SketchUp crashes on quit or closing file

Andrew-SD · January 17, 2017, 6:15pm

Hello

Sketchup crashes when I trying to close a file or quit and opens bug reports.
When I open Sketchup after crashed its open all my unclosed files. So now I have tens opened files
Reinstallation does not help

DaveR · January 17, 2017, 6:50pm

Are you sending in the Bug Splats?

Andrew-SD · January 17, 2017, 6:54pm

I thought the Bag reports application sent it to apple

How can I sent Bug Splats?

DaveR · January 17, 2017, 6:58pm

If you get a Bug Splat when SketchUp crashes, a window should pop up. You can add some information about what you were doing at the time and if you add your name and e-mail address, there’s some hope they will be able to identify them as your crashes.

If you aren’t getting Bug splats, I’d be suspicious of the graphics card and its drivers. AMD Radeon cards have a history of less than adequate OpenGL support.

You can also search the forum for other possible reports of SU crashing during quit.

Barry · January 17, 2017, 7:38pm

You can copy the data in the Apple crash reporter and PM it to me, or paste the top part here (just through the first thread should be good). There’s usually something obvious in the stack, the top 2 being graphics card or ruby extensions related.

Andrew-SD · January 18, 2017, 1:44am

Process: SketchUp [42948]
Path: /Volumes/VOLUME/*/SketchUp.app/Contents/MacOS/SketchUp
Identifier: com.sketchup.SketchUp.2016
Version: 16.1 (16.1.1451)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: SketchUp [42948]
User ID: 501

Date/Time: 2017-01-17 17:42:53.276 -0800
OS Version: Mac OS X 10.12.2 (16C68)
Report Version: 12
Anonymous UUID: 554E418C-2A42-C357-AE20-0F4C61F17B0A

Sleep/Wake UUID: EB16C00C-683F-4682-9CC4-15DA3C83023C

Time Awake Since Boot: 160000 seconds
Time Since Wake: 130 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000002c
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

VM Regions Near 0x2c:
→
__TEXT 0000000106021000-000000010689c000 [ 8684K] r-x/rwx SM=COW /var/folders/*/SketchUp.app/Contents/MacOS/SketchUp

Application Specific Information:
Performing @selector(_close:) from sender _NSThemeCloseWidget 0x608002f982c0

