Been using Sketchup Free on Web for several months and created several models. Recently attempted to login and retrieve my files via Trimble. But interface keeps telling me my email address is not valid / doesn’t exist.
Have emailed Trimble and received Ticket number response, promising to investigate, then received mail saying my email address does not exist on their system. I have used this address for past 12 years. As sketchup requires valid email for access and I have used the software many times this is bizarre. Just telephoned Trimble ( their incoming mail indicates that my ticket number closed but if issue unresolved to telephone ) agent says I should contact Sketchup Customer Support. They do not appear to have any live people. Consequently hoping that one of you kind souls can offer me some help, cos I am frustrated that I cannot retrieve my files.
Thanks your time.