Sketchup 2015 Crash Report from OS X Mavericks


#1

Warning: THIS IS BIG OLE POST.

Summary Sketchup 2015 Pro is quite the bugster I must say.

Lots of “swirling pizza” time. Takes 3-5 minutes to save a file, for example.

It’s also completely locked up on several occasions. The last one (crash report posted below) happened while attempting to insert text on an object. Had to force quit to unlock the system. Changing the font style and size are particularly bug ridden, greyed out options that only become available with the right combination of clicks. Prior to the lock-up, the CPU spiked well over 95% while in the text dialog.

Other than truncating the last 90% to fit within the allowed # of characters posting guidelines, this crash report is the same that’s sent to Apple. Since you never really know if these actually get to the developer, I’ve posted it here.

============
Crash Report:
============

Date/Time: 2014-12-08 21:46:14 -0600
OS Version: 10.9.5 (Build 13F34)
Architecture: x86_64
Report Version: 18

Command: SketchUp
Path: /Applications/SketchUp 2015/SketchUp.app/Contents/MacOS/SketchUp
Version: 15.0 (15.0.9349)
Parent: launchd [162]

PID: 938
Event: hang
Duration: 4.26s
Steps: 43 (100ms sampling interval)

Hardware model: MacBookPro11,1
Active cpus: 4
Fan speed: 1289 rpm

Free pages: 110339 pages (-3189)
Pageins: 12 pages
Pageouts: 0 pages
Swapins: 0 pages
Swapouts: 0 pages

Process: SketchUp [938]
Path: /Applications/SketchUp 2015/SketchUp.app/Contents/MacOS/SketchUp
Architecture: x86_64
Parent: launchd [162]
UID: 501
Task size: 162374 pages (+3)
Pageins: 1 pages
CPU Time: 0.242s

Thread 0xc4f4 DispatchQueue 1 priority 46 cpu time 0.120s
43 start + 52 (SketchUp) [0x1001477b4]
43 NSApplicationMain + 940 (AppKit) [0x7fff8a515783]
43 -[NSApplication run] + 889 (AppKit) [0x7fff8a52aaec]
43 -[NSAutoreleasePool drain] + 147 (Foundation) [0x7fff8e7324a7]
43 _CFAutoreleasePoolPop + 50 (CoreFoundation) [0x7fff82c2f932]
43 (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 502 (libobjc.A.dylib) [0x7fff8f13a65a]
43 -[NSConcreteMutableAttributedString dealloc] + 61 (Foundation) [0x7fff8e770b45]
43 -[NSRLEArray dealloc] + 202 (Foundation) [0x7fff8e756178]
43 -[NSAttributeDictionary release] + 145 (AppKit) [0x7fff8a57634f]
43 syscall_thread_switch + 10 (libsystem_kernel.dylib) [0x7fff81ca4b16]
*43 ??? (mach_kernel + 247056) [0xffffff800023c510]

Thread 0xc507 DispatchQueue 2 priority 48
43 _dispatch_mgr_thread + 52 (libdispatch.dylib) [0x7fff84243136]
43 kevent64 + 10 (libsystem_kernel.dylib) [0x7fff81ca9662]
*43 ??? (mach_kernel + 3960080) [0xffffff80005c6d10]

Thread 0xc525 priority 46
30 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8928dfc9]
30 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8928972a]
30 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff89289899]
30 poll + 10 (libsystem_kernel.dylib) [0x7fff81ca994a]
*30 hndl_unix_scall64 + 22 (mach_kernel) [0xffffff80002f4176]
*30 unix_syscall64 + 499 (mach_kernel) [0xffffff8000640c63]
*30 poll_nocancel + 802 (mach_kernel) [0xffffff80005f4332]
*30 kqueue_scan + 367 (mach_kernel) [0xffffff80005c665f]
*30 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d5c]
*30 ??? (mach_kernel + 223579) [0xffffff800023695b]
*30 machine_switch_context + 354 (mach_kernel) [0xffffff80002d8452]
13 poll + 10 (libsystem_kernel.dylib) [0x7fff81ca994a]
*13 hndl_unix_scall64 + 22 (mach_kernel) [0xffffff80002f4176]
*13 unix_syscall64 + 499 (mach_kernel) [0xffffff8000640c63]
*13 poll_nocancel + 802 (mach_kernel) [0xffffff80005f4332]
*13 kqueue_scan + 367 (mach_kernel) [0xffffff80005c665f]
*13 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d5c]
*13 ??? (mach_kernel + 223579) [0xffffff800023695b]
*13 machine_switch_context + 354 (mach_kernel) [0xffffff80002d8452]