Thread 0 Crashed:: 0 com.sketchup.SketchUp.2016 1 com.sketchup.SketchUp.2016 2 com.sketchup.SketchUp.2016 3 com.apple.AppKit 4 com.apple.AppKit 5 com.apple.AppKit 6 com.apple.AppKit 7 com.apple.AppKit 8 com.apple.AppKit 9 com.apple.AppKit 10 com.apple.AppKit 11 com.apple.AppKit 12 com.apple.AppKit 13 com.apple.AppKit 14 com.apple.AppKit 15 com.apple.AppKit 16 com.apple.AppKit 17 com.apple.AppKit 18 com.apple.AppKit 19 com.apple.AppKit 20 com.apple.AppKit 21 com.apple.AppKit 22 com.apple.AppKit 23 com.apple.AppKit 24 com.apple.AppKit 25 com.apple.AppKit 26 com.apple.QuickL 27 com.apple.AppKit 28 com.apple.AppKit 29 com.apple.CoreFoundation 30 com.apple.CoreFoundation 31 com.sketchup.SketchUp.2016 32 com.sketchup.SketchUp.2016 33 com.apple.AppKit 34 com.apple.AppKit 35 com.apple.AppKit 36 com.sketchup.SketchUp.2016 37 com.apple.AppKit 38 libsystem_trace.dylib 39 com.apple.AppKit 40 com.apple.AppKit 41 com.apple.AppKit 42 libsystem_trace.dylib 43 com.apple.AppKit 44 com.apple.AppKit 45 libsystem_trace.dylib 46 com.apple.AppKit 47 com.apple.AppKit 48 com.apple.AppKit 49 com.apple.AppKit 50 com.apple.AppKit 51 libsystem_trace.dylib 52 com.apple.AppKit 53 com.apple.AppKit 54 com.apple.AppKit 55 libsystem_trace.dylib 56 com.apple.AppKit 57 com.apple.AppKit 58 libsystem_trace.dylib 59 com.apple.AppKit 60 com.apple.AppKit 61 com.apple.AppKit 62 com.apple.AppKit 63 com.apple.AppKit 64 com.apple.AppKit 65 com.apple.AppKit 66 com.sketchup.SketchUp.2016 67 com.apple.AppKit 68 com.sketchup.SketchUp.2016 69 com.apple.AppKit 70 com.apple.AppKit 71 libdyld.dylib Dispatch queue: com.apple.main-thread
0x0000000106553f76 CSketchView::MustDrawItemBufferNPR() + 18
0x000000010654b004 CSketchView::Draw(sketchup::CRect*, bool) + 438
0x000000010604087b CMacSketchUpView::OnDraw() + 53
0x00007fff8a1ce029 -[NSView _drawRect:clip:] + 2276
0x00007fff8a21dfd3 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1753
0x00007fff8a21e43e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2884
0x00007fff8a21e43e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2884
0x00007fff8a1cbb62 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 837
0x00007fff8a1cb33f -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 334
0x00007fff8a1c9768 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2452
0x00007fff8a1c5055 -[NSView displayIfNeeded] + 1748
0x00007fff8a14afec -[NSThemeFrame handleSetFrameCommonRedisplay] + 270
0x00007fff8a142628 -[NSWindow _setFrameCommon:display:stashSize:] + 3635
0x00007fff8a1417e7 -[NSWindow _setFrame:display:allowImplicitAnimation:stashSize:] + 222
0x00007fff8a25203a -[NSWindow setFrame:display:animate:] + 603
0x00007fff8a8a7f09 -[NSThemeFrame _growWindowReshapeContentAndToolbarView:withOldToolbarFrameSize:animate:] + 1558
0x00007fff8a8a82e5 -[NSThemeFrame _reshapeContentAndToolbarView:withOldToolbarFrameSize:resizeWindow:animate:] + 571
0x00007fff8a13f078 -[NSThemeFrame _toolbarFrameSizeChanged:oldSize:] + 64
0x00007fff8a2518e8 -[NSWindow _toolbarFrameSizeChanged:oldSize:] + 97
0x00007fff8a112b3a -[NSToolbarView _layoutDirtyItemViewersAndTileToolbar] + 6094
0x00007fff8a10395f -[NSToolbar _noteToolbarShowsBaselinePropertyChanged] + 27
