SketchUp 2019 - Freezing at Component | Error Video Card | ViVe Conflicts

Sketchup. Please look into Vive conflicts with Sketch-Up and advise.

Conclusion
Disconnected ViVe - freezing in SketchUp resolved

Background
Program freezing (both 2019 and 2018 pro) while generating components, otherwise no other program conflicts. My process below… shows what I went through while testing errors. I did not disconnect my Vive. During service call… we took the monitors down to one and all SketchUp conflicts resolved.

computer build
Nvidia: RTX 2080 (driver version 436.15)
Motherboard: Asus ROG Maximus X Hero
Installed RAM: 16 GB DDR6
Processor: Intel i& -8700 CPU @3.20
Two Minotors connected
Vive Connected

----- long version of testing workflow-------------

  1. Re-installed Sketchup (as Administrator)

> using the Help tab in Sketch-Up… I installed and ran the “SketchUp Checkup” resource. See error window below.

image

  1. At first, I thought the problem might be caused by a new driver, so I rolled back to a much older driver, and this did not fix the problem.

So now I think that there must be some setting Sketch-Up needs to access the graphics card that has somehow been turned off.

  1. 3D settings
    In the Nvidia control panel, under 3D Settings, Manage 3D settings, Program Settings (tab), Select a program to customize, I have the Trimble Sketchup added.

> But I am unsure if any settings in here could be causing the disconnect with the graphics card.

Graphics Settings, in the windows control panel, I have added Sketch-Up, and set its preference to the Classic App.

> In the options, I tried Power Saving as well as High Performance, and neither of these solved the problem.

1 Like

You can check if SketchUp uses the dedicated card in [menu]Window->Preferences->OpenGL->Graphic Card Details

Do you use an extension for the Vive?
Which one? Which Vive?

[quote=“MikeWayzovski, post:2, topic:102545, full:true”]
You can check if SketchUp uses the dedicated card in [menu]Window->Preferences->OpenGL->Graphic Card Details

Confirmed, yes, I checked that my graphics card is listed under preferences.

Do you use an extension for the Vive?

No, I don’t use an extension in Sketchup other than the SketchUp Viewer. I don’t typically use the VR viewer from Sketchup. I am using the ViVe for work in i am developing in UnReal.

Which one?
Which Vive?

VIVE VR SYSTEM

1 Like