Hey guys, this is a weird one for me as it has never happened before. My “Pull Down” menu keeps popping into another screen. This is a real PITA as I gotta go searing for it rather than just click on my menu when it’s in the drawing. Below is a screenshot of what I am talking about. I could not get it to capture the screen as the menu goes away when I click the screenshot button.
But basically where the red rectangle is, is where the menu displays.
Never had this problem before but I recently upgraded my screens to 1440 display instead of the 1080’s. They were going bad anyways so what the heck, right? I think the menu is pasted into the window that the program opens up in. Because if I open it on my 3rd screen then it hangs there instead of the second screen. SO…can I force my Sketchup to open on a certain screen? Has anyone had a problem with this?
This is a known issue in 2023 and 2024 that use the Qt libraries. So, it is really a Qt bug.
This will require an update to the Qt libraries which involves much testing. The Trimble SketchUp team is aware and working on it.
See this topic thread with many responses that was started last April:
It seems that the Qt libraries may have problems with 1440 vertical resolution displays ?
The takeaway is that (besides using a machine with a discrete Nvidia GPU) is to run SketchUp on the display that is set to the Windows Main display. Also, be sure that your display scaling is set to recommended scale and resolution is set to recommended resolution, for all displays. (No guarantees as even these settings have issues on some machines.)
I myself have not had the “orphan menu” problem but did have other issues when I was running SketchUp on a display that was not set to be main. My issues went away when I set my external UHD display to be the main Windows display.
Yepp…I have a Surface that goes into a Surface Dock and then out to a StarTech multi port display unit which drives my 3 monitors. Now I did upgrade to QHD from a FHD…and that is when my problems started. Not enough memory to run 3 QHD’s at 2560 x 1440 so one defaults to 1920 x 1080. I guess I should have stuck with the 1920 x 1080’s for all three then I would not have had these problems. At least they did not exist with the displays I had before. But being a man I thought why not upgrade right? Wrong…sigh…
Takeaway lesson: Get as much RAM as you can for a Surface if you intend connecting to multiple external displays. The integrated graphics must use system RAM as it does not have it’s own VRAM like a discrete GPU would.
Well, when I bought it? It was the latest and had 16Gigs of Ram. I was consulting for a company and I was trying to mimic what they all had, which was the Surface line circa 2019. (My God, has it been that long?) They all had 8 Gigs and I soon found out it was not enough to drive SketchUp proficiently so I bought my own 16 Gig machine. Of course the easiest way to drive everything at my home and office seemed to be the Surface Dock which was icing on the cake. Fast forward to today? I am fighting replacing my machine but with so many docking options out there now? I might just try and get a 32 or even 64 (Mucho Expensive) machine. Until then I am just going to have to limp along…
But it doesn’t help to be reminded by SketchUp with this “Pull Down” nescience…
I prodded the AI and it tells me that using a desktop image can consume up to 33MB across 3 QHD displays. I myself have long switched to using a solid color background on the desktop to save memory for applications.
I would also suggest going through msconfig and switching off any services or background apps that are not necessary all the time. (Ex: I always switch off the Adobe Updater, as I can always manually check for updates to Adobe Reader. I have the minimum of startup apps in the tray also.)
The AI also suggest perhaps an external GPU might be helpful in your scenario. I’m not sure SketchUp supports these well. But then it also does not support integrated graphics well either.
Fixed an issue where multiple screens would sometimes cause problems with toolbars and menus not displaying correctly, or displaying on the wrong monitor.