0x00007fff8a8c0544 -[NSToolbar _setHideBaselineOverride:] + 96
0x00007fff8a8ad49c -[NSWindowStackController _removeTabBarAccessoryViewControllerForWindow:] + 279
0x00007fff8a8ae452 -[NSWindowStackController removeWindow:] + 774
0x00007fff8a48bc1c -[NSWindow(NSWindowTabbing) _doTabbedWindowCleanupForOrderOut] + 98
0x00007fff8a30c9f5 __18-[NSWindow _close]_block_invoke + 82
ookUIFramework 0x00007fff92234926 -[QLSeamlessDocumentCloser closeWindow:contentFrame:withBlock:] + 89
0x00007fff8a30c949 -[NSWindow _close] + 354
0x00007fff8a3dd329 -[NSDocument something:didSomething:soContinue:] + 17
0x00007fff8c5426dc invoking + 140
0x00007fff8c542561 -[NSInvocation invoke] + 289
0x0000000106023bae 0x106021000 + 11182
0x00000001060247b8 0x106021000 + 14264
0x00007fff8a3dbc61 __75-[NSDocument canCloseDocumentWithDelegate:shouldCloseSelector:contextInfo:]_block_invoke + 158
0x00007fff8a64ce11 -[NSDocument(NSDocumentSerializationAPIs) performActivityWithSynchronousWaiting:usingBlock:cancellationHandler:] + 475
0x00007fff8a3dbb6b -[NSDocument canCloseDocumentWithDelegate:shouldCloseSelector:contextInfo:] + 268
0x0000000106024869 0x106021000 + 14441
0x00007fff8a39b549 -[NSWindow __close] + 289
0x00007fffa1d74c3d _os_activity_initiate + 61
0x00007fff8a7f2150 -[NSApplication(NSResponder) sendAction:to:from:] + 456
0x00007fff8a2d7988 -[NSControl sendAction:to:] + 86
0x00007fff8a2d78b0 __26-[NSCell _sendActionFrom:]_block_invoke + 136
0x00007fffa1d74c3d _os_activity_initiate + 61
0x00007fff8a2d7808 -[NSCell _sendActionFrom:] + 128
0x00007fff8a31a201 -[NSButtonCell _sendActionFrom:] + 98
0x00007fffa1d74c3d _os_activity_initiate + 61
0x00007fff8a334c12 -[NSButtonCell performClick:] + 690
0x00007fff8a8b1b83 -[NSWindowStackController _doCloseButtonCloseOnWindow:withHighlight:] + 179
0x00007fff8a8b1ab3 -[NSWindowStackController _closeWindowAtIndex:] + 98
0x00007fff8a66c82e -[NSTabBar closeTabButton:] + 518
0x00007fff8ab391f8 -[NSTabButton _closeButtonClicked:] + 60
0x00007fffa1d74c3d _os_activity_initiate + 61
0x00007fff8a7f2150 -[NSApplication(NSResponder) sendAction:to:from:] + 456
0x00007fff8a2d7988 -[NSControl sendAction:to:] + 86
0x00007fff8a2d78b0 __26-[NSCell _sendActionFrom:]_block_invoke + 136
0x00007fffa1d74c3d _os_activity_initiate + 61
0x00007fff8a2d7808 -[NSCell _sendActionFrom:] + 128
0x00007fff8a31a201 -[NSButtonCell _sendActionFrom:] + 98
0x00007fffa1d74c3d _os_activity_initiate + 61
0x00007fff8a2d60ee -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2481
0x00007fff8a319f3a -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 798
0x00007fff8a2d4aa3 -[NSControl mouseDown:] + 832
0x00007fff8a713961 -[NSRolloverButton mouseDown:] + 57
0x00007fff8a969ab7 -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 6341
0x00007fff8a9662d4 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 1942
0x00007fff8a965772 -[NSWindow(NSEventRouting) sendEvent:] + 541
0x000000010605bcc8 0x106021000 + 240840
0x00007fff8a7ee0a9 -[NSApplication(NSEvent) sendEvent:] + 1145
0x0000000106071d1d 0x106021000 + 331037
0x00007fff8a06a4b1 -[NSApplication run] + 1002
0x00007fff8a034d80 NSApplicationMain + 1237
0x00007fffa1b42255 start + 1