Thread 0xc52b priority 46
43 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8928dfc9]
43 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8928972a]
43 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff89289899]
43 ??? (SketchUp + 1218428) [0x10026e77c]
43 sleep + 42 (libsystem_c.dylib) [0x7fff83202c1f]
43 __semwait_signal + 10 (libsystem_kernel.dylib) [0x7fff81ca8a3a]
*43 semaphore_wait_continue + 0 (mach_kernel) [0xffffff800023b570]

Thread 0xc52d priority 46
43 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8928dfc9]
43 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8928972a]
43 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff89289899]
43 _NSEventThread + 144 (AppKit) [0x7fff8a6d705e]
43 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff82c66e75]
42 __CFRunLoopRun + 1161 (CoreFoundation) [0x7fff82c67539]
42 __CFRunLoopServiceMachPort + 181 (CoreFoundation) [0x7fff82c67f15]
42 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff81ca4a1a]
42 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff80002167d0]
1 __CFRunLoopRun + 1830 (CoreFoundation) [0x7fff82c677d6]
1 __CFRunLoopDoSource1 + 478 (CoreFoundation) [0x7fff82c7679e]
1 CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION + 41 (CoreFoundation) [0x7fff82c76829]
1 __CFMachPortPerform + 388 (CoreFoundation) [0x7fff82c769c4]
1 MessageHandler(__CFMachPort
, void*, long, void*) + 51 (HIToolbox) [0x7fff858b26c6]
1 PullEventsFromWindowServerOnConnection(unsigned int, unsigned char, __CFMachPortBoost*) + 85 (HIToolbox) [0x7fff858b274d]
1 CGEventCreateNextEvent + 33 (CoreGraphics) [0x7fff8cb53cea]
1 CGSGetNextEventRecordInternal + 78 (CoreGraphics) [0x7fff8cb53d7e]
1 CGSSnarfAndDispatchDatagrams + 162 (CoreGraphics) [0x7fff8cb53f18]
1 _CGSGetPortStreamInline + 119 (CoreGraphics) [0x7fff8cb54103]
1 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff81ca4a1a]
*1 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff80002167d0]

Thread 0xc52e priority 62
43 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8928dfc9]
43 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8928972a]
43 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff89289899]
43 NSThread__main + 1318 (Foundation) [0x7fff8e77ddfb]
43 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348 (Foundation) [0x7fff8e77dff7]
43 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff82c66e75]
43 __CFRunLoopRun + 1161 (CoreFoundation) [0x7fff82c67539]
43 __CFRunLoopServiceMachPort + 181 (CoreFoundation) [0x7fff82c67f15]
43 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff81ca4a1a]
*43 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff80002167d0]

Thread 0xc52f priority 46
43 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8928dfc9]
43 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8928972a]
43 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff89289899]
43 __select + 10 (libsystem_kernel.dylib) [0x7fff81ca89aa]
*43 ??? (mach_kernel + 4080224) [0xffffff80005e4260]

Thread 0xc530 priority 46
43 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8928dfc9]
43 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8928972a]
43 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff89289899]
43 WTF::wtfThreadEntryPoint(void*) + 15 (JavaScriptCore) [0x7fff8d479f4f]
43 JSC::BlockAllocator::blockFreeingThreadMain() + 261 (JavaScriptCore) [0x7fff8d484cb5]
43 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff81ca8716]
*43 psynch_cvcontinue + 0 (pthread) [0xffffff7f80c41940]

