I have installed SketchUp 2024 on my M1 MacBook Pro and whenever I open the software for the first time (even before opening any files), it immediately crashes. It sends a technical report to Apple and then opens Bugsplash which doesn’t recognise any issues.
Does anyone have this same issue and if so, did you find a solution. For context, here are some details:
OS: MacOS 15.3 (Sequoia)
Chip: Apple M1 Pro
Memory: 16GB
I don’t know if it’s related, but when I am working on a file, often the cursor stops snapping to corners and other points and I have to re-boot the software before it starts snapping.
Thank you and if there’s any other info I can provide that could be useful, please do let me know.
Do you send in the BugSplat reports, and if so did you enter your email addy in it or did the browser open and give you a crash number?
Are you on the latest update for Sequoia ?
Do you have any 3rd party extension installed other than the Trimble extensions that come with SketchUp ?
SketchUp 24 should work using the new graphics engine for integrated silicon graphics, but to get work done you can switch over to the classic OpenGL graphics engine via the Preferences > Graphics dialog.
If you cannot get to the dialog because of the crashes, you might try to manually edit the "PrivatePreferences.json" file.
@colin (musing) I wonder if SketchUp has a command line parameter that can set the Preferences "UseNewRenderer"is switch so such crashes can be bypassed ?
SketchUp is supposed to switch you to the old graphics engine if there was a graphics related crash, without you needing to edit the preferences file.
Deepesh has sent in three bugs-last, and they all are crashing during the loading of the welcome screen I think. Not sure what problem is causing that. It’s long before the graphics engine is initialized.
For the losing inferencing, yes, that can lead to a crash. The next update from us has fixes in it to help prevent the problem from occurring. If you notice inferencing has stopped working, you should be able to left-click into another applications, and left-click back into SketchUp, to get inferencing back.
I’ve had this kind of crashing on Win 11. It happens whenever my login expires when my machine is off, and SketchUp wants to display the Sign In dialog at first startup the next day.
The first attempt crashes. The second attempt succeeds and the Sign In dialog is displayed. I sign in and everything is fine until the next time my login expires. This happens on multiple versions (even the latest version) of SketchUp.
I was going to write about this as it happens here too. For me the Sign in dialog, when it opens , goes to the Classic license tab, showing that as Expired.