The odd thing is that it worked most of the day yesterday and then suddenly in the afternoon it logged out and then fell into this loop. I changed no privacy or popup settings. I double checked and do not have popups disabled.
I did see the blocked popup icon on Chrome this time and I did unblock it. It does now work on this system. I will have to test this on the student Chromebooks, but I am pretty sure it will work.
Interestingly enough popups for other single sign-on systems via Google work fine without this setting being fiddled with, and they worked fine for Sketchup up until yesterday. I can only assume this is some wonderful feature update to Chrome causing this issue.
Now getting every user in my district to have this setting enabled for specific domains is going to be pretty much impossible. Is there a way in G-Suite to unblock popups for specific domains?
Yes this does work, but for a whole school this is problematic and frustrating. Why change a method that works. Never had to allow popups for edu.sketchup.com before as it was automatic. Maybe this needs to be looked at with NSW department of education from the top level.
Hello Educators, thank you for reaching out to us today. We understand that this has likely been frustrating for you, and appreciate you letting us know so that we can help address it. The changes you’re seeing are the result of updates recently made by Google, and as @marwanobeidat has pointed out, enabling pop ups for your browser should hopefully address any issues with their new login flow. For more information, please refer to our post here.
If you continue to experience access issues after taking these steps, please let us know.
@brainhawk@gould_thad@vineyb If your popups are enabled, it would also be a good idea to check that third party cookies are still enabled as well, as this can also block a completed login. Please let us know if that helps.
Same problem. I am a teacher and tech director so I have tried everything. I have uninstalled and reinstalled the app in google admin console and have cleared website permissions and enabled popups. I have tried all of the suggestions above and it won’t work. It does work for me (the teacher) but I am not sure why. I have been using the app for over 5 years and have never had this problem before.
I am using chromebooks (ChromeOS) and chrome browser. I have had an opportunity to do some testing and have narrowed down the issue to something related to either device or user settings in domain-managed devices. It may be an age restriction because the our “student” organization unit is designated with the recent (changed a year or so ago) “under 18” or child settings. If not that then it may be our web filter. There is an extension that monitors web traffic and blocks pages…maybe there is a redirect that is being blocked? It is a web-based DNS filter, not proxy.