Sketchup 2015 not responding


#1

Hi Can anyone help with this problem please - I started to work in sketchup this morning and noticed it the scenes had gone, then sketchup just froze. since then i have uninstalled and re-installed but it opens with just a frozen screen and i cant click on anything. once i got it to work by opening in administrator then crossing out of instructor and it seemed to work. but when i opened again after checking the do not show on start up check box everything is frozen again??


#2

which platform resp. operating system?

if you can get SU to run disable “Window > Preferences > OpenGL > Use Hardware Acceleration” first.

be aware, that parts of the SU dialogs as e.g. the Mentor do rely on the browser of the operating system (Win: MS IE / OSX: Safari), therefore ensure to use the most recent version and do empty the cache as well as cookies.


#3

Thanks, I found the roaming folder had been corrupted for some reason, renamed it old_Roaming and restarted Sketchup which forced it to make a new roaming folder and all is working fine. Just had to reload all my plugins. Thanks for your responce.