Shop not in my products

I bought SketchUp shop it does not show up in my products and i cant log in? my account shows confirmation of the purchase . how soon should it show in my products?

I couldn’t see Shop under the email address you use in the forum, or by looking up your name. If you see confirmation of the purchase, check what email address that was sent to.

If you had used the Sign In with Apple option when buying, the apparent email address would be different, if you had chosen the hide my email option. If that was the case, try using the Sign In with Apple option to see if Shop then shows up.

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