Thread 1:
0 libsystem_kernel.dylib 0x00007fffa1c72232 poll + 10
1 Ruby 0x000000010bd5f723 thread_timer + 419
2 libsystem_pthread.dylib 0x00007fffa1d59aab _pthread_body + 180
3 libsystem_pthread.dylib 0x00007fffa1d599f7 _pthread_start + 286
4 libsystem_pthread.dylib 0x00007fffa1d591fd thread_start + 13

Thread 2:
0 libsystem_kernel.dylib 0x00007fffa1c70fda __semwait_signal + 10
1 libsystem_c.dylib 0x00007fffa1bf7b72 nanosleep + 199
2 libsystem_c.dylib 0x00007fffa1bf79d3 sleep + 42
3 com.sketchup.SketchUp.2016 0x0000000106227784 0x106021000 + 2123652
4 libsystem_pthread.dylib 0x00007fffa1d59aab _pthread_body + 180
5 libsystem_pthread.dylib 0x00007fffa1d599f7 _pthread_start + 286
6 libsystem_pthread.dylib 0x00007fffa1d591fd thread_start + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fffa1c70c86 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fffa1d5a96a _pthread_cond_wait + 712
2 libc++.1.dylib 0x00007fffa06e258d std::__1::condition_variable::wait(std::__1::unique_lockstd::__1::mutex&) + 47
3 com.apple.JavaScriptCore 0x00007fff8f3eb49c void std::__1::condition_variable_any::wait<std::__1::unique_lockbmalloc::Mutex >(std::__1::unique_lockbmalloc::Mutex&) + 108
4 com.apple.JavaScriptCore 0x00007fff8f3eb41b bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::)()>::threadRunLoop() + 155
5 com.apple.JavaScriptCore 0x00007fff8f3eb2e9 bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::)()>::threadEntryPoint(bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::)()>) + 9
6 com.apple.JavaScriptCore 0x00007fff8f3eb59d void* std::__1::__thread_proxy<std::__1::tuple<void ()(bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::)()>), bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::)()>> >(void) + 93
7 libsystem_pthread.dylib 0x00007fffa1d59aab _pthread_body + 180
8 libsystem_pthread.dylib 0x00007fffa1d599f7 _pthread_start + 286
9 libsystem_pthread.dylib 0x00007fffa1d591fd thread_start + 13

Thread 4:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fffa1c6938a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fffa1c687d7 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8c545e84 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8c545301 __CFRunLoopRun + 1361
4 com.apple.CoreFoundation 0x00007fff8c544b54 CFRunLoopRunSpecific + 420
5 com.apple.CFNetwork 0x00007fff8b6b3680 +[NSURLConnection(Loader) _resourceLoadLoop:] + 313
6 com.apple.Foundation 0x00007fff8df87c6d NSThread__start + 1243
7 libsystem_pthread.dylib 0x00007fffa1d59aab _pthread_body + 180
8 libsystem_pthread.dylib 0x00007fffa1d599f7 _pthread_start + 286
9 libsystem_pthread.dylib 0x00007fffa1d591fd thread_start + 13

Thread 5:: JIT Worklist Worker Thread
0 libsystem_kernel.dylib 0x00007fffa1c70c86 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fffa1d5a96a _pthread_cond_wait + 712
2 libc++.1.dylib 0x00007fffa06e258d std::__1::condition_variable::wait(std::__1::unique_lockstd::__1::mutex&) + 47
3 com.apple.JavaScriptCore 0x00007fff8f3d56be WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, std::__1::chrono::time_point<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 2622
4 com.apple.JavaScriptCore 0x00007fff8f18bb6a JSC::JITWorklist::runThread() + 234
5 com.apple.JavaScriptCore 0x00007fff8f18bffd std::__1::__function::__func<JSC::JITWorklist::JITWorklist()::$_0, std::__1::allocatorJSC::JITWorklist::JITWorklist()::$_0, void ()>::operator()() + 13
6 com.apple.JavaScriptCore 0x00007fff8e9d5262 WTF::threadEntryPoint(void*) + 178
7 com.apple.JavaScriptCore 0x00007fff8e9d518f WTF::wtfThreadEntryPoint(void*) + 15
8 libsystem_pthread.dylib 0x00007fffa1d59aab _pthread_body + 180
9 libsystem_pthread.dylib 0x00007fffa1d599f7 _pthread_start + 286
10 libsystem_pthread.dylib 0x00007fffa1d591fd thread_start + 13

Thread 6:: WTF Parallel Helper Thread
0 libsystem_kernel.dylib 0x00007fffa1c70c86 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fffa1d5a96a _pthread_cond_wait + 712
2 libc++.1.dylib 0x00007fffa06e258d std::__1::condition_variable::wait(std::__1::unique_lockstd::__1::mutex&) + 47
3 com.apple.JavaScriptCore 0x00007fff8f3d56be WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, std::__1::chrono::time_point<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 2622
4 com.apple.JavaScriptCore 0x00007fff8f3d4a32 WTF::ParallelHelperPool::waitForClientWithTask(WTF::LockerWTF::LockBase const&) + 370
5 com.apple.JavaScriptCore 0x00007fff8f3d47a3 WTF::ParallelHelperPool::helperThreadBody() + 83
6 com.apple.JavaScriptCore 0x00007fff8e9d5262 WTF::threadEntryPoint(void*) + 178
7 com.apple.JavaScriptCore 0x00007fff8e9d518f WTF::wtfThreadEntryPoint(void*) + 15
8 libsystem_pthread.dylib 0x00007fffa1d59aab _pthread_body + 180
9 libsystem_pthread.dylib 0x00007fffa1d599f7 _pthread_start + 286
10 libsystem_pthread.dylib 0x00007fffa1d591fd thread_start + 13