Thread 0xc531 priority 46
43 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8928dfc9]
43 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8928972a]
43 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff89289899]
43 WTF::wtfThreadEntryPoint(void*) + 15 (JavaScriptCore) [0x7fff8d479f4f]
43 JSC::GCThread::gcThreadMain() + 88 (JavaScriptCore) [0x7fff8d4855b8]
43 JSC::GCThread::waitForNextPhase() + 119 (JavaScriptCore) [0x7fff8d485727]
43 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff81ca8716]
*43 psynch_cvcontinue + 0 (pthread) [0xffffff7f80c41940]

Thread 0xc532 priority 46
43 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8928dfc9]
43 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8928972a]
43 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff89289899]
43 WTF::wtfThreadEntryPoint(void*) + 15 (JavaScriptCore) [0x7fff8d479f4f]
43 JSC::GCThread::gcThreadMain() + 88 (JavaScriptCore) [0x7fff8d4855b8]
43 JSC::GCThread::waitForNextPhase() + 119 (JavaScriptCore) [0x7fff8d485727]
43 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff81ca8716]
*43 psynch_cvcontinue + 0 (pthread) [0xffffff7f80c41940]

Thread 0xc533 priority 46
43 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8928dfc9]
43 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8928972a]
43 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff89289899]
43 WTF::wtfThreadEntryPoint(void*) + 15 (JavaScriptCore) [0x7fff8d479f4f]
43 JSC::GCThread::gcThreadMain() + 88 (JavaScriptCore) [0x7fff8d4855b8]
43 JSC::GCThread::waitForNextPhase() + 119 (JavaScriptCore) [0x7fff8d485727]
43 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff81ca8716]
*43 psynch_cvcontinue + 0 (pthread) [0xffffff7f80c41940]

Thread 0x12176 priority 46
43 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff81ca8716]
*43 psynch_cvcontinue + 0 (pthread) [0xffffff7f80c41940]

Thread 0x12982 priority 53
43 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8928dfc9]
43 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8928972a]
43 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff89289899]
43 startIOThread(void*) + 147 (CoreVideo) [0x7fff8ea8578f]
43 CVDisplayLink::runIOThread() + 656 (CoreVideo) [0x7fff8ea85a38]
43 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff81ca8716]
*43 psynch_cvcontinue + 0 (pthread) [0xffffff7f80c41940]

Thread 0x1e2e6 priority 46 cpu time 0.121s
43 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8928dfc9]
43 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8928972a]
43 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff89289899]
43 NSThread__main + 1318 (Foundation) [0x7fff8e77ddfb]
43 -[NSUIHeartBeat _heartBeatThread:] + 868 (AppKit) [0x7fff8a79ac8d]
43 -[NSWindow(NSWindow_Theme) heartBeat:] + 300 (AppKit) [0x7fff8a88f545]
43 -[NSMatrix heartBeat:] + 165 (AppKit) [0x7fff8aab1973]
43 -[NSButtonCell(NSDefaultButtonIndicatorPrivate) heartBeat:] + 2929 (AppKit) [0x7fff8a890157]
43 -[NSView _lightWeightRecursiveDisplayInRect:] + 1241 (AppKit) [0x7fff8a895a2f]
43 -[NSView _lightWeightRecursiveDisplayInRect:] + 1241 (AppKit) [0x7fff8a895a2f]
43 -[NSView _lightWeightRecursiveDisplayInRect:] + 725 (AppKit) [0x7fff8a89582b]
43 -[NSView _drawRect:clip:] + 3748 (AppKit) [0x7fff8a69604f]
43 -[NSMatrix drawRect:] + 1213 (AppKit) [0x7fff8aaa7a7d]
43 -[NSMatrix _drawCellAtRow:column:inFrame:] + 840 (AppKit) [0x7fff8aaa74fa]
43 -[NSButtonCell drawWithFrame:inView:] + 428 (AppKit) [0x7fff8a6a47c2]
43 -[NSButtonCell drawInteriorWithFrame:inView:] + 1965 (AppKit) [0x7fff8a6a500f]
43 -[NSButtonCell _configureAndDrawTitleWithRect:cellFrame:controlView:] + 148 (AppKit) [0x7fff8a6b921b]
43 -[NSButtonCell _currentTitle] + 122 (AppKit) [0x7fff8a6b9b77]
43 -[NSCell _unformattedAttributedStringValue:] + 320 (AppKit) [0x7fff8a57f095]
43 -[NSConcreteAttributedString initWithString:attributes:] + 134 (Foundation) [0x7fff8e753c6d]
43 +[NSAttributeDictionary newWithDictionary:] + 174 (AppKit) [0x7fff8a5759e4]
43 syscall_thread_switch + 10 (libsystem_kernel.dylib) [0x7fff81ca4b16]
*43 ??? (mach_kernel + 247056) [0xffffff800023c510]

