUp\SketchUp 2024\SketchUp\Plugins\

I think the new installer has some bugs and perhaps doesn’t function correctly - you get the option to install for just yourself or the option to install for everyone.

For many users I’ve helped, the first option doesn’t work - in SketchUp or Revit, you need to right click the installer and run as administrator ,which frees up the other option.
The extension will then show correctly in SketchUp and Revit or wherever you are missing it from

“Newest and Best!”

I was being facetious, but it’s beyond annoying to be asked to upgrade to SU2024 and Enscape 4.0, then have them have pretty big bugs in lighting which, in my mind is a pretty major feature.

Yup - exactly the response I got.

LOL - Hey Tim! Didn’t realize it was you :slight_smile:

It does seem that maybe Enscape 4.0 isn’t as 2024 compatible as has been stated :man_facepalming:

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It all feels like there’s a hot potato being thrown back and forth… The problem is that there are customers in the firing line getting spattered…

I have installed enscape into sketchup 2024 successfully.
Step 1: go to control panel and delete old enscape.
Step 2: download the latest Enscape version.
Step 3: right click and select “Run as Administrator” (especially important)
Step 4: After success, the word “Enscape is Ready” will appear.
Step 5: go to sketchup, go to the toolbar, select enscape.