SketchUp 2017 on WIN 7 Pro Not Responding

advice

#1

A weird problem has cropped up and I cannot get SketchUp to respond after it partially opens.
I’ve both “Repaired” and Re-Installed and it didn’t work, then I downloaded a new copy, killed the old one then installed the fresh copy and it still responds in the same way.

I open the App, whether double-clicking on the “Make” Icon or on my build FILE Icon and the App responds up to a point. I get the Menu bar at the top and a BLANK white screen. Everything looks just fine, but, ANYTHING that I click on from that point gives me the error message in the Title bar - SketchUp not responding.

Does anyone have knowledge about this problem and how to get rid of it?


#2

What graphics and driver version ? (Your profile is for a Mac machine.)


#3

Do you get any toolbars ?

If not, I’d suggest uninstalling any recently installed plugins. (Or rename the “Plugins” folder in the user %AppData% path.)


#4

DanRathbun:

I just recently got my WIN 7 system back from repairs and upgrades and
downloaded
the SketchUp 2017 MAKE for that. Whatever the SketchUp download
system asked
for information I entered all of the information for that.

JESSE


#5

DanRathbun:

MS WIN 7 Pro, Ver. 6.1, Svc. Pk.1 Build 7601 - ACPIx64-based PC
Display Adapters - AMD 760G

I assumed that the above is what you were asking about.
Oh, and I forgot to tell you that NO, I do not get the tools on the
side, just those listed in the Main Menu area.

Thanks!

JESSE


#6

I’m speaking of your forum profile IT questions which can be edited via the avatar menu (icon at top right) and the little gear icon:

I created a little wiki to help people find info for their forum profile:


Almost but I asked what driver version also. But I did some searching and find that 760G is the AMD chipset on your motherboard which has an integrated AMD HD 3450 GPU.

This is the last driver I find available which is dated 2013:
http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows+7+-+64
This page basically says it all:

After five years of active service, the ATI Radeon™ HD 4000, ATI Radeon™ HD 3000, and ATI Radeon™ HD 2000 Series products reached peak performance optimization on October 15, 2013, and were transitioned to a legacy support lifecycle. No additional driver releases are planned for these products. It is important that PC gamers migrate to a modern AMD Radeon™ graphics card.

If you run Checkup for SketchUp 2017, it will create a “sulog” file on the Desktop with information that can determine if your card will support SU2017. (I suspect not.)
http://help.sketchup.com/en/article/3000318


#7

[quote=“JayGee, post:12, topic:22690”]
YEP, it probably is my graphics card, although, I was working right along on my WIN 7 system for a few days with no real problems. Oh, I did download the SketchUp CheckUp utility and got much the same results as with @sketch3d_de’s batch file.[/quote]

Your graphics driver version shows as: 8.710.0.0

The link I gave above for the last version released in 2013 by AMD is: 8.97.100.11.

I think yours is older as it’s driver date is 2010.

Most experienced SketchUp users recommend a Nvidia GTX 900 or 1000 series. The higher the model number the better. The more the GRAM the better.


#9

HEY: Got my new graphics card installed finally. I had a good laugh when I first opened Sketch Up again as the “Woman” morphed into a “Man” and just wondered how this happened electronically? :slight_smile:

Any way, guys I really appreciate all help you’ve given to me on the problem of accessing SketchUp again. My system is just zinging along now with new M/B, HD, Graphics Card, Keyboard, and Mouse. I guess it was time for all of that!

So, where can I post to see what kind of feedback I can get for my first project not that I can see it again?


#10

There is a gallery category to show off your stuff. Otherwise for specific modeling questions just post in the main SketchUp category. (An admin or Sage can move it easily to a better category if need be.)