Thread 7:: WTF Parallel Helper Thread
0 libsystem_kernel.dylib 0x00007fffa1c70c86 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fffa1d5a96a _pthread_cond_wait + 712
2 libc++.1.dylib 0x00007fffa06e258d std::__1::condition_variable::wait(std::__1::unique_lockstd::__1::mutex&) + 47
3 com.apple.JavaScriptCore 0x00007fff8f3d56be WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, std::__1::chrono::time_point<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 2622
4 com.apple.JavaScriptCore 0x00007fff8f3d4a32 WTF::ParallelHelperPool::waitForClientWithTask(WTF::LockerWTF::LockBase const&) + 370
5 com.apple.JavaScriptCore 0x00007fff8f3d47a3 WTF::ParallelHelperPool::helperThreadBody() + 83
6 com.apple.JavaScriptCore 0x00007fff8e9d5262 WTF::threadEntryPoint(void*) + 178
7 com.apple.JavaScriptCore 0x00007fff8e9d518f WTF::wtfThreadEntryPoint(void*) + 15
8 libsystem_pthread.dylib 0x00007fffa1d59aab _pthread_body + 180
9 libsystem_pthread.dylib 0x00007fffa1d599f7 _pthread_start + 286
10 libsystem_pthread.dylib 0x00007fffa1d591fd thread_start + 13

Thread 8:: WTF Parallel Helper Thread
0 libsystem_kernel.dylib 0x00007fffa1c70c86 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fffa1d5a96a _pthread_cond_wait + 712
2 libc++.1.dylib 0x00007fffa06e258d std::__1::condition_variable::wait(std::__1::unique_lockstd::__1::mutex&) + 47
3 com.apple.JavaScriptCore 0x00007fff8f3d56be WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, std::__1::chrono::time_point<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 2622
4 com.apple.JavaScriptCore 0x00007fff8f3d4a32 WTF::ParallelHelperPool::waitForClientWithTask(WTF::LockerWTF::LockBase const&) + 370
5 com.apple.JavaScriptCore 0x00007fff8f3d47a3 WTF::ParallelHelperPool::helperThreadBody() + 83
6 com.apple.JavaScriptCore 0x00007fff8e9d5262 WTF::threadEntryPoint(void*) + 178
7 com.apple.JavaScriptCore 0x00007fff8e9d518f WTF::wtfThreadEntryPoint(void*) + 15
8 libsystem_pthread.dylib 0x00007fffa1d59aab _pthread_body + 180
9 libsystem_pthread.dylib 0x00007fffa1d599f7 _pthread_start + 286
10 libsystem_pthread.dylib 0x00007fffa1d591fd thread_start + 13

Thread 9:: WTF Parallel Helper Thread
0 libsystem_kernel.dylib 0x00007fffa1c70c86 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fffa1d5a96a _pthread_cond_wait + 712
2 libc++.1.dylib 0x00007fffa06e258d std::__1::condition_variable::wait(std::__1::unique_lockstd::__1::mutex&) + 47
3 com.apple.JavaScriptCore 0x00007fff8f3d56be WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, std::__1::chrono::time_point<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 2622
4 com.apple.JavaScriptCore 0x00007fff8f3d4a32 WTF::ParallelHelperPool::waitForClientWithTask(WTF::LockerWTF::LockBase const&) + 370
5 com.apple.JavaScriptCore 0x00007fff8f3d47a3 WTF::ParallelHelperPool::helperThreadBody() + 83
6 com.apple.JavaScriptCore 0x00007fff8e9d5262 WTF::threadEntryPoint(void*) + 178
7 com.apple.JavaScriptCore 0x00007fff8e9d518f WTF::wtfThreadEntryPoint(void*) + 15
8 libsystem_pthread.dylib 0x00007fffa1d59aab _pthread_body + 180
9 libsystem_pthread.dylib 0x00007fffa1d599f7 _pthread_start + 286
10 libsystem_pthread.dylib 0x00007fffa1d591fd thread_start + 13

