Hi there, My Safeira doesn’t seem to be working even after I tried to follow the instructions from the following page . I copied the file into the Safeira folder, have gotten the pop up message, but can’t seem to see any console popping up afterwards. [Screenshot 2020-05-16 at 15.59.18] This is w…

Check this thread: [image] Sefaira Plugin, loading to blank "white box" Sefaira Hi @KevK , Thanks for following up here on the forum. I see that you are currently in conversation with my colleague @AlexG via Zendesk. I’m afraid, both Alex and I are at an impasse here. We …

Thank you!! It works perfectly now :slight_smile:

Hi! I am having similar trouble connecting the extension to my Sketchup. I am on a 2017 MacBook Pro with MacOS Catalina Version 10.15.6 I have managed to work on Sefaira about a month ago, where I followed the instructions as per this link: [image] Empty/blank window when I open the Sefa…

Hi @laura.nin , It is strange that the plugin was working fine and suddenly stopped after a certain point. Curious to know if you had run any updates? New installs? Between when the plugin was working and when it stopped? Also, it seems like the screengrab that you shared is a .pdf and did not get …

Hi there, I have made sure repeatedly that my SketchUp was closed. I have also noticed that the complaint has been made on the original post: [image] Empty/blank window when I open the Sefaira plugin (Mac Only) Read this article if... You see an empty window when you open the Sefaira plu…

Hi there, So it an update was announced, but I haven’t downloaded or installed it. When I checked online it was the same as before. Also my Skechup hasn’t been updated. [Screenshot 2020-09-18 at 15.28.48.jpeg] Screenshot 2020-04-06 at 21.00.15.pdf (49.9 KB)

I have shown that dialog to Niraj before. It happens when you have Windows set to the highest security level. Choosing Medium then avoids the dialog. I wasn’t able to find a setting on Mac that causes the same error, but maybe you have. Think about what your security settings are on.

HI @colin , is there something similar to what we discussed on the IE settings for Sefari on a Mac? I suspect that the browser might have been updated on @laura.nin 's end that could have the security settings at the highest level? Thereby preventing the Sefaira plugin to connect to the servers. @la…

I couldn’t find anything in the system, and I’m not sure if Safari settings would affect the comms between the Sefaira extension and the Internet.

Hi @colin , I suspect the Safari settings would come into play is because while Sefaira defaults to IE on a windows machine, it defaults to Safari on a Mac.

I couldn’t find network security settings in Safari. In my earlier test I even turned on the Firewall on its toughest settings. Still didn’t get a blank Sefaira window or that error dialog. Laura, are you on a tough company network? Can you test with your phone as a hotspot?

Safeira showing up as a blank tab on Mac

Extending SketchUp Sefaira

MikeWayzovski May 16, 2020, 10:24am 2

Check this thread:

Clearing the browser’s cache might solve it.

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Safeira showing up as a blank tab on Mac

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