Sketchup 2023 crashing repeatedly

Hi,
I am desperately trying to get a project done on Sketchup and it is repeatedly crashing. I was wondering if I could please get some help? I am on Mac OS Sonoma 14.1.1. I have uninstalled Sketchup a few XS and tried reinstalling and keeps crashing. :frowning:

There have been a number of reports of this. Your profile says you are using SketchUp 2022. Is that still correct? In any case at this point in time even SketchUp 2023 doesn’t support Sonoma. That doesn’t mean it won’t work but it might not work. I expect it depends on the exact configuration of your computer.

It would probably be best to roll the OS back for the time being.

I have not been on the forum for awhile so my profile must need to be updated. I am on 2023.

Yes. It does need to be updated.

And as I wrote, even 2023 doesn’t support Sonoma, at least yet. Generally it’s not a great idea to update the operating system until the applications you need to run support that OS version.

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you should keep an eye on this thread, it’s about su 22, you’re SU23, but it might be related as you have similar symptoms.

when it crashes, 3 situations :

  • do you get a bugsplat ? if so, do you send it properly ? (so colin can look at it and maybe see the problem)
  • if no bugsplat, do you get an apple crash message ? if so, you might need to copy it in a text document and provide it.
  • nothing ? nothing is not good, it means neither sketchup nor macos see this as a crash.

Hi, I am having the same problem. This was also happening with the 2022 version of sketchup with the previous Mac operating system. It seems to happen mostly when I change textures but can happen randomly too. I am also having trouble saving files and getting a warning to save in the 2020 version or earlier to prevent data loss. Any help to get this fixed ASAP would be appreciated as its preventing me from completing projects. Thank you!

I am having this same issue. It’s maddening. Sketchup crashes about every 5 minutes. Just randomly at all times. It’s unusable. Running SU 2023 23.1.341 on a Mac Pro M1 Max using Sonoma. The program will crash even when I’m not using it. I can have SU open, switch to another program and have it in the background while working on Photoshop, nothing happening and SU will crash. I’m seeing replies on here that SU doesn’t work with Sonoma from back in November, but that is almost 4 months ago. Is that still the case? How can they have not updated by now? Running SU clean with no extensions installed. This has been an ongoing issue a getting worse. Why am I paying for Pro?

edit : oh yeah, didn’t pay attention to the version number, you’re not crashing due to the colour palette. refreshing :slight_smile:

Since you’re new here, feel free to go introduce yourself to the rest of the community in the intro thread. This forum is not only for tech support and bugfixes.

There is a crash that is not related to the Colors palette, but that one only repeatedly happens with SketchUp 2022. The Colors palette crash doesn’t happen with Sonoma 14.2.1. Are you either using 2022 and not 2023, or you are on 14.3?

I’m using 2023 (ver 23.1.341) on Mac OS 14.2.1. With a totally clean install. I have not uploaded any of my extensions yet. (Don’t get me started on how annoying it is that I have to reinstall all my extensions every time I update Sketchup). SU has generated lots of bugs-last over the last 2 days and I’ve sent a report every time, for what ever that is worth.
For the last hour, I have been lucky and not had any crashes.

Thanks. I will. I don’t spend a lot of time on the forums, usually only to try to troubleshoot an issue.

Ok, hopefully you have the other crash, and once that has happened it shouldn’t happen again.

Make sure to stay on 14.2.1 for now.

Hi Colin,

Same as the others here. I sent a bugsplat yesterday after it crashed just opening my file. It’s pretty frustrating. I’m using Version Sketchup Pro 2023 version 23.1.341 on a brand new machine w/ Sonoma OS 14.1. I’m very hesitant to upgrade as to make matters worse.

Is there an update expected soon to accommodate Mac OS Sonoma or a 2024 version coming out soon? That’d be really appreciated if so. Thanks for your efforts.

Bill