Saving SketchUp 2017 file causes Window Explorer Crash

2017
crash

#1

I can’t seem to track down what is causing this. It happens with some models and not others. I am saving to a network drive, which may be part of it. As far as I can tell there are no other programs causing this issue. This was happening before and after the recent update (17.2.2555). I searched around in the forum, but didn’t see any other posts that matched this issue (others are during open/file selection, not during save).

I am using SketchUp Pro 2017 on a Windows 7 Professional:

Windows 7 Professional (64-bit)
XPS 8900, Intel Core i7-6700, 3.40 Ghz
8.00 GB Ram
NVIDIA Quadro M4000 graphics card


#2

Other than by you trying it, I can’t promise this is the solution. But try saving to a local drive first and then copying from there to the network drive. For reasons I have never seen thoroughly or clearly explained, SketchUp seems to be more sensitive than most apps to small glitches in access to networked or remote drives.


#3

I definitely think that it is an issue with the network drive, but that workaround would create a decent hiccup in my workflow. As of right now I can’t even seem to replicate the issue in the same model (i.e. save once and explorer crashes, close out and save again without issue…)


#4

That behavior reinforces the idea that it is network drive issues. I would expect them to be somewhat random seeming because they depend on unpredictable things such as network traffic, server load, time since last access, drive sleep, and others.