Hi,
I’m having issues transferring a classic license of Sketchup 2021 between computers.
When removing the license on the laptop the window after pressing remove for the second time is blank. Additionally, the license isn’t being recognised on the PC with the message saying that the license doesn’t appear to be a valid number. I’ve copied and passed from the same location multiple times in the past without any issues, so I know it’s correct.
Anyone else having this issue?
Hi
I have the same problem on SU19 with a classic license.
Hi
I have the same problem on Sketchup 2022 with a classic license.
still with the same problem? I have not been able to use the license again
Hi, same problem. I’ve got a license for 2017, but having re-downloaded the desktop version for Mac, I get
“Oops…
That didn’t look like valid licensing info…
check your license info and try entering it again?
(hint: copy & paste works best)”
Well, “copy & paste” doesn’t work!
still with the same problem?
“Oops…
That didn’t look like valid licensing info…
check your license info and try entering it again?
(hint: copy & paste works best)”
Well, “copy & paste” doesn’t work!
Yep, still not working!
I’m having issues transferring a classic license
Hello,
I have the same issue moving a licence between computers in my office.
SketchUp 2021 Windows 10
Kind regards,
Joerg
Anyone else having this issue?
Show the message you are getting.
I just signed out and signed back in with my subscription to test it. All worked as expected.
Oops…
That didn’t look like valid licensing info…
check your license info and try entering it again
(hint: copy & paste works best)”
Well, “copy & paste” doesn’t work!
Same error for me too.
And you’re trying to add a classic license to SketchUp 2022? My understanding is they only sell Subscription licenses for SketchUp 2022.
you must remove the license and try to place it again and the error is there
Are you trying to use a license for an older version of SketchUp?
no, it is for version 2022 that I have installed on my other computers.
Have you removed it from the other computers?
The license works correctly, as long as it is already installed, if it is the first time it is used, the system does not recognize it as a valid license
yes, if I remove it and try to place it, it is not possible
How did you get a Classic license for SketchUp 2022?
You should probably try to contact Customer Support directly via the Contact Us page on the website. They won’t be open yet. It’s not even 7:00 am there, but they should get back to you when they are.