Thread 0x1fa5d priority 0
43 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff8928dfb9]
43 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff81ca8e6a]
*43 wq_unpark_continue + 0 (pthread) [0xffffff7f80c3f6ae]

Binary Images:
0x100145000 - 0x1009edfef com.sketchup.SketchUp.2015 15.0 (15.0.9349) <13C86C25-2AD2-336F-BC09-C613A88CDEB3> /Applications/SketchUp 2015/SketchUp.app/Contents/MacOS/SketchUp
0x7fff81c93000 - 0x7fff81cafff7 libsystem_kernel.dylib (2422.115.4) <9EDE872E-2A9E-3A78-8E1D-AB790794A098> /usr/lib/system/libsystem_kernel.dylib
0x7fff82bf7000 - 0x7fff82ddcfff com.apple.CoreFoundation 6.9 (855.17) <729BD6DA-1F63-3E72-A148-26F21EBF52BB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff83187000 - 0x7fff83210ff7 libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
0x7fff84240000 - 0x7fff8425afff libdispatch.dylib (339.92.1) /usr/lib/system/libdispatch.dylib
0x7fff8587c000 - 0x7fff85b26ff5 com.apple.HIToolbox 2.1.1 <26FF0E2C-1CD7-311F-ACF0-84F3D5273AD6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7fff89288000 - 0x7fff8928fff7 libsystem_pthread.dylib (53.1.4) /usr/lib/system/libsystem_pthread.dylib
0x7fff8a513000 - 0x7fff8b089ff7 com.apple.AppKit 6.9 (1265.21) <9DC13B27-841D-3839-93B2-3EDE66157BDE> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8cb1d000 - 0x7fff8d43c797 com.apple.CoreGraphics 1.600.0 /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8d471000 - 0x7fff8d7e8ff6 com.apple.JavaScriptCore 9537 (9537.78.1) <8623A109-9E9D-3E3B-A8E1-6EE447C0110C> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff8e717000 - 0x7fff8ea17ff7 com.apple.Foundation 6.9 (1056.16) <24349208-3603-3F5D-95CC-B379616FBEF8> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8ea84000 - 0x7fff8eaa9ff7 com.apple.CoreVideo 1.8 (117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8f133000 - 0x7fff8f2e0f27 libobjc.A.dylib (551.1) /usr/lib/libobjc.A.dylib
*0xffffff7f80c3c000 - 0xffffff7f80c43fff com.apple.kec.pthread 1.0 (1) <882075E6-12C4-3225-8750-928715183739> /System/Library/Extensions/pthread.kext/Contents/MacOS/pthread
*0xffffff8000200000 - 0xffffff80007a823a mach_kernel (2422.115.4) <9477416E-7BCA-3679-AF97-E1EAAD3DD5A0> /mach_kernel

Process: 2BUA8C4S2C.com.agilebits.onepassword4-helper [235]
Path: /Applications/1Password 4.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app/Contents/MacOS/2BUA8C4S2C.com.agilebits.onepassword4-helper
Architecture: x86_64
Parent: launchd [162]
UID: 501
Sudden Term: Clean
Task size: 3670 pages
Importance: Donating
IO Policy: Standard

