@SecondLife reports using Intel HD4000, OpenGL deficiencies can be from that chipset’s driver. Earlier versions of SU dealt with deficient drivers by bypassing the driver and allowing the CPU to do all the work. SU17 however requires hardware acceleration which means the graphic driver will be in use so the graphic driver must fully support OpenGL 3.0. In earlier version of SU, go to Window > Preferences > OpenGL and disable hardware acceleration if there are OpenGL issues.
Older Intel drivers often did not include full support of OpenGL function calls. You can search this forum for Intel HD4000 to examine the hoops people had to jump through to find the most recent driver for their machine. Places to check include the computer manufacturer (as manufacturers often tweak drivers to best work on the machines they market) and Intel. Intel has a utility that will examine a computer and find the latest driver for it. That utility may be the most pleasant option.
Thank you, There is no need to remove anything. Just get to the Intel driver download page and download and install a proper driver on your machine. I tried it and it’s working now.
I sincerely appreciate your help. In my computer I do have the latest Intel driver for the HD4000. Yes, I do have the Intel Driver Update Utility (version 2.8.0.7). My Intel HD4000 driver version is 10.18.10.4653. However, I can debunk the blames on the two most popular causes (i.e. (1) Windows update & (2) Not having latest driver). All you have to do is perform this simple test. If you computer is affected, down load a copy of Sketchup 2014 and 2015. Create a simple drawing, a single line will do. Then try to select it. Sketchup 2014 will work and Sketchup 2015 won’t. So for the same environment (i.e. same computer set-up with same Windows updates and same graphics driver), why does one version works and the other won’t? (For those who believe that this problem is not under Trimble control, I hope this experiment will settle it. Earlier versions of Sketchup can sidestep the Windows deficiencies). Now, if you go into the Preference panel on the Sketchup 2015 and disable the OpenGL hardware accelerator, then Sketchup selection will work albeit at the much degraded performance since the CPU is now doing all the work. This narrows the issue to just the OpenGL interface. Now if Trimble wants to fix this problem, all they have to do is examine the OpenGL interface in the built sheets for Sketchup 2014 and 2015, pay particular attention to Windows global parameter settings (highly impacted by Windows updates), look at all the differences between the two OpenGL built (yes, I am aware that these are two different OpenGL versions). Perhaps, the problem is now narrow enough to identify the culprit. BTW, prior to my retirement, I have nearly three decades of flight worthy hardware/software development for a major American airplane manufacture. I sincerely thank the Sketchup team for such an outstanding product. Sketchup has given me so much pleasure for my creative hobby works. I hope Sketchup Make continue to be successful and available free to hobbyists worldwide. Even the Pro version is dirt cheap compare to other CADs.
Start a small irrelevant project in Sketchup first. Then open your very important current project, and experience that the problem is no longer there.
As it is a work around you have to do this everytime.
Such behavior is related to application and has nothing to do with Microsoft or security patches. Is has to do with poor programing and not fixing things beforehand when a patch is announced. Programmers and HW vendors are notified in good time to make fixes for their code.
So please stop tampering with your OS security. You are leaving your hole workplatform vulnerable to hacking and attacks, that is essentially putting you, your customers and the work you do at risk.
If the problem is related to Intels driver, like some posts have suggested, then you might have the same issue, that I have. The graphics card is simply to old to run on Windows 10. Drivers from Intel has not been updated since 2015. That means its time for a new laptop or if you for stationaries a new graphics card should do the trick.
Tried to do a bunch of stuff in this thread, but had no luck. I’m still getting the slow selection, and no triple click.
Below are my system specs, and installed updates. If anyone has some new advise or can repost a known work around that would be great!!
Are there newer computers that don’t have this issue? If so what should I be looking for?
Windows 10 Home
Version 1703
OS Build 15063.540
Processor Intel(R) Celeron(R) CPU N2815 @ 1.86Ghz 1.86
Installed RAM 4.00 GB (3.87 GB usable)
64 bit
You have to find out your graphics hardware … Is it NVIDIA or INTEL or what?
I use Control panel> Device Manager>Display adapters>Intel(R) HD Graphics 4000>Update Driver…
.
.
Then on your PC find execute that vendors graphics settings screen …I only know INTEL’s…
Then you have to install the latest available driver from that vendor…
Then …, as I do now … only way to get success … just change between the latest and second latest available graphics driver and reboot the PC…
That’s how I am working today… slow select disappears … with latest and up to date win 10 updates all installed.
My setup…
Windows 10 Version: 1703 build 15063.540
Sketchup 64 bit Version 17.2.2555
Samsung Notebook 15 inch 2013 manufactured 15 inch NP900X4C-K01U
… and change between these 3 to get rid of slow select … so far it works every time!!
INTEL HD 4000 Graphics Driver: 16/06/2015 10.18.10.4242
INTEL HD 4000 Graphics Driver: 17/08/2015 10.18.10.4276
INTEL HD 4000 Graphics Driver: 21/12/2015 10.18.10.4358
The earliest driver for Intel HD4000 known to have adequate OpenGL support to run SU17 is version 10.18.10.4061. @ianr3 has listed above 3 driver versions that work OK with his Intel HD4000. Trail and error is required to see which driver works best as computer specs are different.
