Reliability of 2024 is poor

If this refers to the C++ Library, they can be repaired successfully. That is available in the add/remove programs.

That would be almost equivalent to downgrading to 2023. It certainly might work, but it negates the 2024 update in so many ways.

It could narrow down a problem. I updated an Nvidia driver a while back and it was the problem. Nvidia quickly posted an update. Ive also noticed while looking at system resources while slow processes are running that the windows defender was hogging environment resources. Other antivirus can be bad also. There are so many factors that can slow down Sketchup and layout are not always a software issue. Pinning down the reason can be difficult. Also what else is running on the system competing with Sketchup. Email and other things all add up.

1 Like

Well, if turning off the new graphics engine solves the problem, then the problem IS the new graphics engine. It certainly isn’t a driver issue (Macintosh), or a system resource issue (top of the line machine maxed out), or antivirus. If it’s email, then the issue is absolutely on SketchUp’s end. Pinning down the reason for crashes is not only difficult, it’s almost impossible for us.

1 Like

Yes, I know, but I really don’t want to waste time on several machines going thru all the uninstall/reinstall rigmarole, especially as the splat advice is to do this for the C++Library AND Su… The bloody thing worked fine & then didn’t, so it let’s just have a patch to install, once on each machine… hĆ©ho.

1 Like

Sure, but I don’t think it’s optimized yet for all hardware / all systems. If it was you would not get a choice.

And, what do you gain from it? And if the choice is getting paying work done, and I was fine using 2022 just a few months ago, why wouldn’t I turn it off if somehow it made things more stable?

Sometimes I am baffled by the logic… but ĀÆ_(惄)_/ĀÆ

I had it on for a long while on my 2019 iMac 64gb ram and Radeon card… I can’t really tell the difference. Maybe when I update to an M2 mac I’ll see it.

M3 or M2 macs?

Hi Ivan,

I run SU on its own. I learned that lesson a long time ago. I did update to the latest NVIDIA driver so it is running on the latest one.

I don’t believe it is the C++ libraries. It has worked fine for a couple of days, then bang gone again. The C++ libraries haven’t changed in the meantime. It then starts working again on the same model.

1 Like

One more reason not to follow the ā€œadviceā€ of the bugsplat ! I don’t have time to waste :slight_smile:

1 Like

Im nor offering solutions only sharing my experience. This week I had a little time and did some testing. Same SU file Same LO file. ported copies to 2022, 2023 and 2024. One of my issues is updating the SU model in Layout. A SU file of about 80 mb takes over an hour in 2024 but just a minute in 2022. I went further and stripped all Components for furniture ect. trying to see where the issue is. Then removed all textures. Still really slow in 2024. My models have been run through cleanup3 and other utilities so I dont think its poor modeling or excessively heavy textures or surfaces. I have no idea the programming challenges but something is progressively changing within SU and LO. I accept my system might need to be updated but its no slouch. I wonder if the code is at a point where it need a rewrite to get rid of ā€œold codeā€. All I know is Im leaning on 2022 and 2023 more just to have some measure of productivity.

1 Like

Thats a big disparity. I’m not seeing this, 2024 is faster in most cases than previous versions. I wonder what the difference is? I’m not questioning your experience but wondering what could account for it. Are the viewports rendered the same in both Layout versions, not one as raster and another as vector? What is your display quality set to. Have the files been saved as native 24 files in both cases (SU and LO). Is LO using the experimental or classic graphics engine? An hour to re-render is a bit crazy, I feel like the most likely cause is if the referenced SU file was stored on a cloud service that was throttling throughput, or if you have a very high poly model with many many viewports rendered as vector or hybrid?

Could you upload a link to your slow LO file? Would be interesting to try on a different machine.

Is the vector / hybrid override on?
Output resolution set the same?
JPG quality the same?

Not sure if this is related or relevant but the latest Nvidia drivers seem to cause issues with Unreal Engine for some people so they are downgrading to a version of half a year ago or something like that. Seems to work for them. Easy enough to try if it fixes (or worsens) any issues in SketchUp/LayOut.

1 Like

I updated from 2022 which was stable to 2024 and I have a few crashes a day now! Mostly in Layout.

In 2022, most of my crashes was cause by the Trimble Scan Essential which they seems to have fixed in 2024. In SU2024, my crashes occurs in very simple actions. In LO2024, my crashes occurs often when I update a viewport. Even with the Experimental Graphics Engine Off.

Mine are on saving, rotating things, simple tasks and yet I have not had a crash in two days so I am not sure what is causing it. The whole of 2024 just seems flaky to me. I know it was a big rewrite of the graphics engine but I expected most of the issues to be resolved after the first patch.

1 Like

am I safe to assume you’re both sending some bugsplat reports when it crashes ? if so, Colin or someone else could have a look at it ans say what it’s related to, and open a ticket if it’s new.

I also find that layout runs really slowly compared to previous versions.

oh yes but my comments are now born out of frustration.

1 Like

When Layout2023 works fine and Layout2024 crashes often, espacially when updating the SKP files…it will not depend on the drawing itself but on the software. We use to have a lot templates in LO2023, and remaking alls templates because new 2024 software requires it is crazy, I lean on 2023 and forget about 2024. And it is a bit frustrating, we now have October, there was just 1 updaten for 2024, that for me didn’t change anything…could be so cool SKP and LO…

1 Like