Process: accountsd [186]
Path: /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd
Architecture: x86_64
Parent: launchd [162]
UID: 501
Sudden Term: Clean (allows idle exit)
Task size: 1030 pages
Importance: Adaptive, Background Priority
IO Policy: Utility
Timers: Coalesced

Thread 0x5fd DispatchQueue 1 priority 4
43 start + 1 (libdyld.dylib) [0x7fff8eaf75fd]
43 ??? (accountsd + 6850) [0x103e03ac2]
43 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff82c66e75]
43 __CFRunLoopRun + 1161 (CoreFoundation) [0x7fff82c67539]
43 __CFRunLoopServiceMachPort + 181 (CoreFoundation) [0x7fff82c67f15]
43 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff81ca4a1a]
*43 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff80002167d0]

Thread 0x605 DispatchQueue 2 priority 4
43 _dispatch_mgr_thread + 52 (libdispatch.dylib) [0x7fff84243136]
43 kevent64 + 10 (libsystem_kernel.dylib) [0x7fff81ca9662]
*43 ??? (mach_kernel + 3960080) [0xffffff80005c6d10]

Binary Images:
0x103e02000 - 0x103e03fff accountsd (336.9) <806AD9DD-23C7-3DB5-BE2F-C3E4D3E27EA9> /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd
0x7fff81c93000 - 0x7fff81cafff7 libsystem_kernel.dylib (2422.115.4) <9EDE872E-2A9E-3A78-8E1D-AB790794A098> /usr/lib/system/libsystem_kernel.dylib
0x7fff82bf7000 - 0x7fff82ddcfff com.apple.CoreFoundation 6.9 (855.17) <729BD6DA-1F63-3E72-A148-26F21EBF52BB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff84240000 - 0x7fff8425afff libdispatch.dylib (339.92.1) /usr/lib/system/libdispatch.dylib
0x7fff8eaf4000 - 0x7fff8eaf7ff7 libdyld.dylib (239.4) /usr/lib/system/libdyld.dylib
*0xffffff8000200000 - 0xffffff80007a823a mach_kernel (2422.115.4) <9477416E-7BCA-3679-AF97-E1EAAD3DD5A0> /mach_kernel

Process: Activity Monitor [1533]
Path: /Applications/Utilities/Activity Monitor.app/Contents/MacOS/Activity Monitor
Architecture: x86_64
Parent: launchd [162]
UID: 501
Sudden Term: Clean
Task size: 13589 pages (+4)
CPU Time: 0.010s

Thread 0x1d431 DispatchQueue 1 priority 4-46 cpu time 0.003s
43 start + 1 (libdyld.dylib) [0x7fff8eaf75fd]
43 NSApplicationMain + 940 (AppKit) [0x7fff8a515783]
43 -[NSApplication run] + 553 (AppKit) [0x7fff8a52a99c]
43 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122 (AppKit) [0x7fff8a53689b]
43 _DPSNextEvent + 1434 (AppKit) [0x7fff8a53724e]
43 _BlockUntilNextEventMatchingListInModeWithFilter + 65 (HIToolbox) [0x7fff858aa5bc]
43 ReceiveNextEventCommon + 479 (HIToolbox) [0x7fff858aa7b7]
43 RunCurrentEventLoopInMode + 226 (HIToolbox) [0x7fff858aaa0d]
43 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff82c66e75]
43 __CFRunLoopRun + 1161 (CoreFoundation) [0x7fff82c67539]
43 __CFRunLoopServiceMachPort + 181 (CoreFoundation) [0x7fff82c67f15]
43 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff81ca4a1a]
*43 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff80002167d0]

Thread 0x1d447 DispatchQueue 2 priority 4-48
43 _dispatch_mgr_thread + 52 (libdispatch.dylib) [0x7fff84243136]
43 kevent64 + 10 (libsystem_kernel.dylib) [0x7fff81ca9662]
*43 ??? (mach_kernel + 3960080) [0xffffff80005c6d10]

