Thread Id **** [ ref:_00D4081l2._5001W1mK8iY:ref ] **** do not delete**** Hi Glen,
Thanks for your note.
That’s a great idea. Could you post that idea in the Feature Request link below? https://forums.sketchup.com/c/sketchup/feature-requests
Our engineers and product managers look at the forum, and posts like this are much more valued coming from a customer than from me. Our SketchUp Sages also provide expert wisdom and love to comment on new ideas and suggestions. The more users that chime in about features, limitations, workflow and ideas, the more likely it is to happen.
Please reply to this email if you need further assistance with this specific issue. If you have a different issue, please fill out a new ticket at: https://help.sketchup.com/en/contact. Thank you for keeping our ticketing ecosystem healthy!
The SketchUp Team at Trimble Inc
See what’s new in the latest release of SketchUp Pro 2021: SketchUp 2021: Building a Foundation for Success
SketchUp wants to share our health record with you! Visit: https://status.sketchup.com/ to see our metabolic performance status and subscribe to email updates, or just walk in…no appointment necessary!
I used to use a Quadro K1200 and upgraded to an NVidia 3090 card on a Windows 10 machine. If I use it on machines with SketchUp 2021 Version 21.0.391 64 bit and rotate rooms with shadows on, the shadows disappear when rotating. As soon as the middle mouse button is pressed but the rotation hasn’t even started the shadows turn off. The problem happens when any file is first opened and when the scene is changes but the way to fix the problem is by purging the file after changing the scene every time. Then the shadow stays on when the middle mouse button is first pressed and the rotation usually works perfectly without the shadows turning off. Can you fix SketchUp so the shadows don’t keep turning off when rotating? It’s super annoying. I don’t wanna have to got to Window > Model Info > Purge Unused every time. The 3090 is a really powerful card with heaps of memory so it should work heaps better with SketchUp. I spent a month with NVidia trying to figure out what was wrong with the card and even totally reinstall Windows a few times. The tried it in different systems. They also made a few test drivers for me but concluded the problem was with SketchUp and not their card. I’m just a subcontractor for different companies but have to work with many different systems. If you can fix SketchUp it would help heaps. I still like it better than all the other CAD programs available and I’m too lazy to learn Blender as it doesn’t work as easily as SketchUp. Hoping you can help with an update or something. Please also make it so anyone can report bugs in your program for free. If you block people from sending in bug reports unless they have to pay to report the program isn’t working properly I can’t see how SketchUp is gonna get better while other programs are getting updates often and users can even send in updates. Where is the forum for bug reports in SketchUp or ticket system? I can just see user forums. I’m sending this message in Firefox now as CAPTCHA validation error: unknown CAPTCHA session ID. Contact the site administrator if this problem persists. was showing up in Google Chrome. Thread Id **** [ ref:_00D4081l2._5001W1mK8iY:ref ] **** do not delete****