Hello, this is my first time posting so I’m not sure which information I’m supposed to include.
I use SketchUp every day for my landscape design business. I recently purchased a HP Zbook Firefly G10 Mobile Workstation, and downloaded SketchUp 2024 (I used 2023 on my previous laptop).
Since using v2024, SketchUp crashed a lot more often than when I used 2023 on my previous laptop (an Asus ROG Strix). Almost every time that I “repeat” use the offset tool by double-clicking, but right now it crashed just because I tried to open the Sketch Up warehouse.
This is working on a 2D Plan, so not involving super heavy objects.
Why do you think it is doing this and what can I do to make it stop? Should I go back to using SU 2023? Or is the issue from my laptop?
We did update SketchUp on Tuesday. Try a check for update inside SketchUp to see if you have the new version. There were a few crashing issues fixed in the update.
I just did the latest update, restarted my laptop and then did a test by using the offset tool - double click to repeat. After only the second one it crashed. I sent a report - Crash #54773
To answer bmike, I do not use any plugins. I did not try changing back to the old graphics card yet. And yes my graphics driver is up to date, I just found out how to check that! Thanks
Quite the reverse, computers sit in storage before you buy them so they can be months out of date. Generally the first thing you should do with a new PC is update all the drivers.
I’ve just tried the same things after changing back to the old graphics engine, but still it crashes. I didn’t send a report this time but I can re-do it if needed.
New update (24.0553) didn’t change crashing problem for me. The problem just gets worse. Now the file can be opened only from the 3rd, 4th or even 5th attempt. But it works fine after that. It crashes quite rarely.
One thing that’s not been mentioned…
Did you install SketchUp ‘properly’ ?
You can do a ‘Repair’ which will not affect anything, but might fix some file/folder permission issues and other unpredictable weirdness, which can result from an incorrect installation…
Here’s what to do…
Close SketchUp.
Find the latest installer’s exe file - usually in your Downloads folder.
Select its icon and right-click > ‘Run as administrator’…
When prompted choose ‘Repair’.
When it’s finished try running SketchUp again and see if it helped - it’ll certainly do no harm…
Installing an exe file by double-clicking it to ‘Run’ is not the same process, even if your user-account has admin-powers - unpredictable weirdness can ensue later on !
This is particularly noticeable when changes to settings or preferences are not remembered during or across sessions…
Could you make a screen recording of you doing the actions that lead to the crash, and also let me try the model you are using? The crashing isn’t happening for us, but there may be a specific action you are doing, or something about the model that makes it be different to what we’re trying.
When you did the offset in the upper right rectangle it was a different amount. I think that the double click read as a click-move-click, and so created a new offset distance. That then double-clicked ok on the next rectangle, but crashed on the one after that.
Even the first offset seems strange. You had dragged to a particular place, then the offset jumped outwards from where you were at the time.
I still get no crash when trying to copy your steps, in your file. A developer already looked at your earlier bugsplat, I will ask him to look at the new one.
It doesn’t matter how I do the offset, honestly I have done it 100 times now, it keeps happening. That’s I have always done offsets in Sketch Up 2023 and it never crashed.
I edited my answer to say actually I found out how to check and the driver is up to date.