Thread 0x1d467 priority 4-46
43 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8928dfc9]
43 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8928972a]
43 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff89289899]
43 _NSEventThread + 144 (AppKit) [0x7fff8a6d705e]
43 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff82c66e75]
42 __CFRunLoopRun + 1161 (CoreFoundation) [0x7fff82c67539]
42 __CFRunLoopServiceMachPort + 181 (CoreFoundation) [0x7fff82c67f15]
42 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff81ca4a1a]
42 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff80002167d0]
1 __CFRunLoopRun + 1830 (CoreFoundation) [0x7fff82c677d6]
1 __CFRunLoopDoSource1 + 478 (CoreFoundation) [0x7fff82c7679e]
1 CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION + 41 (CoreFoundation) [0x7fff82c76829]
1 __CFMachPortPerform + 388 (CoreFoundation) [0x7fff82c769c4]
1 MessageHandler(__CFMachPort
, void*, long, void*) + 51 (HIToolbox) [0x7fff858b26c6]
1 PullEventsFromWindowServerOnConnection(unsigned int, unsigned char, __CFMachPortBoost*) + 85 (HIToolbox) [0x7fff858b274d]
1 CGEventCreateNextEvent + 33 (CoreGraphics) [0x7fff8cb53cea]
1 CGSGetNextEventRecordInternal + 78 (CoreGraphics) [0x7fff8cb53d7e]
1 CGSSnarfAndDispatchDatagrams + 162 (CoreGraphics) [0x7fff8cb53f18]
1 _CGSGetPortStreamInline + 119 (CoreGraphics) [0x7fff8cb54103]
1 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff81ca4a1a]
*1 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff80002167d0]

Thread 0x1e819 priority 0-46 cpu time 0.006s
43 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff8928dfb9]
43 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff81ca8e6a]
*43 wq_unpark_continue + 0 (pthread) [0xffffff7f80c3f6ae]

Thread 0x1fc59 priority 4-46
42 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff8928dfb9]
42 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff81ca8e6a]
*42 wq_unpark_continue + 0 (pthread) [0xffffff7f80c3f6ae]

Thread 0x1fc5a priority 4-46
42 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff8928dfb9]
42 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff81ca8e6a]
*42 wq_unpark_continue + 0 (pthread) [0xffffff7f80c3f6ae]

Binary Images:
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0x7fff82bf7000 - 0x7fff82ddcfff com.apple.CoreFoundation 6.9 (855.17) <729BD6DA-1F63-3E72-A148-26F21EBF52BB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff84240000 - 0x7fff8425afff libdispatch.dylib (339.92.1) /usr/lib/system/libdispatch.dylib
0x7fff8587c000 - 0x7fff85b26ff5 com.apple.HIToolbox 2.1.1 <26FF0E2C-1CD7-311F-ACF0-84F3D5273AD6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7fff89288000 - 0x7fff8928fff7 libsystem_pthread.dylib (53.1.4) /usr/lib/system/libsystem_pthread.dylib
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0x7fff8cb1d000 - 0x7fff8d43c797 com.apple.CoreGraphics 1.600.0 /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8eaf4000 - 0x7fff8eaf7ff7 libdyld.dylib (239.4) /usr/lib/system/libdyld.dylib
*0xffffff7f80c3c000 - 0xffffff7f80c43fff com.apple.kec.pthread 1.0 (1) <882075E6-12C4-3225-8750-928715183739> /System/Library/Extensions/pthread.kext/Contents/MacOS/pthread
*0xffffff8000200000 - 0xffffff80007a823a mach_kernel (2422.115.4) <9477416E-7BCA-3679-AF97-E1EAAD3DD5A0> /mach_kernel

Process: AirPlayUIAgent [209]
Path: /System/Library/CoreServices/AirPlayUIAgent.app/Contents/MacOS/AirPlayUIAgent
Architecture: x86_64
Parent: launchd [162]
UID: 501
Sudden Term: Clean (allows idle exit)
Task size: 788 pages
Importance: Adaptive, Boosted, Donating

