I had the same problem. Now I solved this problem in my way. You also can try it below way!!
You need to understand your situation.
- Surface book 2, there are 2 graphics devices (NVIDIA / Intel graphics UHD 620)
- Main graphic driver is the NVIDIA graphics. However, I think the graphics drivers are not perfectly fit with the laptop even seems like no problem. The driver just installed basic one from MS. So I installed the maker’s driver.
Solution 1. Re-install the NVIDIA driver.
- Delete NVIDIA driver on device manager. (Do not restart win otherwise Win will automatically install its driver again)
- Go to NVIDIA web page to get the latest driver and install it.
- Restart PC.
- You will see the NVIDIA menu when you click the right button of mouse on the desk top.
Set the graphic options such 3D or opengl something like this. It is better to set this NVIDIA as main graphic driver. - After install the NVIDIA program, you can use sketchup without any problem.
Actually, I tried un-install win updated files as many people mentioned but not really works.
Solution 2. How to use the Intel UHD 620 driver??
Yes, now sketchup is working fine but I still cannot use the sketchup on tablet mode. There will be no mean that I bought this Surfacebook 2. So, I found another solution for this.
- Please go to the below page and install the SW. Yes, I know someone may saw error message and couldn’t install this driver and give up this installation because you cannot see any problem on it. BUT IT IS VERY IMPORTANT.
Download Intel Drivers and Software - There are 2 types of files (EXE and ZIP). Please download ZIP file and unzip on somewhere you know on PC.
- Open the device manager and click the display.
- Click Intel Graphics UHD 620 and select update menu.
- Please select the 2nd menu Browse my computer for driver software
- Select the below menu Let me pick from a list of device drivers on my computer
- Browse for folder → find your unzip file → Have to SELECT “Graphics” folder → you will see the file.
- Re-start windows.
- Now you will see the Intel Graphics UHD 620 menu when you right click on the desktop.
- Set the programs and put the sketchup on the list. Something like this…
Everything works fine now.
Hope you also solve the problem.