I am unable to sign in. I am stuck in a loop.
Hi @meddaugh, thanks for the post and sorry to hear you are having difficulty getting logged in. I would love to be able to assist you but I’ll need some additinal information to start troubleshooting things. Can you start off by sharing if you are using the Google or Microsoft version of our app? Knowing what version you are running will help me to test a few things on our end. Additionally, can you share your domain with us so we can make sure that is not the cause of the issue?
Certainly!
I attempted to use both versions.
Our domain is marshfieldschools.org
Thanks in advance,
Thanks for the info meddaugh! I’ll make sure you are in our database of approved domains and will link you to the videos that cover how to deploy the app, just so you can make sure you are not skipping any steps as you deploy the app. Once you have confirmed that you ran through all the steps correctly, we can start troubleshooting additional steps.
It is working now. Thank you!
Stuck in the sign-in loop
We’ve had our domains added to your database, set the popups and redirects as instructed, ensured clearance through our firewall and filters, and followed other advice posted. Staff and students are all using the Google sign-in option. Currently…
Sign-in is successful for students in our
@stu.slschools.org
Note: This works from either a Chromebook (joined to the @stu.slschools.org) or a Windows computer (joined to the @slschools.org domain) using a Chrome browser.
But signing-in does not work for users (Staff) in
@slschools.org
Note: Whether signing in from a Chromebook or Windows computer using Chrome)
Staff are able to sign in to Trimble, then open Sketchup by going to apps.sketchup.com, but not edu.sketchup.com. Signing in to apps.sketchup.com does not appear to be the same interface as described to them by a teacher at another school who is able to sign-in at edu.sketchup.com and can see/manage their students’ work.
PR
Very odd, I can confirm that the app is currently up and running on our end and that the database of approved domains has you added to it so everything on our end seems to be in order. It may be that your school domain is considering staff to be a different domain and requires additional deployment or that some settings got messed up somewhere. I’ll ask around and see if I can find anyone who has a guess about what to try.
In the meantime, can you grab a screenshot os exactly what the staff are seeing when they try and log in? Be sure to include the URL they are using to access SketchUp too as I may be able to glean some additional info from that.
Thank you for any help you can provide, Casey,
Attached is a screenshot of the site url and the login page. Once the user selects ‘Sign in with Google’ and selects their profile, it shows '…verifying…" then returns to the Google sign-in.
Our Systems Team has verified that we are clearing firewalls and filters. I’ve paused my antivirus app, but it still fails. I’m not sure what else to look for.
PR
Additional note: As a workaround, the staff member is able to go to Sketchup.com, create a login (Trimble), then on another tab go to apps.sketchup.com. From there they have the same modeling workspace, but are unable to share/manage the same with their class.
Hmmm… That is an unusual one for sure @SL_PR. It does not look like a pop up blocker is the issue as you are able to get the log in pop up to load and you are able to get into the other version of the app so it is not an issue running the app on a hardware level either. I am able to confirm that the app is running on our end and a quick firewall test shows your domain is not blocked. If it was just one or two students affected by the issue I would guess that the issue was something to do with a permission issue with that particular account but if it is an entire group like your teachers, that points to something else. I just don’t know what it is pointing to.
I’ll go ahead and ping @Tori_SU once she is signed on and see if she has any suggestions although do keep in mind that these errors sometimes take a while to figure out so it may take some time before we can track a fix down for you.
Hi again @SL_PR. I ran another check and can confirm that everything seems to be working on our end. Are you able to check the permissions of the app for me? I want to make sure that everything is as it should be for the domain that is having trouble accessing SketchUp for Schools. If you don’t want to share that information via this thread you are welcome to send them via a private message.