Our small construction company recently purchased a subscription to SketchUp Pro 6 days ago, and after spending the majority of the morning trying to work with the program, we came to the FIRM decision that SketchUp was not going to be the program for our needs. We immediately requested a cancellation with full refund (14 days is the period stated to request/receive a full refund). Well, 6 days later we have only received the email with the “ticket” info from SketchUp with no other contact in regards to the cancellation request. We have also, searched the SketchUp website for direct contact phone numbers to no avail. So, we are very disappointed in the customer service of this company. If we can not work out the refund in 14 days, we will have to take other means to get refunded. We would very much appreciate a prompt response from SketchUp/Trimble.
Thank you for your time.