Thread 10:: WTF Parallel Helper Thread
0 libsystem_kernel.dylib 0x00007fffa1c70c86 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fffa1d5a96a _pthread_cond_wait + 712
2 libc++.1.dylib 0x00007fffa06e258d std::__1::condition_variable::wait(std::__1::unique_lockstd::__1::mutex&) + 47
3 com.apple.JavaScriptCore 0x00007fff8f3d56be WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, std::__1::chrono::time_point<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 2622
4 com.apple.JavaScriptCore 0x00007fff8f3d4a32 WTF::ParallelHelperPool::waitForClientWithTask(WTF::LockerWTF::LockBase const&) + 370
5 com.apple.JavaScriptCore 0x00007fff8f3d47a3 WTF::ParallelHelperPool::helperThreadBody() + 83
6 com.apple.JavaScriptCore 0x00007fff8e9d5262 WTF::threadEntryPoint(void*) + 178
7 com.apple.JavaScriptCore 0x00007fff8e9d518f WTF::wtfThreadEntryPoint(void*) + 15
8 libsystem_pthread.dylib 0x00007fffa1d59aab _pthread_body + 180
9 libsystem_pthread.dylib 0x00007fffa1d599f7 _pthread_start + 286
10 libsystem_pthread.dylib 0x00007fffa1d591fd thread_start + 13

Thread 11:: WTF Parallel Helper Thread
0 libsystem_kernel.dylib 0x00007fffa1c70c86 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fffa1d5a96a _pthread_cond_wait + 712
2 libc++.1.dylib 0x00007fffa06e258d std::__1::condition_variable::wait(std::__1::unique_lockstd::__1::mutex&) + 47
3 com.apple.JavaScriptCore 0x00007fff8f3d56be WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, std::__1::chrono::time_point<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 2622
4 com.apple.JavaScriptCore 0x00007fff8f3d4a32 WTF::ParallelHelperPool::waitForClientWithTask(WTF::LockerWTF::LockBase const&) + 370
5 com.apple.JavaScriptCore 0x00007fff8f3d47a3 WTF::ParallelHelperPool::helperThreadBody() + 83
6 com.apple.JavaScriptCore 0x00007fff8e9d5262 WTF::threadEntryPoint(void*) + 178
7 com.apple.JavaScriptCore 0x00007fff8e9d518f WTF::wtfThreadEntryPoint(void*) + 15
8 libsystem_pthread.dylib 0x00007fffa1d59aab _pthread_body + 180
9 libsystem_pthread.dylib 0x00007fffa1d599f7 _pthread_start + 286
10 libsystem_pthread.dylib 0x00007fffa1d591fd thread_start + 13

Thread 12:: WebCore: LocalStorage
0 libsystem_kernel.dylib 0x00007fffa1c70c86 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fffa1d5a96a _pthread_cond_wait + 712
2 libc++.1.dylib 0x00007fffa06e258d std::__1::condition_variable::wait(std::__1::unique_lockstd::__1::mutex&) + 47
3 com.apple.JavaScriptCore 0x00007fff8f3d56be WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, std::__1::chrono::time_point<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 2622
4 com.apple.WebKitLegacy 0x00007fff9480131c bool WTF::ConditionBase::waitForSecondsImplWTF::Lock(WTF::Lock&, double) + 124
5 com.apple.WebKitLegacy 0x00007fff9480113d std::__1::unique_ptr<WTF::Function<void ()>, std::__1::default_delete<WTF::Function<void ()> > > WTF::MessageQueue<WTF::Function<void ()> >::waitForMessageFilteredWithTimeout<WTF::MessageQueue<WTF::Function<void ()> >::waitForMessage()::‘lambda’(WTF::Function<void ()> const&)>(WTF::MessageQueueWaitResult&, WTF::MessageQueue<WTF::Function<void ()> >::waitForMessage()::‘lambda’(WTF::Function<void ()> const&)&&, double) + 109
6 com.apple.WebKitLegacy 0x00007fff948008fc WebCore::StorageThread::threadEntryPoint() + 172
7 com.apple.JavaScriptCore 0x00007fff8e9d5262 WTF::threadEntryPoint(void*) + 178
8 com.apple.JavaScriptCore 0x00007fff8e9d518f WTF::wtfThreadEntryPoint(void*) + 15
9 libsystem_pthread.dylib 0x00007fffa1d59aab _pthread_body + 180
10 libsystem_pthread.dylib 0x00007fffa1d599f7 _pthread_start + 286
11 libsystem_pthread.dylib 0x00007fffa1d591fd thread_start + 13

