This issue started as soon as I “upgraded” from 2016 to 2017 versions of SketchUp. I had opened SketchUp Make 2016, received a popup that a new version was available. I clicked the button to get the new version on the popup and the install seemed to go fine. As soon as I opened the new version (having already deleted the old version, my mistake) Bugsplat fired up immediately, though there was no window, just the icon in the Dock. I figured I’d see a window with a stack dump of some kind.
Background
I had originally downloaded and installed SetUp Pro 2016 and the 30-day trial had expired, where I was just using SketchUp Make.
Other Attempts
I tried uninstalling SketchUp Make 2017 and trying again, with the same kind of failure. I then followed SketchUp’s instructions on how to completely remove all traces of SketchUp from my Mac, rebooting and trying to install again.
Now SketchUp Make 2017 at least gives me the Start screen and allows me to click the “Start Using SketchUp” button before crashing and Bugsplat starting immediately.
I have the same issue in Sierra, where it lets me select a template, then when I click the “Start using SketchUp” button it crashes and brings up bugSplat.
Could this be because Trimble thinks I want to use SketchUp Pro when I’m trying to run SketchUp Make?
Let me also clarify by stating that I believe the issue is that I only have a graphics card with 256MB of VRAM. 2017 requires 512MB. It is slight annoying that the installer doesn’t check that BEFORE installing, as now I cannot get 2016 Make back as the pro version I can download and install states from the startup screen that my “License has Expired” and only gives me the option to install 2017.
I tried installing again, then fully removed using AppCleaner, then rebooted and installed again. Same failure signature. BugsplatReporter is still not showing anything. Though I am getting these errors in Console:
12/5/16 10:50:23.449 AM SketchUp[504]: Error loading /Applications/SketchUp 2017/SketchUp.app/Contents/PlugIns/IfcImporter.plugin/Contents/MacOS/IfcImporter: dlopen(/Applications/SketchUp 2017/SketchUp.app/Contents/PlugIns/IfcImporter.plugin/Contents/MacOS/IfcImporter, 265): Library not loaded: @rpath/libifcplugin.dylib
Referenced from: /Applications/SketchUp 2017/SketchUp.app/Contents/PlugIns/IfcImporter.plugin/Contents/MacOS/IfcImporter
Reason: image not found
Looks like IfcImporter Plugin doesn’t have all it’s resources available?
Cleaned Console display and opened again trying to find other errors that may be causing my problem. I noticed these errors:
12/5/16 11:29:01.047 AM SketchUp Helper[842]: [11:29:01.040] VTSelectAndCreateVideoEncoderInstanceInternal signalled err=-12908 (err) ( Video encoder not available) at /Library/Caches/com.apple.xbs/Sources/CoreMedia_frameworks/CoreMedia-1731.15.206/Sources/VideoToolbox/VTVideoEncoderSelection.c line 1308
12/5/16 11:29:01.048 AM SketchUp Helper[842]: [11:29:01.047] VTCompressionSessionCreate signalled err=-12908 (err) (Could not select and open encoder instance) at /Library/Caches/com.apple.xbs/Sources/CoreMedia_frameworks/CoreMedia-1731.15.206/Sources/VideoToolbox/VTCompressionSession.c line 1003
I know SU requires Hardware Acceleration and special graphics support…maybe my Graphics is now finally old enough that it is no longer compatible with SU?
Do you all have a way I can simply reinstall SU Make 2016?
@Barry I notice that on the original error message, the dylib’s name is reported as all lower-case, libifcplugin.dylib, but in what the OP actually found (and what I also see on my Mac), the name is libIFCPlugin.dylib. If the system is set for case-sensitive file names, would that be enough to cause the load failure? I notice that the rest of the path uses mixed case names…
Yup, saw the same thing. I don’t know - I’ll see if I can take one of our test machines and make it case-sensitive. Reading online, some programs, Adobe Creative Cloud for example, require case-insensitive (the default on Mac).