Thread 0x700 DispatchQueue 1 priority 46
43 start + 1 (libdyld.dylib) [0x7fff8eaf75fd]
43 NSApplicationMain + 940 (AppKit) [0x7fff8a515783]
43 -[NSApplication run] + 553 (AppKit) [0x7fff8a52a99c]
43 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122 (AppKit) [0x7fff8a53689b]
43 _DPSNextEvent + 1434 (AppKit) [0x7fff8a53724e]
43 _BlockUntilNextEventMatchingListInModeWithFilter + 65 (HIToolbox) [0x7fff858aa5bc]
43 ReceiveNextEventCommon + 479 (HIToolbox) [0x7fff858aa7b7]
43 RunCurrentEventLoopInMode + 226 (HIToolbox) [0x7fff858aaa0d]
43 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff82c66e75]
43 __CFRunLoopRun + 1161 (CoreFoundation) [0x7fff82c67539]
43 __CFRunLoopServiceMachPort + 181 (CoreFoundation) [0x7fff82c67f15]
43 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff81ca4a1a]
*43 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff80002167d0]

Thread 0x704 DispatchQueue 2 priority 48
43 _dispatch_mgr_thread + 52 (libdispatch.dylib) [0x7fff84243136]
43 kevent64 + 10 (libsystem_kernel.dylib) [0x7fff81ca9662]
*43 ??? (mach_kernel + 3960080) [0xffffff80005c6d10]

Thread 0x730 priority 46
43 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8928dfc9]
43 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8928972a]
43 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff89289899]
43 _NSEventThread + 144 (AppKit) [0x7fff8a6d705e]
43 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff82c66e75]
42 __CFRunLoopRun + 1161 (CoreFoundation) [0x7fff82c67539]
42 __CFRunLoopServiceMachPort + 181 (CoreFoundation) [0x7fff82c67f15]
42 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff81ca4a1a]
42 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff80002167d0]
1 __CFRunLoopRun + 1830 (CoreFoundation) [0x7fff82c677d6]
1 __CFRunLoopDoSource1 + 478 (CoreFoundation) [0x7fff82c7679e]
1 CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION + 41 (CoreFoundation) [0x7fff82c76829]
1 __CFMachPortPerform + 388 (CoreFoundation) [0x7fff82c769c4]
1 MessageHandler(__CFMachPort
, void*, long, void*) + 51 (HIToolbox) [0x7fff858b26c6]
1 PullEventsFromWindowServerOnConnection(unsigned int, unsigned char, __CFMachPortBoost*) + 85 (HIToolbox) [0x7fff858b274d]
1 CGEventCreateNextEvent + 33 (CoreGraphics) [0x7fff8cb53cea]
1 CGSGetNextEventRecordInternal + 78 (CoreGraphics) [0x7fff8cb53d7e]
1 CGSSnarfAndDispatchDatagrams + 162 (CoreGraphics) [0x7fff8cb53f18]
1 _CGSGetPortStreamInline + 119 (CoreGraphics) [0x7fff8cb54103]
1 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff81ca4a1a]
*1 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff80002167d0]

Thread 0x1fa6c priority 0
43 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff8928dfb9]
43 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff81ca8e6a]
*43 wq_unpark_continue + 0 (pthread) [0xffffff7f80c3f6ae]

