Need to Cancel Subscription But No Real Contact From SketchUp in 6 days!

SketchUp
1

Our small construction company recently purchased a subscription to SketchUp Pro 6 days ago, and after spending the majority of the morning trying to work with the program, we came to the FIRM decision that SketchUp was not going to be the program for our needs. We immediately requested a cancellation with full refund (14 days is the period stated to request/receive a full refund). Well, 6 days later we have only received the email with the “ticket” info from SketchUp with no other contact in regards to the cancellation request. We have also, searched the SketchUp website for direct contact phone numbers to no avail. So, we are very disappointed in the customer service of this company. If we can not work out the refund in 14 days, we will have to take other means to get refunded. We would very much appreciate a prompt response from SketchUp/Trimble.

Thank you for your time.
Steele Construction

2

why not use the fully working 30-day trial period for this?

If not already done, try if directly contacting sales helps.

3

I do see your support message from Sunday night. The customer service queue is somewhat long at the moment, I don’t know when they will get to your request.

The 14 days is the time within you’re due to contact us. We would not refuse a refund if we take until after the 14 days to read your request.

I did add some notes to the request, to save my colleagues some time. You will see an email from me in a moment.

2 Likes
4

Thank you. We received your email referenced above.

5

I have personally purchased a SketchUp subscription on my iPad for the last ten days, and after trying the software, I have come to the firm decision that SketchUp will not meet my needs. I immediately asked for a full refund (14 days is the time limit for asking for and receiving a full refund). Later, I received a postcode indicating that the request was denied. I immediately contacted the Apple Store customer service staff for help, and I applied for a full refund here (14 days is the period to request and receive a full refund), which was still rejected and unable to apply for a refund again. As a result, I was very disappointed with their customer service. If I cannot complete the refund within 14 days, I will have to take other means to get a refund.

7

If bought through the Apple store, one needs to contact Apple.

There’s a 7 days trial, after that, you’re subscribed automatically.

It’s better to get a trial via sketchup.com or a local reseller. You than have a 30 day trial.

8

I applied for a refund on the same day, but the Apple side failed to refund the money, saying that they wanted to contact the APP side, but the APP side did not have the contact information in China