Refund Requested. No Response

SketchUp Pro
1

I would like a refund.
I am within the 14 day window for cancellation and full refund.
I entered a billing support request.

I have received no acknowledgement of my submission (save the webform success message at the top of the window), no case number, no response of any sort, automated or human.

I purchased Sketdhup Pro. It doesn’t do what I need. I want to cancel my subscription and get a refund.

The silence worries me. With no acknowledgement of my support ticket, how can I even prove that I applied for may refund within the 14 day window.

Any suggestions?

2

It was around 11pm on a Sunday when you posted your message, too early for any support staff to be around to process the refund.

I do see that it has been processed now.

3

Thanks for the reply! The system really ought to assign a ticket number and email it so that we have a way of knowing whether we’re in the system or not.

I appreciate your time.