Binary Images:
0x102961000 - 0x102966ff3 com.apple.AirPlayUIAgent 2.0 (200.34.4) <0E216F6D-BD52-38DA-BED6-DDF3BA3B34D2> /System/Library/CoreServices/AirPlayUIAgent.app/Contents/MacOS/AirPlayUIAgent
0x7fff81c93000 - 0x7fff81cafff7 libsystem_kernel.dylib (2422.115.4) <9EDE872E-2A9E-3A78-8E1D-AB790794A098> /usr/lib/system/libsystem_kernel.dylib
0x7fff82bf7000 - 0x7fff82ddcfff com.apple.CoreFoundation 6.9 (855.17) <729BD6DA-1F63-3E72-A148-26F21EBF52BB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff84240000 - 0x7fff8425afff libdispatch.dylib (339.92.1) /usr/lib/system/libdispatch.dylib
0x7fff8587c000 - 0x7fff85b26ff5 com.apple.HIToolbox 2.1.1 <26FF0E2C-1CD7-311F-ACF0-84F3D5273AD6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7fff89288000 - 0x7fff8928fff7 libsystem_pthread.dylib (53.1.4) /usr/lib/system/libsystem_pthread.dylib
0x7fff8a513000 - 0x7fff8b089ff7 com.apple.AppKit 6.9 (1265.21) <9DC13B27-841D-3839-93B2-3EDE66157BDE> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8cb1d000 - 0x7fff8d43c797 com.apple.CoreGraphics 1.600.0 /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8eaf4000 - 0x7fff8eaf7ff7 libdyld.dylib (239.4) /usr/lib/system/libdyld.dylib
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*0xffffff8000200000 - 0xffffff80007a823a mach_kernel (2422.115.4) <9477416E-7BCA-3679-AF97-E1EAAD3DD5A0> /mach_kernel


#2

When it crashed, did you get a BugSplat dialog or the default Apple crash report dialog? The BugSplat reports come directly to us and are monitored heavily, but Apple doesn’t ever forward crash reports to developers.

What you’re seeing isn’t normal behavior - unfortunately the stack trace you’ve sent doesn’t have any SketchUp-specific frames in it, so I can’t connect the crash to any specific part of SketchUp. Are you having trouble with a specific file? Do you have any unusual ruby extensions running?

-Marc


#3

Likely better to attach the full crash report to the post, rather than trying to paste it all in. (Use the “Upload” [7th] button, [the one with the up arrow above the harddrive icon,] on the edit post toolbar.)

If more than one file, zip them into an archive file, then upload.


#4

Hello Marc:

Thanks for getting back to me.

I’ve attached full copies of two crash reports. There have been others,
but these are the two I managed to save.

You are correct that there could be some Ruby competition going on. I have
a development environment on this machine. Perhaps some of the Ruby gems
there are causing an issue. Seems doubtful, but I suppose it’s possible.

Let me know if these reports provide any clues.

Regards,

Steve Roche


#5

I’d start with disabling Ruby stuff in SketchUp and test to see if you can reproduce the crash. The steps to disable Ruby are in the Knowledge Center here: http://help.sketchup.com/en/article/1700320

Be sure to re-enable them when you’re done testing.

Also if you do get a BugSplat, be sure to submit that so that we can look at the specific SketchUp bits that are happening prior to the crash.

Finally, if you have some specific steps which consistently reproduce the issue let us know so we can try to break our own copies as well.


#6

Just to be clear: this is not a crash report, it’s a spin dump - you killed the program when it hung, right?

PID: 938
Event: hang
Duration: 4.26s
Steps: 43 (100ms sampling interval)

If you did get crashes on other attempts, did you get a bugsplat window and submit them? If so, what user name should we search for? If you didn’t get a bugsplat window and only the Apple window on a crash, could you copy / paste and submit to our support group? They’ll fwd it to us (just put in the email to contact Marc or Barry). Thanks. We’ll take a look.

-b


#7

Yeah, had to. Waited about 15 minutes for it to release.

Resorted to Force Quit.


#8

I am having the same problem with Sketchup Make locking up on quitting the application. Just since updating to version 15.3.329, never had any issues in previous versions. This is on an iMac early 2009.

Must Force Quit to exit program. Also on Mavericks.

I saved the crash report if you let me know where to send it.

Thanks,


#9

Hi-

I’d recommend starting a new thread since you may be having a different issue, rather than posting on this thread from last year. When you post, you can upload your crash report as Dan Rathbun recommends - as a text file attachment rather than a copy/paste.

Looking forward to fixing your issue.

Thanks,
Marc