Selection Tool process is slow, unbearably slow

Dear Tibaud60

With respect I think you are maybe trying too hard with this problem and maybe should go back and just remove some of the latest windows updates until you get to a point where SU works consistently . I am sure it is a change to windows 10 that has upset some graphic cards from working correctly. Once you can nail which update it is that causes the problem then it is up to the sketchup team or MS to resolve the issue in depth, hopefully they are working on it.thanks

best regards Flyingstoo

@@flyingstoo
Dear you :slight_smile:
For too night, with no change, First boot >> slow, Second boot >> Fast, third boot >> fast !! WITH NO change on my computer
Moreover, My windows have no update since last night !
I hope my informations could help SU developper Team to find the defect …

Somente para corroborar com as informações de que o KB4019472 está causando travamento na ferramenta “selecionar”. Vejam bem, não é lentidão no sistema, outras ferramentas funcionam normalmente sem lentidão, apenas quando utilizamos o selecionar o sistema trava e demora uns 7 segundos para liberar o mouse e se clicarmos de novo, mais 7 segundos, inviabilizando o uso.
Desinstalei o KB4019472 e funcionou normalmente, sem nenhuma outra alteração.
Porém sei que o windows irá instalá-la novamente, já que não há como desabilitar.

Only to corroborate with the information that KB4019472 is causing locking in the “select” tool. Look, it is not slow in the system, other tools normally work without slow, only when we use the select the system hangs and it takes about 7 seconds to release the mouse and if we click again, another 7 seconds, making it unusable.
I uninstalled KB4019472 and it worked fine, with no other changes.
However I know that windows will install it again, since there is no way to disable it.

*by google tradutor

I can also confirm uninstalling KB4019472 returns my SU to normal operation, and I believe I can keep my PC in this state until I decide to restart Win 10 Updates again (hopefully days/weeks away?).

I am using Samsung Notebook Win 10, Version 1607 Build 14393.0
With Intel HD 4000 graphics Driver: 17-8-2015 Version:10.18.10.4276
Sketchup: Version 2017 (latest)

My procedure:
Control Panel->Administrative Tools->Services->Windows Update
I changed setting to “Disabled” and for 3 days now Windows has NOT updated and SU is running as normal with instant Select Tool

The following article explains my procedure the consequences and obligation I now have.

Hope this helps someone else.

It seems to me ONLY Microsoft can fix this problem, advised in detail by SU Engineers, by issuing a later version Update to correct whatever happened inside KB4019472.

I don’t want to have these updates turned off for very long due to other critical security risks!

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This seems to be a very persistent issue.
Does anyone know if SU has reported it to Microsoft or do we have to just take pot-luck on when Microsoft will become aware of it and correct it (hopefully for good).

By this time Microsoft certainly knows about this. SketchUp is not the only application affected, similar discussions go on in other 3D software forums too. I think @DanRathbun posted a link to Microsoft hotfixes supposedly fixing the issue. Others have referred to updating the graphics driver helping.

Another solution I discovered today: uninstall adobe flash player!

Try this fix: Go to Windows->Preference->OpenGL and disable “Use Hardware Acceleration”. Hope this help

@SecondLife, That’s not an option in SketchUp 2017.

Thanks for the tip to all of you! I also fixed the problem by downgrading my display adapter driver (Intel HD Graphics 4000) to version 15.33.38.64.4252 (reported by Device Manager as version 10.18.10.4252).
I previously had version 10.18.10.4358. Windows 10 1607, 64 bit.

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You are right. That option has been removed by Sketchup 2017. It’s a work around for previous Sketchup version but a rther poor one since it will slow down Sketchup significantly but I’ve got works to do. I’ve also tried to roll back my HD4000 driver to version 15.33.38.64.4252 as suggested by arwe below but that did not work for me. I am still on Sketchup 2016 since all my works are 2016. I am extremely leery of migrating all my files and typically wait for a while before doing so. It is extremely frustrating to deal with this issue. It looks like Microsoft screwed up big with some unknown recent graphics card update since my computer display is now unstable (sometimes the display refreshed entirely by itself). This is no way Sketchup’s problem. I hope Microsoft own up to the issue and fix it for us soon.

  • OS version/build: Windows 10 Pro, Version 1607, Build 14393.0
  • Graphics card make/model: Intel(R) HD Graphics 4000
  • Graphics card driver version/build: 10.18.10.4358 (downgraded to this from the latest version but it didn’t help)

I don’t know if this has been pointed out before, but selecting stuff from the Outliner works just fine. Even when clicking on the model doesn’t.

The only thing that consistently solves the problem for me is uninstaling every Windows Update since mid March. Now I have disabled automatic updates.

OK. I had pretty much all the problems described above, and thought it would be unwise and unsafe to start uninstalling Windows Updates.
In the end, I found out what the problem was in my case.
Dell Precision Workstation, with Intel Graphics Card and also NVIDIA High performance graphics card.
I downloaded the Sketch Up Check Up tool here:
http://dl.trimble.com/sketchup/install-checkup.exe
It recognised that when I installed the new SketchUp 2017, my NVIDIA controller stopped being activated, and it was trying to run the SU graphics through the ow grade built in Intel graphics card.
I opened the NVIDIA control panel and activated a profile or SketchUp, and voila!
All the most recent Windows Updates are installed, and SketchUp Pro 2017 runs super fast.
I hope this helps others.

The reason for this is that in the Windows Update there is a tool that lets the system assign a graphics card depending on the programme, and in my case, it was choosing the wrong one.

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Hi, I got that too but found a solution. See my post below.

I contacted Microsoft this evening and told them about the problem and after a few back and forths with a technician they gave me an update to address this terrible update. Please take note that this update took me a long time to complete. Also I am not sure 100% it was the fix or running the checkup install link provided by pinyol. By reason of deduction Iam going to say it was the checkup install that did the trick, but I have included the link anyhow. I hope it helps.
http://download.windowsupdate.com/d/msdownload/update/software/updt/2017/05/windows10.0-kb4023680-x64_de5502ce899738bedd5eb20f10cfe67ea26ff5b6.msu

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the automatic updating of (only) hardware drivers can be disabled selectively by the free O&O ShutUp10 tool:

I too have done this. However the “fix” only lasts temporarily and then
Microsoft told me that it’s the fault of SketchUp and that they couldn’t do
anything about it and that I should notify SketchUp.

Between the compatibility issues, the C: exceptions when saving to servers
and this reoccurring issue I have about had it. There are numerous other
programs out there that I don’t have this issue with. C’mon Alphabet, get
your software working with the Windows 10 already.

Google sold SU five years ago.

As mentioned above, check that your integrated Intel graphics driver is updated - if possible. Intel driver support for the OpenGL 3.0 requirements of SU17 is iffy to the point that computers with old, unsupported Intel chipsets cannot run SU17. But many can, it depends…

A few people with laptops with both Intel and a dedicated graphics card noticed one of the MS updates changed their laptop graphics driver preference settings from from the Nvidia/AMD card to the less robust integrated Intel graphics. If SU17 opens, you can check graphics info by going to Window > Preferences > OpenGL and click on the details button.

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Hello,

I have been experiencing a black screen and the model freezing entirely. I just updated my Geforce driver to the latest version. I will list my system info below:

Windows 10 Pro 64 Bit
1607
14393.1198

Intel Core i7-6900K @ 3.2GHz

Geforce GTX 1080

I work in an Architecture firm and have become extremely frustrated as it is effecting my deadlines. Help needed