There’s a flaw in the analysis of the above OpenGL test from SecondLife as the test results ended up point a finger at the Intel driver. OpenGL is a specific collection of ~300 some function calls. Driver developers may leave out some of the less used function calls - but function calls SU requires - with different driver releases. And sometimes slightly older drivers may include more OpenGL functionality than the latest drivers.
Each new version of SU utilizes more OpenGL function calls than the previous version as SU developers up the performance of SU with each new version. So all to frequently a computer with a less than stellar graphic card/chipset that worked OK with a older version of SU ends up failing to run later version of SU because of graphic driver deficiencies.
There’s always the option to try running an older version of SU. Prior to SU17 it was possible to disable hardware acceleration from inside of SU via Window > Preferences > OpenGL and disable Use hardware acceleration. This bypasses the reliance of inadequate graphic driver and solely uses the CPU for all rendering.
When it’s time to upgrade computers, check back here for @sketch3d_de latest hardware recommendation.
PEOPLE!!! I think i’ve figured out the problem for anyone who uses SketchUp on a laptop/PC that has a dedicated GPU! It’s only a couple of minute’s ago that i fixed it for myself, but i’m pretty sure it will help. The problem for the selection tool to make SketchUp freeze for a couple of seconds is because the program uses your integrated GPU, which doesn’t meet specs by a land slide… I found out this was the problem by using SketchUp Checkup. To make SketchUp use your dedicated GPU i used the second option in this tutorial: How to switch between intel graphics and nvidia - YouTube . To fix this on a system without a dedicated GPU is beyond my knowledge, but i personally think SketchUp isn’t of much use to you when you don’t have a dedicated GPU in your laptop or PC.
Edit: running SketchUp Checkup (also having told Windows to use my dedicated GPU to be used for the program) confirms that my problem has been solved.
@ jed Thanks I removed these two updates and the issue is solved.
Windows did reinstall the KB4034674 update on it’s own, after I uninstalled, but sketchup 2017 is working fine and the slow selection issue is still resolved.
Note I also disabled Windows update using Control Panel>System and Security>Administrative Tools>Services>Windows Update>Disable. I did this to keep the Flash player update from getting installed again. If there is a better way let me know.
I provided one of my client with a brand new Lenovo E570 laptop freshly clean-installed with 10 Pro Creators Update.
He is getting this very same issue of the extremely sluggish Selection Tool that other people are having.
But, in this case it is happening on CURRENT hardware.
The laptop has an integrated Intel HD 620 (Kaby Lake GT2) GPU with 24 executions units, OpenGL 4.5 / OpenCL 2.0 support so handling SketchUp should be a piece of cake.
Windows update is out of the equation as it is blocked through Group Policy and Services console.
There are NO individual KB installed on this machine. Just the clean 15063.0 build.
There are NO random GPU driver updates taking place, as I said Windows update is disabled on the machine.
Intel driver version 22.20.16.4771 (installer version 15.46.05.4771) dated 2017-08-13 which is the latest at time of writing, straight from Intel’s support site.
OS : Win 10 Pro x64, version 1703, build 15063.0
GPU : Intel HD Graphics 620 (integrated on i3-7100U)
GPU driver : version 22.20.16.4771
SketchUp : 17.2.2555 (x64)
So this is issue NOT limited to old hardware like the HD 4000.
6 months have passed since the O.P., and still no clear resolution in sight ?
There is clearly something fishy going on between SketchUp and Intel drivers, and possibly Windows.
Has Trimble released an official statement about this problem? I’m not seeing this in the Known Potential Issues thread.
Did Trimble get in touch with Intel and/or Microsoft on this ?
Given how widespread Intel integrated GPUs are I’m surprised this problem is not getting the traction it deserves.
The SketchUp Hardware and Software requirements page
says nothing about hardware age when stating that integrated graphics are not recommended.
I don’t think that you should expect good performance from an i3 machine with integrated graphics when running demanding 3D applications. Despite the price, SketchUp is demanding.
@Anssi
The term “demanding 3D applications” is all relative.
Sketchup can be as little demanding as you want. It all depends on how big your model is and how you build it. It is no different than Catia, Solidworks, ProE all of which I have experience with on various computers from older laptops to first gen Core to current-gen Xeons.
This client I am working with is coming from an Intel Z3775 based tablet which literally had 1/8 of the GPU power of his new i3 based E570, yet runned SketchUp satisfactorily enough for his needs.
Fear not, that i3 is doing the job fine.
The problem lies elsewhere. It has obviously nothing to do with processing power nor the fact that the GPU is integrated or not.
Sadly, it most likely dues to the OpenGL SELECT function in the Intel driver. It has happened many times before. Here’s an example where a programmer sees different results with HD 4000 Intel driver vs non-Intel driver with the same codes:
So, for my own sanity, I went out and bought a cheapo non-Intel graphics card (Nvidia GE Force). For less than $100 my problem went away. For those who use tablet/laptop which has no expansion slot for another graphic card, my heart goes out for you. BTW, I did plead with Intel to fix this issue for Sketchup. Hopefully, they will eventually fix it. I just simply can’t wait for that.
