2017 Pro crashes when saving


#1

2017 crashes and does not save when I execute, “file” “save”. When I open again, the file I tried to save is not there. Tried drawing a simple box and tried to save that, the same failure occurred. Why is this problem occurring? What can I do to correct the problem? I’ve tried to deal with SketchUp customer service and get absolutely nowhere. They should call this: “Customer Disservice”. Was 2017 Pro released before it was ready to meet the public? This problem makes SketchUp Pro 2017 absolutely useless for me.


#2

Are you saving to a local hard drive? Problems like this can be caused by trying to save to remote, network, or cloud storage. Try saving to the same drive that SketchUp is running from.


#3

Hello Aaron,

I am saving to the same drive that SketchUp is running from. It is a
local hard drive, saving to the default area.


#4

Two more things to look into, that I can think of are:

Are you running “As Administrator”

and

Do you have rights to write to the folder you are trying to save to? If the folder where you are trying to save is locked, or you have read-only access, it may cause problems with saving.


#5

Nothing about your system is listed under your profile - so we’re just left to take educated guesses here.

As Aaron indicated, when you installed SU, did you r-click on installer > Run as administrator?

Saving files uses OpenGL functionality, dating back a few versions now. Have you updated your graphics driver, the thing that supplies required OpenGL function calls?


#6

Please find my remarks buried within your text.

[TheOnlyAaron] TheOnlyAaron
http://forums.sketchup.com/users/theonlyaaron SketchUp Team Member
December 23

Two more things to look into, that I can think of are:

Are you running “As Administrator”

No, I am running as “OWNER-PC”. I am able to save from SketchUp 2015
without crashing. Then, when I close SketchUp 2015 and open SketchUp
2017, using any file, or even if I create a simple box and try to save,
it crashes every time.

and

Do you have rights to write to the folder you are trying to save to?

Apparently, yes, because I am able to write/save to: /My
Documents/(filename) using SketchUp 2015, without any problems, it works
well, consistently. If I try to save, in exactly the same folder, using
SketchUp 2017, it crashes every time.

If the folder where you are trying to save is locked, or you have
read-only access, it may cause problems with saving.

Since I am able to read and write to any file in this folder using
SketchUp 2015, I assume it is not “locked”. I am able to open any file
in this folder, using SketchUp 2017. Any edits I make in SketchUp 2017
are not saved in the crash.


#7

Please find my remarks buried within your text.

I hope this adequately describes up my system.

[catamountain] catamountain
http://forums.sketchup.com/users/catamountain SketchUp Sage
December 24

Nothing about your system is listed under your profile - so we’re just
left to take educated guesses here.

Windows edition:
Windows 7 Professional
Service Pack 1

System:
Rating: 3.5 Windows Experience I index

Processor: AMD Phenom™ 9600B Quad-Core Processor 2.30 GHz

Installed memory (RAM): 8.00 GB (7.73 GB usable)

System type: 64-bit Operating System

Pen and Touch: No Pen or Touch Input is available for this Display

Computer name, domain, and workgroup settings:
Computer name: Owner-PC
Full computer name: Owner-PC
Computer description:
Workgroup: WORKGROUP

Windows activation:
Windows is activated
Product ID: 00371-OEM-0635392-44503

Users: Owner
ID: 1
Status: Active
Client Name: (blank)
Session: Console

Physical Memory (MB)
Total 7919
Cached 5259
Available 6042
Free 846

Kernel Memory (MB)
Paged: 375
Nonpaged: 65

System:
Handles: 18562
Threads: 745
Processes: 51
Up Time: 0:04:42:19
Commit (GB): 2/15

Processes: 53
CPU Usage: 0%
Physical Memory: 23%

Display adapter: ATI Radeon 3100 Graphics
Memory: 3067 MB
Dedicated Video Memory: 252 MB (264,802,304)
Shared System Memory: 2,811 MB (2,947,547,136)

As Aaron indicated, when you installed SU, did you r-click on
installer > Run as administrator?

I do not recall whether I did or not.

Saving files uses OpenGL functionality, dating back a few versions
now. Have you updated your graphics driver, the thing that supplies
required OpenGL function calls?

No, it is the same graphics driver that runs SketchUp 2015 with no problems.


#8

With every new version of SU, a number of system requirements change. For example, SU17 now uses OpenGL 3.0. OpenGL functionality comes from your graphic driver. So update your driver.

The “Administrator” thing being mentioned here has to do with what is happening during the installation of the program. The installer wants to make a few changes in the registry for SU. When you r-click on the installer .EXE file and choose Run as administrator, you are telling the computer a responsible human is allowing the installer to make a few registry changes for the new program. Since you don’t remember if this was done, try uninstalling the the program and reinstalling as described above.


#9

You probably don’t need to uninstall.
You could try re-installing using the correct method.
Select the installer exe’s icon and right-click > context-menu > 'Run as administrator’
When prompted choose to ‘Repair’, this should reset things properly.
Retest SketchUp 2017 again…

On the issue of setting SketchUp.exe Properties > Compatibility to ‘Always run as administrator’.
This can allow SketchUp to run better IF you have not installed it correctly in the first case…
However, it is NOT recommended that you do this, because then SketchUp will loose its drag-and-drop capabilities - e.g. with image files dropped into the SketchUp window.
This is because Windows Explorer always runs at the default level, raising SketchUp’s properties to run it at admin level then blocks the lower level program [Windows Explorer] from affecting the elevated program [SketchUp].
If you have installed SketchUp in the correct manner there should be no need to change its setting in Compatibility.