Thread 13:: DFG Worklist Worker Thread
0 libsystem_kernel.dylib 0x00007fffa1c70c86 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fffa1d5a96a _pthread_cond_wait + 712
2 libc++.1.dylib 0x00007fffa06e258d std::__1::condition_variable::wait(std::__1::unique_lockstd::__1::mutex&) + 47
3 com.apple.JavaScriptCore 0x00007fff8f3d56be WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, std::__1::chrono::time_point<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 2622
4 com.apple.JavaScriptCore 0x00007fff8ef86cee JSC::DFG::Worklist::runThread(JSC::DFG::ThreadData*) + 382
5 com.apple.JavaScriptCore 0x00007fff8e9d5262 WTF::threadEntryPoint(void*) + 178
6 com.apple.JavaScriptCore 0x00007fff8e9d518f WTF::wtfThreadEntryPoint(void*) + 15
7 libsystem_pthread.dylib 0x00007fffa1d59aab _pthread_body + 180
8 libsystem_pthread.dylib 0x00007fffa1d599f7 _pthread_start + 286
9 libsystem_pthread.dylib 0x00007fffa1d591fd thread_start + 13

Thread 14:
0 libsystem_kernel.dylib 0x00007fffa1c714e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fffa1d59791 _pthread_wqthread + 1426
2 libsystem_pthread.dylib 0x00007fffa1d591ed start_wqthread + 13

Thread 15:
0 libsystem_kernel.dylib 0x00007fffa1c714e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fffa1d595fe _pthread_wqthread + 1023
2 libsystem_pthread.dylib 0x00007fffa1d591ed start_wqthread + 13

Thread 16:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x00007fffa1c6938a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fffa1c687d7 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8c545e84 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8c545301 __CFRunLoopRun + 1361
4 com.apple.CoreFoundation 0x00007fff8c544b54 CFRunLoopRunSpecific + 420
5 com.apple.AppKit 0x00007fff8a1c2f92 _NSEventThread + 205
6 libsystem_pthread.dylib 0x00007fffa1d59aab _pthread_body + 180
7 libsystem_pthread.dylib 0x00007fffa1d599f7 _pthread_start + 286
8 libsystem_pthread.dylib 0x00007fffa1d591fd thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fe8e3470800 rcx: 0x00000001068dff60 rdx: 0x00000000000003e0
rdi: 0x00007fe8e02277d0 rsi: 0x0000000000000000 rbp: 0x00007fff59bd9b20 rsp: 0x00007fff59bd9b10
r8: 0x00000000587ec81c r9: 0x0000000000000690 r10: 0x00007fffa6e185e0 r11: 0x000060ff2427b418
r12: 0x0000000000000001 r13: 0x00007fe8e1ff6030 r14: 0x0000000000000000 r15: 0x00007fe8e3470800
rip: 0x0000000106553f76 rfl: 0x0000000000010202 cr2: 0x000000000000002c

Shure

Logical CPU: 6
Error Code: 0x00000004
Trap Number: 14

Binary Images:
0x106021000 - 0x10689bff7 +com.sketchup.SketchUp.2016 (16.1 - 16.1.1451) <252A9512-A9D8-3E33-B12D-3C0984F23C4C> /var/folders/*/SketchUp.app/Contents/MacOS/SketchUp
0x106caf000 - 0x106cb1fff +libTD_Alloc.dylib (0) <9F20FA03-AA8C-33F7-ACD3-

