Hi @KevK,
Thanks for following up here on the forum. I see that you are currently in conversation with my colleague @AlexG via Zendesk.
I’m afraid, both Alex and I are at an impasse here. We are currently trying to figure out why you are seeing an empty/blank screen for the console. I understand that users sometime see an empty plugin window but the console (after you copy the json file) showing up as empty leads me to believe that this has got something to do with your Safari set up (Safari Blank Page Bug | MacRumors Forums). Not sure if you have tried clearing history/cache/tmp files from Safari or reinstalling it yet?