#10

[TIG] TIG http://forums.sketchup.com/users/tig SketchUp Sage
December 24

You probably don’t need to uninstall.
You could try re-installing using the correct method.
Select the installer exe’s icon and right-click > context-menu > ‘Run
as administrator’

I do not seem to be able to locate a file called, “installer.exe”, or
the “installer exe’s icon”. Where is it located in your system? What
does the icon look like? If I could find this program, I’d do what you
describe.


#11

that’s not it’s name…

it refers to the downloaded SketchUp version you wish to instal or repair…

should be with your downloads…

I’m on a mac so I don’t know the exact name…

john


#12

It’s usually downloaded into your Download folder.
It’s named something like "WIN SketchUp 2017 Pro M0 EN x64.exe"
Varies with locale etc…
That is the “installer” exe file that needs to be “Run as administrator”…


#13

Using SketchUp2017 on 2 Macs, both with OSX 10.12.2 (MacBook and stationary iMac), starting and closing isn’t going flawlessly, on either machine. Both are installed with version 17.1.173 (latest).

Opening the program and selecting a ‘recent’ file takes (very) long. If & when a 32Mb file opens, a NEW SketchUp window is initiated, leaving a blanc instance in the original window. Closing that one often results into a crash with (sometimes) a bug report. Of course I have sent that one in, occasionally. The opened file is kept in session, however. So it seems opening more than one instance isn’t working that fine…and using another session rather than the available empty one, isn’t logical either.

Closing the model causes the program to remain resident and requires forcefull stopping (left click, STOP in the launch bar), after a second or third time a FORCED stop finally concludes the session…

Very rarely editing the model sometimes leads as well to a crash, crash report then I’ve forward as well.

Recognisable?
Best regards,
Paul


#14

@maerel, if you Right Click SU icon in the Dock, you can choose from the list of recent files directly…

if you launch SU without clicking a file, the document window it will be empty unless you have set up a System Preference…

using ‘File >> Open Recent’ doesn’t add that file to currently open document, it simply opens selected file in it’s own document window…

running in a single session is how all ‘multi document’ applications work…

it differs from Windows which opens a new instance [session] of SU for each document file…

if closing the ‘Untitled’ document results in a crash, I would suspect a problem with an extension or an external process [DropBox or iCloud syncing for example]…

you should always send in the Bug Splats as they can help pinpoint the culprit, copy/pasting the Error Code shown in your browser in a forum post can often receive fast detailed response…

If you need to ‘Force Quit’ use Right Click SU icon in the Dock and then alt/option key to expose that option…

a common cause for mac slowdowns and crashes are render extensions…

john


#15

THANKS for fast response, John !

Regards,
Paul


#16

I finally gave up on SketchUp 2017 and uninstalled it. What I see in the
Forum, coupled with my own problems with crashing, it becomes apparent
that SketchUp 2017 was not ready for release. This crashing problem is
not we the customer’s problem, rather, it is Trimble’s problem, they
need to fix and re-release SketchUp 2017 with these crashing problems
ironed out. Trimble made a huge mistake by releasing SketchUp 2017
before this “Crash Bug” was sufficiently ironed out. What good is
SketchUp 2017 if you can’t save anything. In the meantime, I am going
back to using SketchUp 2015, which crashes less. At least my work can be
saved.


#17

Sorry, we up requirements with each release, so it makes sense that a newer release may not support the same older stuff as 2015. Just for our notes though, did you try re-running your downloaded installer as Administrator?


#18

I am having the same issues:
SU Make 2017 crashes every time I try to save. It was doing it about 30 seconds into a drawing then I started trying to save before 30 seconds and found it crashed when trying to save.
I have read the forum topics about this and have run the install as administrator (had to find the file by using search because nothing happens (i.e. no popup appears to allow options) when I right click on the downloaded .exe file as it appears in the download folder), have tried running the file to omit the 2 spaces in the margin, have commercially (i.e. paid $30) to install new drivers for the ATI Radeon HD 4200 (using Win7), reinstalled 6 times after deleting the previous 2016 version (which did work), have confirmed that file created and worked fine with 2016 also crashes when trying to save in 2017 version.
Any other suggestions? thanks.


#19

Crashes have any identifying info that I could look them up? I see some comments on saving a file, that have “atio6axx” in the crash stack, which in the past has told users to upgrade their ATI graphics card driver. Do you have AMD’s Catalyst installed? http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064 PC guys, help me out here…


#20

No, I had problems trying to log on as administrator. You folks don’t
seem to realize that most of us users are not computer systems experts,
nor do we aspire to be. It is unreasonable for the folks at Trimble to
expect this from us. I’d rather be productive designing and building
things than trying to trouble shoot why SketchUp 17 won’t work.
Troubleshooting for Trimble is nonproductive work and doesn’t pay
anything. in fact it costs me a lot of time. I’d rather do things I
know, and pays, than try to do things I don’t have a clue about, that
pays nothing and costs me a lot of frustrating time. So, SketchUp 17 can
go straight to Hell, where it belongs. I look forward to an update of
SketchUp that at least installs properly. Maybe the software was better
when it was under the control of Google.