DanRathbun · January 18, 2017, 9:02am

You can attach files to posts. You don’t need to paste in the whole thing.
You are running SU 2016 M1 (16.1.1451) on Sierra.
There is a specific Maintenance Release M2 just for Sierra users.
See Release Notes
and All Downloads You want → 16.1.2418 (Mac 64-bit)
Your forum profile IT info looks out of date:

Graphic Card: AMD Radeon HD 6750M 512 MB
Operating System: OS X El Capitan
SketchUp Make/Pro version: 15.3.329

Andrew-SD · January 18, 2017, 5:18pm

Ok
I downloaded and installed, but all the same version 16.1.1451
I cant find link to dowload M2 version
Updated

Thank you

Barry · January 18, 2017, 5:36pm

Where’d you get your download? I would only download from Download All | SketchUp because you don’t know what people stick in payloads these days.

Andrew-SD · January 19, 2017, 6:42am

Problem resolved. Thank you

Guy · January 19, 2017, 7:15am

A little bit of topic, but I suggest to put full versionnumbers on the downloadpage. You can’t check if the version on the download page is more recent then the already installed version. Also a link to the release notes can be handy to check what is changed and/or fixed.

mondrian · April 20, 2017, 5:40pm

Process: SketchUp [12994].pdf (187.2 KB)

I am experiencing similar problems. Besides being extremely slow, sketchup crashes ever time I quit the program.
SketchUp Version 17.2.2554

Barry · April 20, 2017, 10:08pm

Did you check Window->Model Info->Statistics “Fix problems”, then try saving?

Guy · April 21, 2017, 2:24pm

There is a bug with quitting Sketchup (on mac) while a webdialog with a javascript on focus event calling back to ruby is still open (for example Skalp) in SketchUp during quit. Best close all your plugin webdialogs before quitting SketchUp to avoid this crash.

This bug is already under investigation by the SketchUp Team

PJ.Muller · April 20, 2022, 2:29pm

I’m having this same issue with Sketchup 2021 on a Mac running Catalina. Is there a fix for this?

neil5 · August 16, 2023, 7:43am

Me too I am using Version 22.0.353 and running macOS Ventura Version 13.3.1

neil5 · August 16, 2023, 7:46am

Did just get this email:

There could be a few things that could be causing SketchUp 2022 to crash.

The first thing I noticed is you are using a few different plugins and extensions. One of the most common reasons SketchUp starts acting up is the use of 3rd party plugins/extensions that are either not optimized for the version of SketchUp for which they’re installed or that are out of date. If you have installed any 3rd party plugins, I recommend uninstalling them and using SketchUp for a while without them to see if that helps.

If it turns out that a plugin was the cause, then you could contact that plugin creator directly to see if they have a solution for the issue. For plugins, we recommend installing directly from our Extension Warehouse whenever possible, or contacting the plugin developer to ensure you are downloading a SketchUp 2022 version.

If you can’t get to the Extension Manager because of crashing, I recommend as a last resort, removing all plugins by deleting the plugin folders. You can find those here:

On Mac ~/Library/Application Support/SketchUp 2022/SketchUp/Plugins

The second thing I noticed is that your Operating System is Ventura 13.3. Please note that SketchUp Pro versions 2022 and older are not designed to work with Ventura, as Ventura was not released until after SketchUp Pro 2022. Supporting Ventura would require you to update to SketchUp Pro 2023. Please see this link to update to SketchUp Pro 2023. Download All | SketchUp

If you do not want to update to SketchUp Pro 2023 and are able, a downgrade to a previous macOS version would get you to a place where we can help (though we can’t help with that process).

Please see our system requirements here: SketchUp Hardware and Software Requirements | SketchUp Help

francisquitof · August 16, 2023, 7:46am

Sketchup 2022 doesn’t support MacOS Ventura, you need to use the 2023 if you’re using Ventura or deal with any problems you may have.

neil5 · August 16, 2023, 7:47am

Yes seems so, thank you