Forgot username/password:
If you have been signed up for a license of Sefaira but have either lost or did not receive the Sefaira welcome email for setting your license password, take the following steps:
- Visit apps.sefaira.com - this is where you login to your Sefaira projects page
- Click the Forgot Password link
- Enter your email address to submit a password reset. You should receive an email with instructions for setting a new password. Check your spam/trash folders if you do not receive it.
Your username is your email address.
This is also outlined in the Sefaira Knowledgebase: https://sefaira.zendesk.com/hc/en-us/articles/202287029
Account deactivated:
Student accounts are deactivated once a class using Sefaira has ended. Reach out to your professor to activate your student account if you are in a class that is actively using Sefaira. Do not reach out to Sefaira support.
Commercial users are managed by a Sefaira administrator at your firm. If you are unsure of who your Sefaira admin is, reach out to support@sefaira.com.