Hi - I’ve tried to solve this issue through support. We received our nonprofit version of Sketchup and Sefaira subscription in October of 2020. We have never been able to install the Sefaira Extension. The only thing that I can find in the Extension Manager is ‘SefairaBootstrap Unsigned’ and the only option is to uninstall it and then, I guess, reinstall it. We’ve done that numerous times.
I think Support has given up on us. The last contact we had from them was three weeks ago. The only response we received was a ‘stock’ response that said “What seems to be happening is that Sefaira is having a hard time connecting to Internet Explorer on your machine. Sefaira runs on IE (since IE is default on all Windows machines) it needs to be able to connect to it.”
I responded the first time, letting the support person know that we are running on a Mac, not a PC. We don’t have Windows Explorer. No response. A month or so later, when I finally received another response to the issue, it was exactly the same as the first. Then, support stopped responding at all!
We really need to get this resolved, so we can start using Sefaira.